Tenet Hospital Customer Service
Resume:
JENNIFER LAMPLEY
St. Louis, MO *****
*********************@***********.***
Work Experience
Lead Office Coordinator
Doctors Urgent Care Group - Waterloo, IL
January 2020 to March 2022
• Register new patients into EMR system.
• Prepare/scan paper charts into EMR system.
• Man a multi-line phone system.
• Verify demographics for existing patients.
• Verify insurance.
• Determine patient responsibility
• Collect/post co-payments
• Monitor walk-on wait time/treatment/patient flow.
• Make quick emergency treatment decisions based on purpose of visit/ability to treat
• Oversee clinic operations
• Create/update daily/weekly/monthly spreed sheets/reports.
• Balance/deposit daily banking
• Report any unresolved issues to upper management (located out of state).
• Enforce company standards/policy/goals.
• Adhere to all state an federal HIPPA regulations Assistant Manager of Operations
West Pine Medical - St. Louis, MO
August 2019 to December 2019
· Managed a group of 8 team members
· Oversaw day to day flow of operations
· Opened and closed multiple offices
· Managed daily reports of transactions
· Designed and ordered all incoming and outgoing referrals for customers
· Trained new employees company processes and produces
· Coordinated schedules and assigned staff member shifts
· Enforced company policies and procedures
· Per paired patience final doctors notes and exams for attorneys.
· Negotiated settlement prices with attorneys.
· Maintained each patient's chart for billing information, create EOB's and manage the money that came back for payment
· Maintained electronic files for payments to ensure correct posting by other team members.
· Followed and enforced all state and government HIPAA guidelines Administrative Support
Laborers Benefit Office
April 2018 to July 2019
Greeting members and board officials, answering a multiline phone system directing calls to the correct department, quoting benefits to facilitate/doctor offices, start and complete special projects that come through the department, research unpaid claims, prepare for monthly meetings, sort and distribute mail to corresponding departments, order office supplies, make new member files, filing, maintain calendar for conference rooms, follow all HIPAA guidelines, customer service. Explain and resolve billing issue. Making and Sending invoice
Office Coordinator
Apex Network Physical Therapy
March 2017 to 2018
Greeting all patients upon arrival, obtain current demographics information, data entry, verify insurance, determine if authorization is required if so obtaining it, configuring patient co-payment for each visit, maintain multiple therapist schedules, daily, weekly, and mouthing reports, supply ordering, bank deposits, work a multi-phone line switch board, follow all HIPAA guidelines. Explain and resolve billing issue.
Patient Access Representative
Barnes Jewish Hospital
August 2012 to March 2017
Patient Access/Patient Registration
Responsible for but not limited to greeting patients, obtaining patients information for the process of being registered for in or out patient services/ admission, scheduling, printing schedules for all departments, preparing daily paper work per department, obtaining orders for test, determining if per- authorization is required if so making sure authorization is obtained, collecting and posting co- payments, successfully crossed trained and became proficient in all areas of the hospital such as admitting office, surgery, radiology, lab, emergency department, CPAP, maintaining a professional relationship with all fellow employees and hospital staff, following and maintaining state and federal HIPAA regulations. Explain and resolve billing issue
Insurance Verification Specialist
Conifer Health Solutions - (Tenet)
August 2011 to August 2012
Responsible for but not limited to verifying insurance coverage, benefits and obtaining pre-certification, referral or authorizations as needed per insurance company requirements. Fulfilled hospital specific requirements for all in-patient and out-patient services for Tenet and Non-Tenet hospital facilities across the country. Entered data and thoroughly documented information received by payers either via phone or web access into patient accounts, notified facilities of patient liability, maintained positive customer service at all times, referred unsolved issues to appropriate supervisors, followed preestablished script for all incoming and outgoing callers. Explain and resolve billing issue. Making and Sending invoice
Team Leader Patient Registration
Southern Illinois HealthCare Foundation
October 2005 to June 2010
Supervised a team of 6 patient access employees. Managed all aspects of front-line patient access at the facility. This included a multi phone line, check in and out of patients for multiple providers, collecting and posting co-payments, registration of new patients, insurance verification and documentation and verification of all federal and state criteria for each patient. Education
High school diploma
Cahokia Senior High School - Cahokia, IL
1991
Skills
• Organizational skills
• Cashiering
• Customer service
• Leadership
• Administrative experience
• Microsoft Office
• Communication skills
• Cash handling
• Medical Billing
• Insurance Verification
• Multi-line Phone Systems
• EMR Systems
• Microsoft Outlook
• Medical Scheduling
• Medical Records
• Medical Office Experience
• HIPAA
• Medical Receptionist
• Medical Terminology
• Employee Orientation
• Patient Care
• Patient service, emr system,insurance verification,team lead (10+ years)
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