Customer Service Adress

RESUME

RISHI KANT SHARMA

MOBILE=971*******

EMAIL=***************@*****.***

OBEJECTIVE

To associate myself with a professionally driven esteemed organization by pursuing a challenging, dynamic, responsible career and applying my training experience, skills and enthusiasm in a position for the development of organization, while developing my skills.

PROFESSIONAL EXPERIENCE

Started career from Doubletree by Hilton, Gurgaon in March 2013 and served till December 2013.

Joined Kempinski Ambience hotel (Food and Beverage), New Delhi in January 2014 and served till June 2016.

Currently working with Delhi duty free at as a Brand Ambassador in sales and marketing.

EDUCATION QUALIFICATION

Passed Senior Secondary School examination from Kendriya Vidyalaya, New Delhi affiliated to C.B.S.E. in the year 2007.

Passed Higher Secondary Examination from Kendriya Vidyalaya, New Delhi affiliated to C.B.S.E in the year 2010.

B.Sc. HHA from Rayat and Bahra Institute of Hotel Management, Mohali, affiliated to National Council of Hotel Management & Catering Technology (NCHMCT)

TECHNICAL SKILLS

Working knowledge of various computer software programs (MS Office, excel) operation management software, POS(MICROS).

Ability to resolve problems efficiently.

Mastery in delegating multiple tasks.

Communication and leadership skills.

JOB RESPONSIBILITY

Participation in strategy making for Monthly target plan with Brand Manager and Sales operating team for achieving budget.

Taking care of overall store/shop operation.

To advice about the spirits/perfume/chocolates and its sub brands and cross selling of the product.

To monitor guest demand and to give the best he/she want.

Lead the team according to operation.

Preserve excellent levels of internal and external customer service.

To check visual merchandising of the product.

Responsible for all front house operation.

Responsible for guest communication regarding top liquor brand and premium bottles.

PERSONAL DETAILS

RISHI KANT SHARMA

FATHER NAME=R.K.SHARMA

DATE OF BIRTH=19 AUGUST 1991

ADRESS=POCKET Q HOUSE NUMBER 69 DILSHAD GARDEN

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