Customer Service Officer

CHRISTIAN MENEZ

*****.*********@*****.***

Arise, Henderson, NV March 2020 – Present Independent Contractor

• Provided customer service to customers via phone, email, and online chat.

• Documented issues and resolutions using internal ticketing software system.

• Troubleshot discrepancies with customer accounts, billing statements, earnings reports, and tax forms.

• Escalated calls as necessary to the proper departments and documented details of escalation. MGM/Luxor, Las Vegas NV Jan 2017 – March 2020 Dispatch Officer

• Assisted security officers with activities throughout property via operation of surveillance equipment.

• Provided access control of incoming and outgoing guests.

• Dispatched and documented patrols of premises.

• Logged discrepancies and composed respective reports of incidents.

• Monitored gaming floor to ensure employee compliance of Nevada State gaming laws and procedures via operation of surveillance equipment.

Sears Marketing Center, Chatsworth CA June 2016 – Jan 2017 Help Desk Representative

• Responded to employee service requests via phone and email and addressed issues according to priority.

• Documented issues and resolutions using internal ticketing software system and physical records.

• Troubleshot daily hardware and software issues for employees.

• Conducted weekly routine server backups for sensitive company data.

• Trained new hire employees on proper data management compliance procedures.

• Followed compliance laws for securing stored sensitive digital and physical information. Securitas Security Services, North Hills CA May 2015 – June 2016 Assistant Lead Dispatch Officer

• Assisted security officers with activities throughout property via operation of surveillance equipment.

• Documented delivery arrivals of various stores throughout property.

• Provided access control of incoming and outgoing guests.

• Logged discrepancies and composed respective reports of incidents.

• Responded to tenant and customer phone calls and addressed issues according to priority. Andrews International, Burbank CA April 2012 – May 2015 Dispatch Officer

• Cataloged expected arrival of numerous stage equipment.

• Provided access control of incoming and outgoing guests.

• Composed detailed reports of received/damaged equipment, incoming personnel, discrepancies throughout the property, and security concerns.

• Followed compliance laws for securing stored sensitive digital and physical information. Education

Associate’s of Science in Computer Networking Systems – ITT Technical Institute 2006 – 2008 Bachelor’s of Science in Information Systems and Cybersecurity – ITT Technical Institute 2012 – 2014

Contact this candidate