Correctional Officer Customer Service

DAWN SPIVEY

**** ********* ******, *********, ** 21234 · 443-***-****

********@*******.***

EXPERIENCE

**/**/**** – 6/10/2021

POLICE OFFICER, baltimore County Police

RETIRED JUNE 2021

STREET PATROL

911 CALL CENTER/EMERGENCY COMMUNICATIONS

RECORDS MANAGEMENT

07/10/2009 – 12/15/2012

CORRECTIONAL OFFICER, State of Maryland

MAINTAINING DIRECT SUPERVISION, SECURITY, AND CONTROL OVER INMATES

SUBMITTING WRITTEN REPORTS OF VIOLATIONS OR IRREGULARITIES

RECORDS MANAGEMENT

06/05/1995 – 01/10/2009

Assistant Director of Construction Services, EricksoN Retirement Communities, Catonsville, Maryland

SECURITY / EMERGENCY MEDICAL TECHNICIAN (EMT)

RESIDENT LIFE / GENERAL SERVICE / CUSTOMER SERVICE

START UP OF OAKCREST VILLAGE AND GREENSPRING

FACILITIES PROJECT MANAGER

QUALITY ASSURANCE MANAGER FOR DEVELOPENT NEW CONSTRUCTION

EDUCATION

COURSES TOWARD AN ASSOCIATES DEGREE IN CRIMINAL JUSTICE, BALTIMORE COUNTY COMMUNITY COLLEGE

JUNE 1995

ASSOCIATES DEGREE IN BIBLICAL STUDIES, maryland Bible College & SemenARY

SKILLS

Security

Quality Assurance

Emergency Communications

Records Management

Problem Solving / Decision-making

Computer skills – Microsoft Office

Handling/Managing Dangerous, High-risk Situations

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