Debt Collector Customer Service

DAVID D. MCFIELD

**** * ***** **, ************, PA 19121 · 267-***-****

***********@*****.***

To utilize my extensive vocabulary and donned people skills, coupled with a combined seventeen years of telephone sales, collections and customer service experience. Five of those collection years where first party. To aid in attaining a growth laden position, and succeeding in this position within a professional organization whose goals are equivalent, if not beyond my own. EXPERIENCE

JANUARY 2017 – PRESENT

DEBT COLLECTOR, NCB - TREVOSE, PA

Collecting charged off credit card accounts using Word as well as an automated dialer software with a 250 call per day minimum. Also skip tracing card holders via Lexus, Facebook, etc.

APRIL 2016 – JANUARY 2017

DEBT COLLECTOR/CUSTOMER SERVICE, CONNECT AMERICA – BALA CYNWYD, PA

I collected debts of 1-6 months past due-first party. The product was Medical Alert. I managed said accounts, up sales and assisted in the activation of new accounts as well as in testing and monitoring new equipment and policies. Excel was used for account calculations, tracking and spreadsheet purposes. An automated dialer was used for a 150 calls per day minimum. Word was also utilized.

JUNE 2015 – PRESENT

SELF EMPLOYED, PHILADELPHIA, PA

Renovation of, rental of and sales of real estate properties throughout the Philadelphia County

JULY 2014 – MAY 2015

DEBT COLLECTOR PROGRESSIVE FINANCIAL SERVICES – EDDYSTONE, PA The collection of defaulted Federally Guaranteed Student Loans via telephone and computer systems. That would entail skip tracing, contacting and finalizing either a BIF SIF or rehabilitation of the loan. This was done under the strictest governing via the FDCPA and Title IV guidelines.

JUNE 2012 – APRIL 2014

SUPERVISORING PHOTOGRAPHER, PHAN PHOTO – PHILADELPHIA, PA The training and supervision of 16-22 photographers at both Citizens Bank Park and The Wells Fargo Center for the Philadelphia Phillies, 76ers and Flyers.

JANUARY 2009 – OCTOBER 2012

DEBT COLLECTOR/ QUARTER PARTNER, DCD COLLECTIONS – WILLINGBORO, NJ

The collection of out of state past due loans, both personal and auto. Collected past due credit card debts via skip tracing and the use of telephone and computer.

EDUCATION

MAY 1992

BACHELORS OF SCIENCE, TEMPLE UNIVERSITY

Biology Degree with a Psychology Minor

JUNE 1985

DIPLOMA, NORTHEAST HIGH SCHOOL

General Studies degree

SKILLS

● I have regularly surpassed client and employer goals and or expectations, while never once generating an attorney general, borrower or customer complaint. I am the solution to those hard-edged phone representatives and collectors who violate Title IV and FDCPA guidelines, as well as basic business ethics.

Word, Excel and Powerpoint

First Party, Third Party and Business to Business

Professional References Available Upon Request.

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