Customer Service Facilities Manager
Resume:
Rafael Otero
Lead Customer Service Engineer (ATS) - Caterpillar
Woodstock, GA 30188
************@*****.***
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Work Experience
Lead Customer Service Engineer (ATS)
Caterpillar - Alpharetta, GA
August 2008 to Present
I work troubleshooting CAT ATS's and switchgear problems with the dealer technicians in Latin America over the phone, if the technician has a problem he can't fix he call for assistance, I send them schematics and work to identify the problem and them ship the correct part. If the problem can't be solved then I have to schedule one of our technicians for an on-site visit. In addition we also schedule the switchgear start-ups. I also work with the dealer warranty and parts department making sure they have there warranty claims up to date. I also work as production coordinator for the switchgears in production for Latin America. Part of my scope of work involves giving the on-site training in the maintenance of the ATS's and switchgears in Latin America. I also am responsible for the Aftermarket Quotes.
Lee Technologies
12150 Monument Drive
Suite 150
Critical Facilities Manager
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Fairfax, VA
April 2007 to August 2008
Present and conduct briefings. Manage projects and oversee the development of project plans. Out client is located in Manage technical and administrative functions for a team of technicians in support of client critical system operations and infrastructure equipment (i.e. electrical switchgear, standby generators, HVAC and fire detection/suppression systems). Duties include performing walk through, preparing logs, supervising vendor activities, performing technical training and the ability to perform and assist with routine equipment maintenance and emergency service. Responsible for scheduling staffing resources and reviewing work performance through computerized maintenance management systems (CMMS) and products for adherence to standards, schedules, and specifications.
POWER TECHNICIAN SUPERVISOR
ACI/Tren Urbano - Guaynabo, PR
September 2003 to November 2007
My main duties are to supervise all the power technicians performing preventive maintenance on 22 high voltage substations, train station low voltage and supervise all contractors working on the substations and train station. the substation are divided in tree types, bulk power, track power substation and station substations. All the monitoring of the substation are done thru a SCADA system from the Operation Control Center; my duties also include the training of any new power personal, troubleshoot all electronic equipment in sub station and PLC's, MOS's and ETS's.
MIGUEL SUCH VOCATIONAL METRO SCHOOL
(AVIONICS) PROFESSOR
AIRCRAFT ELECTRONIC - Rio Piedras, PR
August 2001 to September 2003
Teach student basic electricity and electronics, radio communications, aircraft navigation and avionics maintenance, and schematics readings.
ELECTRONICS AND ELECTRICAL PROFESSOR
LICEO DE ARTE Y TECNOLOGIA - San Juan, PR
March 2000 to August 2002
PART TIME)Teach student basic electricity and electronics, blue prints reading, power lines and wiring, and NEC regulations.
Education
Associate in Arts (AA)
NEC
Facilities Management
Electrical Experience
Mechanic Experience
Computer Networking
Dismiss
High Voltage
Aircraft Maintenance
Low Voltage
Languages
English
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Expert
Spanish
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Expert
Portuguese
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Fluent
Italian
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Intermediate
French
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