Rafael Otero

Lead Customer Service Engineer (ATS) - Caterpillar

Woodstock, GA 30188

adqs8r@r.postjobfree.com

423-***-****

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Work Experience

Lead Customer Service Engineer (ATS)

Caterpillar - Alpharetta, GA

August 2008 to Present

770-***-****

I work troubleshooting CAT ATS's and switchgear problems with the dealer technicians in Latin America over the phone, if the technician has a problem he can't fix he call for assistance, I send them schematics and work to identify the problem and them ship the correct part. If the problem can't be solved then I have to schedule one of our technicians for an on-site visit. In addition we also schedule the switchgear start-ups. I also work with the dealer warranty and parts department making sure they have there warranty claims up to date. I also work as production coordinator for the switchgears in production for Latin America. Part of my scope of work involves giving the on-site training in the maintenance of the ATS's and switchgears in Latin America. I also am responsible for the Aftermarket Quotes.

Lee Technologies

703-***-****

12150 Monument Drive

Suite 150

Critical Facilities Manager

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Fairfax, VA

April 2007 to August 2008

Present and conduct briefings. Manage projects and oversee the development of project plans. Out client is located in Manage technical and administrative functions for a team of technicians in support of client critical system operations and infrastructure equipment (i.e. electrical switchgear, standby generators, HVAC and fire detection/suppression systems). Duties include performing walk through, preparing logs, supervising vendor activities, performing technical training and the ability to perform and assist with routine equipment maintenance and emergency service. Responsible for scheduling staffing resources and reviewing work performance through computerized maintenance management systems (CMMS) and products for adherence to standards, schedules, and specifications.

POWER TECHNICIAN SUPERVISOR

ACI/Tren Urbano - Guaynabo, PR

September 2003 to November 2007

My main duties are to supervise all the power technicians performing preventive maintenance on 22 high voltage substations, train station low voltage and supervise all contractors working on the substations and train station. the substation are divided in tree types, bulk power, track power substation and station substations. All the monitoring of the substation are done thru a SCADA system from the Operation Control Center; my duties also include the training of any new power personal, troubleshoot all electronic equipment in sub station and PLC's, MOS's and ETS's.

MIGUEL SUCH VOCATIONAL METRO SCHOOL

(AVIONICS) PROFESSOR

AIRCRAFT ELECTRONIC - Rio Piedras, PR

August 2001 to September 2003

Teach student basic electricity and electronics, radio communications, aircraft navigation and avionics maintenance, and schematics readings.

ELECTRONICS AND ELECTRICAL PROFESSOR

LICEO DE ARTE Y TECNOLOGIA - San Juan, PR

March 2000 to August 2002

PART TIME)Teach student basic electricity and electronics, blue prints reading, power lines and wiring, and NEC regulations.

Education

Associate in Arts (AA)

NEC

Facilities Management

Electrical Experience

Mechanic Experience

Computer Networking

Dismiss

High Voltage

Aircraft Maintenance

Low Voltage

Languages

English

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Expert

Spanish

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Expert

Portuguese

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Fluent

Italian

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Intermediate

French

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