Warehouse Manager Sales Consultant

Daniel V. Saenz

Dickinson, TX ***** 956-***-**** ***********@*****.***

Sales Support and Consultancy Customer Base Expansion Warehouse Distribution Route planning

PROFESSIONAL SUMMARY

●Sales-driven professional with extensive experience in prospecting and qualifying new opportunities, assessing clients’ needs, and advising clients on optimal decisions to promote retention, loyalty, and growth.

●Excel at overachieving predefined goals through operational development and effective strategies implementation. Skilled in preparing, reviewing, and transporting customer orders in a timely and safe manner for satisfaction.

●Well-versed in receiving and storing merchandise, tracking shipments, controlling inventory, recording damaged items, and maintaining quality standards. Bilingual communicator and strong problem-solver with skills in English and Spanish. Proficient at using different tracking systems and MS Office Suite: Word and Excel (minimal).

AREAS OF EXPERTISE

Sales and Revenue Optimization Research / Trend Analysis Customer Service and Support Package Pickup / Shipment

Delivery Key Relationship Development Workflow Planning / Scheduling Order Delivery Practices Staff Training

WORK EXPERIENCE

Favor Runner 2020

Favor – Austin, TX

Prevent the risk of delays for critical deliveries by communicating route progress to Favor and observing traffic and construction issues. Interact with customers in a professional and friendly manner and respond to queries for building strong relationships with customers. Resolve issues in a timely manner by addressing problems, evaluating information, and proposing the best possible solutions.

●Achieved and surpassed set goals by prioritizing tasks efficiently as well as demonstrating great work ethics and a positive and respected attitude towards customers all the time.

●Complied with defined COVID-19 protocols, including social distancing protocols, wearing mask / face shield, and utilizing sanitizer to mitigate the spread of infections.

●Outperformed prior delivery records by 75% in three weeks by picking and delivering Picked up packages and made deliveries promptly, exceeding prior delivery records by 75% in just 3 weeks.

●Enhanced work efficiency and professional competencies by promptly learning new skills and applying in daily tasks management and completion.

Merchandiser 2019

Crossmark Llc. – Brownsville, TX

Stocked shelves with the customer favorites to increase sales and revenue. Managed inventory level and supervised stock movement. Recommended suitable products to customers in line with needs / preferences to boost customer experience. Utilized electronic hand held device for the completion of transactions.

●Maintained appealing store displays, interpreted planogram diagrams, organized large displays, and executed promotions to attract customers and impulse purchasing.

●Improved sales by 25% on monthly basis as well as represented 20 product lines per week at multiple stores.

Sales Manager 2018

Woodcraft Of Texas – Harlingen, TX

Developed robust strategies, based on competitor behavior for targeting new markets. Stabilized customer acquisition and onboarding strategies for sales process optimization. Created accurate reports, contracts, letters, and proposals for clients.

●Played an instrumental role in sustaining competitive accounts through distinguishing company from competitors.

●Generated over $60K in sales in less than two months by devising and implementing strong action plans.

●Attained sales goals and modified sales tactics by researching and analyzing market trends, customer buying preferences, and competitor actions.

Warehouse Manager 2017

Ospeca Group Llc – Brownsville, TX

Maintained seamless functioning of equipment by conducting proactive inspection and setting maintenance schedules. Determined and placed orders for required repairs, renovations, and replacements to sustain equipment and physical condition of the warehouse. Supervised dispatching and created optimum staff schedules for strengthening effectiveness of warehouse operations. Executed freight processing functions as well as supported associates in handling domestic freight irregularities. Separated and classified cargo and redirected shipments in accordance with customer requests.

●Designed and implemented staff training on safety and security protocols with focus on protecting warehouse operations and alleviating liability.

●Enabled precision and availability of required products by sharing best practices to internal teams and customers regarding handling inventory and sustaining current stock levels.

●Ensured running of imports and exports of the company through efficient management of up to $4M in inventory and seven employees in 75K square-foot warehouse.

Professional Sales Consultant 2015 to 2016

Tipton Auto Group – Brownsville, TX

Identified customers’ needs via consultative sales approach to suggest suitable offerings /solutions while collaborating with clients, management, and sales team. Set up store for seasonal updates and special promotions by restructuring store to appeal customers. Maximized customer experience / loyalty by welcoming customers, supporting in selecting merchandise, locating accessories, and completing purchases.

●Augmented sales volume and productivity by informing latest promotions and updates to customers.

●Earned recognition and ranked third place for exhibiting exceptional performance and increasing vehicle sales.

●Delivered exceptional services, which resulted in acquiring 15 new customers and producing team revenue by 60%.

●Elevated revenue through utilization of targeted marketing efforts, including email campaigns and cold calling.

●Gained insurance industry knowledge through active participation in ongoing education courses and workshops.

Director of Operations 1985 to 2015

Ospeca Logistics Management Transport Inc. – Brownsville, TX

Coordinated in overseeing business operations for operational and services excellence. Presented insights regarding sales performance by monitoring monthly and annual sales reports. Influenced positive direction of operations by collaborating directly with organizational leadership, including board of directors. Analyzed company’s documents and operations to ensure compliance with ISO requirements and defined requirements. Established long-lasting relationships with staff members for higher satisfaction.

●Elevated staff productivity, delivered solutions, and applied best practices by mentoring and supervising a team of 20 developers and discussing issues.

●Designed a company-wide analytics tool for recognizing client-specific metrics, which led to improve proficiency of operational processes.

●Accumulated day-to-day reports with meaningful insights to facilitate executives in making informed decisions.

●Optimized customer relationships and satisfaction by resolving and documenting complaints for future references.

●Reduced national brokers and contracting customers, resulting in growing productivity to $4M+ in sales per year.

●Displayed product / services and exhibition stand for the successful execution of international trades shows.

EDUCATIONAL BACKGROUND

International Trade English Speech The University of Texas, Southmost College – Brownsville, Tx

Hanna High School

Brownsville, Texas

American Customs Brokerage Joseph P Moss Customs Brokerage Trade School – McAllen, TX

Training and Certifications: Sales Consultant Base Certification Ford Sales Consultant Base Certification Toyota Employee Harassment and Discrimination Training Employee Family and Medical Leave Act Training Workplace Bullying Training

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