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Customer Service Arabic

San Dionisio, 1700, Philippines
April 17, 2022

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Address : Mandaluyong, metro manila – Philippines

Mobile NO.: +63-961*******


Personal Information

Nationality: Egyptian

Date of Birth: 21/02/1989

Military Service: Finished

Driving license: Egyptian, Philippines and Qatari .

Visa Status in Philippines: TRV


I am seeking employment with a company where I can use my talents and skills to grow and expand the company.

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

I want to excel a hard work, perseverance and dedication.

I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.

I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

I want to be part of the success in an environment of growth and excellence.

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.


B.Sc. Of Commerce and Business Sciences- English Department, Accounting major.

Class : 2010

Higher Diploma in Financial Account.

Class : 2012

Professional experience

Dijllah Petroleum DMCC (Jan. 2019 – Feb. 2020)

(Deputy HR and Admin Manager)

Duties and Responsibilities:

Maintains the work structure by updating job requirements and job descriptions for all positions.

Prepares employees for assignments by establishing and conducting orientation and training programs.

Administer the Medical and life insurance claims.

Ensure that all the employee EID renewals are alerted and updated such as RPs, medical insurance, certification and all others.

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.

Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records;

Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

Contributes to team effort by accomplishing related results as needed.

Responsible for Payroll and monitor attendance, sick leaves in cooperation to the payroll.

Handle candidates CVs in 360 recruitment cycle & onboarding process

Managing recruitment, interviewing, and selection processes and send appropriate correspondence to all applicants in a timely manner.

Prepare contracts and offer letters as per request of HR Manager.

Handle Performance Management Reporting & Appraisals

Handle Training plan accurately aligned with Performance plan

Andalusia Hospitals (June 2018 – Dec. 2018)

(Compensation and Benefit Supervisor)

Duties and Responsibilities:

Payroll and Personnel Process for Full and Part timers employees with a MP (1450)

Design, implement, and manage salary classification and compensation programs.

Conduct analysis of compensation and benefits within company.

Prepare occupational classifications, job descriptions, and salary scale.

Improve Reward, KPI’s and Bonus system and keep it updated.

Oversee competitive analysis, merit increases and salary structure.

Develop job descriptions for various positions.

Analyze surveys to ensure appropriate compensation across all departments.

Forecast budget for salary increases.

Administer and manage employee insurance plans.

Oversee pension and savings plans.

Advise on salary increase requests.

Negotiate collective agreements on behalf of employers or workers.

Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends.

Update the Manpower according to Business and Market needs.

Manage and create Benefits for employees.

Madar Group (Feb. 2017 – May 2018)

(HR Supervisor)

Duties and Responsibilities:

Follow with other HR Coordinators, the new employee orientation (e.g. introducing personnel, payroll, employment benefits, policies, assisting with enrollment forms, etc.)Ensures effective and appropriate policies and procedures are followed.

Making monthly reports regarding Insurance, Tax and Payroll budget.

Reviewing KPI's process.

Responsible for Investigations.

Preparing the Contract for the first time.

Follow up the direct manager evaluation monthly regarding contracts renew.

Preparing the Offer letter as per salary scales and negotiates it with the new staff.

Responsible for preparing the payroll and reviewing it, for the distribution company, 30 franchises and 7 factories with manpower of 1500 employees.

Supervises the work of the department

Communicates with other employees, departments, administrators and applicants for providing information and assistance concerning employment, recruitment, transfers, personnel records, leaves.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Preparing Compensation and Benefits Policy.

Preparing Job Descriptions.

Give a hand in the Annual HR Budget.

Give a hand in HR Policy

The Cambridge School (Oct 2015 – Jan 2017)

(HR /Admin in Charge)

Duties and Responsibilities:

Overseas Recruitment Process.

Supervise a team with a 7 recruiters.

Booking ticket for new staff before their arrival and send, it to them throws mail.

Prepare the accommodation and welcome kit for new staff.

Bring new staff from airport.

Attest Certificates and prepare necessary documents for issuing IDs.

Handling Staff files.

Handling Annual, Sick leaves etc.

Supervise on staff Accommodation.

Handling all e-mails from the staff to other departments.

Handle staff problems and requests.

Follow up local staff resident permit and passport renew.

Communicate with bank to create a new bank account and ATM for the new staff.

Follow up any problems with the bank.

(Accommodation and maintenance in charge for 3 schools and more than 45 Accommodation).

In charge on 37 employees.

Making the allocation as per nationalities, age …etc. and checking the accommodation before the staff arrival.

Preparing accommodation Contract.

Receiving all complaints from the staff and handle it regarding their accommodation.

Controlling maintenance team and cleaning team for accommodation.

Controlling spare parts store and furniture store belong to the 3 schools and the accommodation.

Making monthly inventory checking.

Communicate with the outside companies and vendors for maintenance issues.

Responsible on the quotation and invoices for accommodation and schools.

Preparing accommodation list for charging staff on Utilities or as per their contracts conditions.

Dealing with making and renewing contracts for renting, pest control, washing etc.

Controlling all securities and creating the best accommodation rules which will be suitable with company policy and Qatar labor law.


I worked as an Auditor for all administration departments (Registration, PR, Admin Officers, Nurses and Consular ) inside the 3 Schools (TCS, CISG and DMIS), I was attending all inspections from ( Supreme Council of Health,Supreme Education Council, Fire Fighting Institution ….. Etc)

MAF – Carrefour (July 2013 – Sep. 2015)

(HR Generalist)

Daily duties and responsibilities:

Answering employee questions

Processing incoming mail

Creating and distributing documents

Providing customer service to organization employees

Serving as a point of contact with benefit vendors/administrators

Maintaining computer system by updating and entering data

Setting appointments and arranging meetings

Maintaining calendars of HR management team

Compiling reports and spreadsheets and preparing spreadsheets

Recruitment/New Hire Process

Payroll and Benefits Administration

Record and Files Maintenance


WE (TEDATA) ( Oct. 2010 – March 2013 )

(Customer service & sales Rep. ( BPO) )

Duties and Responsibilities:

Handling Customers.

Managing customer inquiries.

Deal with Customers complain and handle it if I can.

Manage Delivery and returns.

Follow up on Customer Complains.

Develop an updated Customer database.

Achieving Sales target.

Participate on behalf of the company in exhibitions or conferences

Training in (Bank Misr- Ahly Bank ) (2007 – 2008)



Arabic : Mother tongue

English : Fluent (Writing, Speaking and reading).

personal skills

Ability to work under pressure

Ability to provide excellent customer service

Enthusiastic, courteous and helpful to colleagues & customers

Ability to handle cash and funds

Good Planning skills

Managerial skills

HR management requires an orderly approach. Organized files, strong time management skill and personal efficiency are key to HR effectiveness.

References available upon request

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