Customer Service Specialist
Resume:
Yolanda Proctor
*** ** ** ****** **********, FL *3318
***********@***.***
Professional Summary:
Experienced in providing proficient clerical skills, organizational skills, and customer satisfaction; communicate effectively and maintain a working relationship with others. Work Experience:
Customer Service Specialist
Baer's Furniture - Pembroke Pines, FL
August 2016 to February 2022
• Answers incoming telephone calls in a timely and professional manner
• Helps with customer account inquiries and customer issues over the phone
• Assist customers n showroom as needed
• Checks and responds to Showroom voicemail
• Handles credit memos for Sales Associates
• Responsible for Administrative tasks in the office
• Handles showroom email requests
• Respond to file requests, including printing price tags
• Order supplies
• Responsible for filing, faxing and other clerical duties
• Balance cash drawer and completes showroom deposits
• Documents reports related to delivery issues, debt collection, or credit issues; file reports
• Processes financing, export and domestic shipping invoice
• Creates and updates Excel spreadsheets as necessary
• Accepts cash, credit card and check payments
• Assists Store Manager with administrative tasks
• Provides administrative support to the Sales team Sales Associate
Shoe Theory - Fort Lauderdale, FL
November 2011 to March 2016
• Greeting and assisting customers with fit, style and appearance
• Handles customer checkout, including collecting payment
• Stocking merchandise efficiently
• Responsible for inventory reports.
Correctional Service Assistant Administrator
State of Florida Department of Corrections - Doral, FL May 2004 to July 2011
• Managed a high volume national base call center
• Ensure public information and orders were handled in a timely manner
• Produced management reports
• Processed employee time sheets and processed payroll
• Interviewed and processed new hires
• Liaison with management team, Test Proctor, FDLE/ FCIC/NCIC
• Completed criminal history background checks, written correspondence to public request via email
• Resolving complex matters
Call Service Operator Supervisor
State of Florida Department of Corrections - Doral, FL May 2000 to March 2004
• Managed a high volume national base call center
• Ensure public information and orders were handled in a timely manner
• Process employee time sheets and payroll, data reports, managed call reports
• Ensure policies and procedures of the Department were followed
• Resolving complex matters in writing or via email Education:
High School
Diploma Completion High School - Miami, FL
Skills:
Call Center Technology, Type 45 WPM, Operate standard business equipment such as copiers, fax machine, computers, printers, 10 phone line switchboard, Applicable software, Windows XP, Windows 95-present windows, Microsoft Word, Excel, PowerPoint, Microsoft Outlook, Macintosh Operating system and internet
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