Customer Service Medical Assistant
Resume:
Dannette Tutoki
Cortland, OH *****
*************@*****.***
Certified Medical Assistant with expert knowledge of medical terminology and HIPPA compliance. Dedicated and attention to detail with established career working in medical facilities and customer service based settings. Support quality patient care and education. Transcription for medical and legal practices as well as the Bureau of Workers Compensation Telemarketing and office management experience.
Work Experience
COVID Tracer - remote
PCG - Remote
October 2021 to Present
Communicate with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms. Collected data for recording potential cases. Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts. Notified and interviewed individuals to ascertain novel coronavirus exposure level. Performed record keeping by logging client information within secure contact-tracing software. Provided educational and informational resources regarding isolation policies and quarantine measures. Medical Scribe
Aquity Solutions/Mmodal - Remote
February 2019 to August 2021
01/2019-Present
Medical Scribe for Pediatric Neurology as primary. I have scribed for numerous different specialty providers. Use EPIC system. GTM, FFS, and Fluency for transcription. HIPAA Compliance, Internet safety and security. Passed extensive training with a 96%. Recruited new scribes through placement directors, LinkedIn Recruiter and other means during my employment with Equity Solutions. Telemarketer
AAA The Auto Club Group - Remote
January 2019 to March 2020
Telemarketing. Assisted callers with problems with rental cars. Sent in dispatch forms for replacement rentals, towing or pick up.
Owner/Operator
Treasures Flea Market, LLC - Niles, OH
November 2011 to January 2020
Rehabbed and opened one of the largest indoor flea markets in NE Ohio. Handle finances, city ordinances, renting space to the public to sell their items and manage 55-75 vendors at any given time. Oversee five employees and maintain maintenance of the building. Handle all books and accounting. Collections of rent past due and current. Order supplies and make sure operations run smoothly. Telemarketing for new vendors and customer service calls.
CEO, Designer, Installer
Designz on Demand Graphics - Girard, OH
September 2006 to December 2018
Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts. Review final layouts and suggest improvements as needed. Key information into computer and create designs and layouts for client. Use equipment to cut and produce vinyl lettering and graphics for installation on banners, vehicles, storefronts etc. Install graphics and/or lettering. Medical Assistant
Cortland OB/GYN Assoc - Warren, OH
September 2011 to January 2016
Clinical and clerical office duties.
Recorded patient medical history, obtained vitals, and information such as test results and other pertinent information. Prepared treatment rooms for patients, assisted physician with examinations and procedures. Scheduled patients for tests or surgeries. Performed tasks such as removing sutures injections, and administering medications. Scheduled appointments and performed office duties such as answering phones, taking messages, taking dictation, filing, charting, and completing forms as needed. Preauthorized with insurance companies. Handled worker's compensation. Medical and legal transcription for medical professionals and the Bureau of Worker's Compensation. Used EHR system. Telemarketing Sales Representative
Global Prospects - Fort Myers, FL
August 2008 to July 2010
Telemarketing sales and verification.
Certified Medical Assistant
Newton Falls Family Practice - Newton Falls, OH
January 2000 to July 2008
Clinical and clerical office duties, Performed patient assessments, Scheduled patient appointments, Processed medication refill requests, Obtained patient vitals, Administered vaccines, Phlebotomy, Performed clinical skills under physician supervision, Assisted doctor with in-office procedures, office transcription, Workers compensation paperwork and transcription, Insurance verification, Education
Certificate in COVID Tracer
Johns Hopkins University - Remote
October 2021 to October 2021
Certificate in COVID Tracer
ASTHO - Remote - Remote
October 2021 to October 2021
Associate Degree of Applied in Science in Medical Assisting ETI Technical College - Niles, OH
1993 to 1994
Skills
• Transcription (6 years)
• Customer service (10+ years)
• Excellent computer skills
• Clerical (10+ years)
• Telemarketing (6 years)
• Team player (10+ years)
• Anatomy (10+ years)
• Experience Administering Injections (10+ years)
• EMR Systems (3 years)
• Patient Care (10+ years)
• Phlebotomy (4 years)
• Vital Signs (10+ years)
• EPIC (3 years)
• Physiology Knowledge (1 year)
• Venipuncture (3 years)
• Medical Records (10+ years)
• Medical Scheduling
• Medical Billing (5 years)
• Medical Office Experience (10+ years)
• Laboratory Experience (5 years)
• Insurance Verification (10+ years)
• Triage (10+ years)
• HIPAA (10+ years)
• Medical Terminology (10+ years)
• Medical Coding (5 years)
• Office Management (4 years)
• Quality Assurance (10+ years)
• Phone Etiquette (10+ years)
• CPT Coding (5 years)
• ICD Coding (5 years)
• Medical Scribing (3 years)
• Data collection (6 years)
Certifications and Licenses
Nationally Registered Certified Medical Assistant (NRCMA) Assessments
Basic attention to detail — Highly Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Basic attention to detail — Highly Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
August 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Filing & organization — Expert
August 2021
Arranging and managing information or materials using a set of rules Full results: Expert
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Nursing assistant skills — Highly Proficient
October 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient
Home health aide skills — Highly Proficient
October 2021
Providing care to patients in a home setting
Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Customer service — Highly Proficient
October 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Home health aide skills — Highly Proficient
October 2021
Providing care to patients in a home setting
Full results: Highly Proficient
Sales skills — Highly Proficient
February 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Clinical and Clerical Experience
• Medical Terminology
• Transcription and Scribing
• Management History
• Critical Thinking
• Excellent Computer Skills
• Judgement and Decision Making
• Telemarketing/Customer Service
• Working as a Team Player
• Detail oriented
Contact this candidate