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Customer Service Medical Assistant

Location:
Cortland, OH
Posted:
April 12, 2022

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Resume:

Dannette Tutoki

Cortland, OH *****

adqrmi@r.postjobfree.com

+1-330-***-****

Certified Medical Assistant with expert knowledge of medical terminology and HIPPA compliance. Dedicated and attention to detail with established career working in medical facilities and customer service based settings. Support quality patient care and education. Transcription for medical and legal practices as well as the Bureau of Workers Compensation Telemarketing and office management experience.

Work Experience

COVID Tracer - remote

PCG - Remote

October 2021 to Present

Communicate with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms. Collected data for recording potential cases. Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts. Notified and interviewed individuals to ascertain novel coronavirus exposure level. Performed record keeping by logging client information within secure contact-tracing software. Provided educational and informational resources regarding isolation policies and quarantine measures. Medical Scribe

Aquity Solutions/Mmodal - Remote

February 2019 to August 2021

01/2019-Present

Medical Scribe for Pediatric Neurology as primary. I have scribed for numerous different specialty providers. Use EPIC system. GTM, FFS, and Fluency for transcription. HIPAA Compliance, Internet safety and security. Passed extensive training with a 96%. Recruited new scribes through placement directors, LinkedIn Recruiter and other means during my employment with Equity Solutions. Telemarketer

AAA The Auto Club Group - Remote

January 2019 to March 2020

Telemarketing. Assisted callers with problems with rental cars. Sent in dispatch forms for replacement rentals, towing or pick up.

Owner/Operator

Treasures Flea Market, LLC - Niles, OH

November 2011 to January 2020

Rehabbed and opened one of the largest indoor flea markets in NE Ohio. Handle finances, city ordinances, renting space to the public to sell their items and manage 55-75 vendors at any given time. Oversee five employees and maintain maintenance of the building. Handle all books and accounting. Collections of rent past due and current. Order supplies and make sure operations run smoothly. Telemarketing for new vendors and customer service calls.

CEO, Designer, Installer

Designz on Demand Graphics - Girard, OH

September 2006 to December 2018

Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts. Review final layouts and suggest improvements as needed. Key information into computer and create designs and layouts for client. Use equipment to cut and produce vinyl lettering and graphics for installation on banners, vehicles, storefronts etc. Install graphics and/or lettering. Medical Assistant

Cortland OB/GYN Assoc - Warren, OH

September 2011 to January 2016

Clinical and clerical office duties.

Recorded patient medical history, obtained vitals, and information such as test results and other pertinent information. Prepared treatment rooms for patients, assisted physician with examinations and procedures. Scheduled patients for tests or surgeries. Performed tasks such as removing sutures injections, and administering medications. Scheduled appointments and performed office duties such as answering phones, taking messages, taking dictation, filing, charting, and completing forms as needed. Preauthorized with insurance companies. Handled worker's compensation. Medical and legal transcription for medical professionals and the Bureau of Worker's Compensation. Used EHR system. Telemarketing Sales Representative

Global Prospects - Fort Myers, FL

August 2008 to July 2010

Telemarketing sales and verification.

Certified Medical Assistant

Newton Falls Family Practice - Newton Falls, OH

January 2000 to July 2008

Clinical and clerical office duties, Performed patient assessments, Scheduled patient appointments, Processed medication refill requests, Obtained patient vitals, Administered vaccines, Phlebotomy, Performed clinical skills under physician supervision, Assisted doctor with in-office procedures, office transcription, Workers compensation paperwork and transcription, Insurance verification, Education

Certificate in COVID Tracer

Johns Hopkins University - Remote

October 2021 to October 2021

Certificate in COVID Tracer

ASTHO - Remote - Remote

October 2021 to October 2021

Associate Degree of Applied in Science in Medical Assisting ETI Technical College - Niles, OH

1993 to 1994

Skills

• Transcription (6 years)

• Customer service (10+ years)

• Excellent computer skills

• Clerical (10+ years)

• Telemarketing (6 years)

• Team player (10+ years)

• Anatomy (10+ years)

• Experience Administering Injections (10+ years)

• EMR Systems (3 years)

• Patient Care (10+ years)

• Phlebotomy (4 years)

• Vital Signs (10+ years)

• EPIC (3 years)

• Physiology Knowledge (1 year)

• Venipuncture (3 years)

• Medical Records (10+ years)

• Medical Scheduling

• Medical Billing (5 years)

• Medical Office Experience (10+ years)

• Laboratory Experience (5 years)

• Insurance Verification (10+ years)

• Triage (10+ years)

• HIPAA (10+ years)

• Medical Terminology (10+ years)

• Medical Coding (5 years)

• Office Management (4 years)

• Quality Assurance (10+ years)

• Phone Etiquette (10+ years)

• CPT Coding (5 years)

• ICD Coding (5 years)

• Medical Scribing (3 years)

• Data collection (6 years)

Certifications and Licenses

Nationally Registered Certified Medical Assistant (NRCMA) Assessments

Basic attention to detail — Highly Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Basic attention to detail — Highly Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

August 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

August 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Filing & organization — Expert

August 2021

Arranging and managing information or materials using a set of rules Full results: Expert

Supervisory skills: Motivating & assessing employees — Proficient August 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Nursing assistant skills — Highly Proficient

October 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient

Home health aide skills — Highly Proficient

October 2021

Providing care to patients in a home setting

Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

August 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Customer service — Highly Proficient

October 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Home health aide skills — Highly Proficient

October 2021

Providing care to patients in a home setting

Full results: Highly Proficient

Sales skills — Highly Proficient

February 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Clinical and Clerical Experience

• Medical Terminology

• Transcription and Scribing

• Management History

• Critical Thinking

• Excellent Computer Skills

• Judgement and Decision Making

• Telemarketing/Customer Service

• Working as a Team Player

• Detail oriented



Contact this candidate