Customer Service Support

AJITHKUMAR S

*/**-**, **************** ******,

Thirumurugan poondi (PO),

Avinashi Tirupur - 641652, Tamilnadu.

Mobile : +919*********

Email: ***********@*****.***

OBJECTIVE

To work in a competitive and challenging work environment in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

PROFILE

Hard working with highly effective communication and inter-personnel skills. Able to increase productivity by quickly analyzing client needs and maximizing account revenues. I have demonstrated the leadership and organizing capabilities throughout the career

SUMARRY OF EXPERIENCE

Working as senior Executive Operations in M/s. Unique Logistics, Tirupur.

Worked as Sr. Executive Customs Operations in M/s. Lizma Logistics Pvt Ltd, Tirupur for the customer M/s. Primark Stores Ltd

CAREER HISTORY

Current Employer : M/s. Unique Logistics, Tirupur

Production : Operations

Position : Executive Customs Operations

Period of Service : 3st February 2017 to till date

Assignments : Handling all export customs/ ICD Operational activities

Provided detailed tracking information via email and mobile devices

Assisted with billing issues prepared invoices and processed payments

Responded to customer service issues

Prepared all required shipping documents

Provided assistance as necessary to track delayed or missing shipments

Proficient in customer support and efficient problem solving

Cantered on meeting client expectations while retaining quality standards to ensure timely delivers.

Collection of Pre-shipment documents from Forwarding section

Preparation / Finalization of checklist after customers approval

Preparation of stock shipping bills on daily basis as per stock report

Segregation of shipping bills as per stuffing planning

Supervision of stuffing

Assisting for Registration, Examination report & Let Export with customs officials

Finalization of Truck Movement documents

Assisting for closing EGM & Stuffing report in EDI system

Past Employer : M/s. Lizma Logistics Pvt Ltd, Trupur

Production : Operations

Position : Sr. Executive Customs Operations

Period of Service : 07th April 2016 to Febraury 2017

Assignments : Handling export customs Operational activities

Greeted customers and handled shipping requests

Provided detailed tracking information via email and mobile devices

Assisted with billing issues prepared invoices and processed payments

Responded to customer service issues

Prepared all required shipping documents

Established ongoing relationships with local businesses

Provided assistance as necessary to track delayed or missing shipments

Proficient in customer support and efficient problem solving

Cantered on meeting client expectations while retaining quality standards to ensure timely delivers.

Collection of Pre-shipment documents from Forwarding section

Preparation / Finalization of checklist after customers approval

Preparation of stock shipping bills on daily basis as per stock report

Segregation of shipping bills as per stuffing planning

Supervision of stuffing

Assisting for Registration, Examination report & Let Export with customs officials

Finalization of Truck Movement documents

Assisting for EIR preparation

Assisting for closing EGM & Stuffing report in EDI systems

PERSONAL PROFILE

Ambitious and energetic composed under pressure and get along very well with people at all levels. Possess excellent correspondence & communication skills.

Age & Date of Birth : 22nd December 1994

Religion : Hindu

Marital Status : Un Married

Nationality : Indian

Languages Known : English and Tamil

Hobbies : Chess

Fathers Name : Shanmugarajan A

Permanent Address : 6/54-33, Thiruneelagandar Street,

Thirumurugan poondi (PO), Avinashi (TK)

Tiruppur (Dt.), Tamilnadu – 641652.

ACEDEMIC & PROFESSIONAL QUALIFICATIONS

BBA (CA) : Hindustan College Arts & Science, Coimbatore

Computer Knowledge : BASIC COMPUTER KNOWLEDGE.HDCA

PERSONAL STRENGTHS

Friendly and easy going with people, fast learner & good listener

DECLARATION

I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief

Place:Tirupur Yours Truly

Date: Ajithkumar S

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