Travel agent

AYANNAH SHILLINGFORD

********@****.*** 757-***-**** Houston, TX 77070

I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team. Command and control

Microsoft word and office

Excel

Virtual assistance

Powerpoint

Google email

Zoom, Google meetings

Virtual scheduling and meetings

Social Media advertising

Human Resource training

Customer relations training

Crisis training

Deployment training

Military Resource training

Call center Administration

Introductory to Health care certificate

Command Ombudsman US Navy - Oak Harbor, WA 05/2019 - 02/2021 The Command Ombudsman is the liaison between the Command and family members. The Ombudsman is the source of information for military families. We also record keep service members and their families' information and ensure it is up to date. We help families in time of crises and report directly to the Command's Commanding Master Chief and Commanding Officer.

Investigated complaints of retaliatory and discriminatory employment practices. Elderly Caregiver Private home - Paris, France 11/2016 - 05/2018 Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.

Helped clients maintain daily living standards by assisting with personal hygiene needs. Bank Associate Firstpay - St.John, Antigua 05/2008 - 05/2009 Evaluated French clientele operations data and produced relevant audit reports. Communicated audit findings by preparing and disseminating final reports to my direct supervisor. CSR Comcast - Roseau, Dominica 02/2003 - 04/2008 Asked probing questions to determine service needs and accurately input information into electronic systems. Documented conversations with customers to track requests, problems and solutions. Troubleshoot equipments and take payments

Sea Hostess Caribbean ferries - Base Terre, Guadeloupe 02/2002 - 01/2004 Provided excellent service and attention to customers when face-to-face while boarding the Ferries and through out their travel.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Improved customer satisfaction by finding creative solutions to problems. Summary

Skills

Experience

Ashworth College Norcross, GA Expected in 09/2022 Bachelor of Arts: General Studies

Wesley High Roseau, Dominica 06/2000

High School Diploma

University of Phoenix Tempe, AZ 02/2019

Certificate: Wear House Management

Penn Foster Career School Scranton, PA 05/2019 Certificate: Introduction To Health Care

I am fluent in the French language and enjoy my time Volunteering with the USO where i work with and help people from all walks of life.

Education and Training

Additional Information

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