Customer Service Representative
Resume:
Ellie Burgess
Oklahoma City, OK *****
*************@*****.***
Willing to relocate to: Tulsa, OK - -
Authorized to work in the US for any employer
Work Experience
Call Center Representative/Customer Service
ALLIED MEDICAL - Bethany, OK
September 2016 to December 2019
• Handled large volumes of calls daily.
• Satisfied clients' inquiries and reduced their complaints.
• Scheduled patients serving four medical offices, taking into consideration patients location, facility capabilities, insurance requirements, and type of exam.
• Engaging in active listening with patients to help Doctor for medication refills and concern.
• Expertise in navigating insurance company websites to obtain preauthorizations and referrals to confirm coverage and resolve issues.
• Excellent Customer services in a multi services environment.
• Always acting in a professional manner and with absolute discretion
• Superb telephone handling skills.
Sales Associate
Macy's - Oklahoma City, OK
May 2013 to August 2016
• Maintain constant presence on sales floor to address customers needs.
• Inquire about buying experience, item preferences, and future purchases.
• Promoted customer loyalty and consistent sales by delivering friendly strategies and sales goals.
• Reviewed weekly sales circulars and monitored price changes.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Cashier/Customer Service
Buy For Less - Oklahoma City, OK
November 2009 to May 2013
• Greeted customers and directed them to the correct in store section to locate their desired products
• Operated a checkout lane and associated equipment, including barcode scanner, belt, scale, and cash register
• Counted cash in register drawer at beginning and end of shift .
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Restocked, arranged and organized merchandise in front lanes
• Bag customers' groceries in accordance with best practices to avoid being damaged while simultaneously scanning items and handling customer queries Customer Service Representative
Genesis Communications - Oklahoma City, OK
October 2006 to September 2009
• Performed data entry for customer information and orders
• Set up client appointments
• Performed customer service surveys
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients and customers
• Resolved customer information and complaints
Customer Service Representative/Call Center
Glamour Shots Call Center - Oklahoma City, OK
March 2000 to August 2006
• Handled reservations.
• Booked appointments for clients.
• Worked in the inbound call center.
• Responded to inquiries and issues.
• Collected and documented order.
• Resolved customer issues.
• Created call center scripts
Education
GED
Mountain View College - Dallas, TX
August 1998 to June 1999
Skills
• Skilled store clerk with 4 + years of experience in providing great customer service, handling cash, and processing transactions. Aspire to leverage my knowledge and experience to be a high-quality, efficient, and effective clerk in your company
• Telemarketing
• POS
• Cold Calling
• Medical Scheduling
Contact this candidate