Customer Service Food Manager
Resume:
Skills
●Display’s excellent communication skills (verbal and written) and proficient in Microsoft Office Professional Suite of applications with over ten years’ experience
●Demonstrates the ability to work effectively in a leadership-type role
●Ability to work independently without supervision
●Strong organizational and time management skills
●Bilingual- Fluent in English and Haitian Creole
●Attentive listening, empathy, troubleshooting and research, patience, speed and efficiency, positive attitude, diplomacy, communication skills, time management, and data entry
Experience
2015-2022 Overnight General Manager Altamonte Springs, FL
Walmart
●Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
●Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales; developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting.
●Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively navigating an environment with challenging compliance requirements and high levels of necessary controls; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.
2006-2014 Store Manager Orlando, FL
7-Eleven
●Review and analyze store financial reports to identify areas of opportunity. Works with the Field consultant and Store staff to create solutions for store financial improvement
●Communicate the procedures for merchandising programs to store staff and monitors to ensure implementation and understanding as well as review and analyze reports and policy/procedure non-compliance for corrections to variations or discrepancies
●Supervise, train and develop store staff to improve overall store operations (financial, organizational, communication, etc.). Ensure that store meets and maintains an image that complies with the company standards on store appearance and customer service
●Ensure proper staffing levels by direct involvement in the creation of store work schedules and in store job assignments. Knows/understands the labor guidelines and proper labor usage to maximize the productivity
2000-2006 Assistant Manager Hallandale,FL
Winn Dixie
●Effectively lead, manage and develop overall store operations and team members to execute best practices and maximize sales and profitability in partnership with the store director.
●Creating a shopping and working environment that exemplifies the company's commitment to and vision of service quality and neighborhood partnerships. Identifying and developing individuals skills and abilities
1995-2000 Frozen Food Manager Miami,FL
Publix Supermarket
●Managed daily operations while accounting for profit and loss whilst also using leadership and merchandising skills to manage product levels and made good business decisions.
●Increased customer confidence by promoting and executing consistent operational conditions, providing courteous, knowledgeable and prompt service with a friendly atmosphere in the department
Education
1994 North Miami Senior High School
Patrick Paul
**************@*****.***
1483 Sunshadow dr #08111 Casselberry, FL 32707
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