E. Denise Chavez

Nashville, TN ***** 615-***-**** adqrbp@r.postjobfree.com

PROFESSIONAL SUMMARY

Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise.

Offering more than 32 years of developing skills in account oversight and collections.

SKILLS

Experience with SAP, CRM, and Lawson software Microsoft Dynamics AX, and QuickBooks software

MS Office and Excel Analytical and Critical Thinking

Verbal and Written Communications Dependable and Responsible

Flexible and Adaptable Teamwork and Collaboration

Proactive and Self-Motivated Credit Risk

Negotiate Payments Data analysis

WORK HISTORY

05/2017 to Current Credit Analyst Firestone Building Products / Gaco -HOLCIM – Nashville, TN

Manage and collect accounts receivable totaling 20-30 million dollars per month

Place customer accounts on hold due to past due payments.

Quickly evaluate accounts for release or denial based on key factors of risk and prior payment history while ensuring all company policies are followed.

Minimize accounts receivable collections and reconcile customer billings and statements

06/2015 to 05/2017 Credit Specialist BSRO Bridgestone Americas Inc. – Nashville, TN

Answered average of 70-100 calls and emails, per day, addressing customer inquiries and solving problems.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained accurate and current customer account data and documentation of all relative information in system.

06/1990 to 01/2015 Accounts Payable and Receivable Manager Mac Authority – Nashville, TN

Reviewed vendor invoices for appropriate documentation and validity prior to payment

Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Maintained good working relationships with vendors and resolved disputes

Prepared vendor invoices and processed incoming payments

Verified discrepancies and resolved clients’ billing issues, communicate with B2B if needed to resolve quickly.

Posted customer payment by recording cash, checks and credit card transactions

Create bank deposits and settle credit card payments batch

Negotiate with customer to arrange payment plans or subsequent actions.

EDUCATION

02/1988 Honors Graduate in Business - Branell Business College – Nashville, TN

05/1987 High School Diploma - Fred J Page High School – Franklin, TN

REFERENCE

Available upon request

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