Office Manager Operations
Resume:
Scott Hobson
**** *** ***** ****. #**** Honolulu, HI
**********@*****.*** - 808-***-****
WORK EXPERIENCE
Manager
Lanakila Pacific Meals on Wheels – Honolulu, HI 2019-08 – present
*Responsible for the Meals on Wheels program at Lanakila Pacific.
*Oversee four areas of direct reports, which include a staff of 11 and 200 active volunteers.
*Delivery oversight for 40,000 meals monthly, at a high point, 59,000.
*HR functions – job description development, training, hire/fire authority.
*Oversee all volunteer recruitment and participation.
*Maintain EAD compliance and standards.
*Accounting – monthly bookkeeping and reconciliation of all private pay accounts.
*Write/revise standard operating procedures for the department.
*Responsible for all ordering – food and supplies.
*Maintenance of the fleet and other company assets.
Operations Manager
RE/MAX Honolulu - Honolulu, HI – 2017-01 – 2018-07
*Responsible for revenue collection in excess of $7,200,000
*Design SOP for accounting and operational flow.
*Review all property management contracts.
*Fulfill state tax reporting.
*Oversee all 1099 reporting requirements.
*Meeting and management reporting weekly.
*Responsible for all accounting payables and receivables.
*Audit and review operational processes.
*Maintain best practices for ongoing changes, requirements, and guidelines.
Project/Office Manager
Honolulu Property Management - Honolulu, HI - 2015-07 – 2017-01
*Responsible for collection of revenue in excess of $12,000,000.
*Accountable for all business operations.
*Develop and implement all SOP and controls.
*Write and review contracts.
*Create and update job descriptions.
*Script all marketing collateral.
*Monitor company payables and receivables.
*Train, develop, and manage all personnel including hire/fire authority.
*Direct an international call/maintenance center.
*Oversee all projects.
*Report development for internal projects.
*Audit contracts and all operational processes.
*Fulfill state reporting obligations.
*Meeting and management reporting with President, COO, sales staff, and call center employees.
Store Manager
RadioShack - Honolulu, HI - 2013-11 - 2015-03
*Managed a $600,000 revenue-producing store.
*Hired, trained, and developed employees.
*Audited store inventory reports.
*Responsible for P&L and daily accounting/reconciliations.
*Placed shipments and merchandising.
*Directed daily store operations.
*Increased revenue by 22%.
AlohaBus Manager
Polynesian Adventure Tours - Honolulu, HI - 2012-01 - 2012-12
*Managed a staff of 50+ employees.
*Responsible for hiring, employee training, and development.
*Designed and updated all AlohaBus routes.
*Created new timetables and stops for existing routes.
*Oversaw daily operations.
*Wrote SOP Manual.
*Monitored receivables.
Real Estate Office Manager
Prudential Real Estate - Los Angeles, CA - 2006-01 - 2011-11
*Hosted open houses.
*Created marketing materials and campaigns.
*Prospected for new clients.
*Keynote speaker at real estate seminars and workshops.
*Designed webpage.
*Audited all documents for accuracy.
Operations Manager
Throneburg and Associates - Los Angeles, CA - 1998-03 - 2005-11 Chicago, IL
*Researched insurers.
*Selected insurers for company insurance/investment plans.
*Developed strategies to integrate trust services into insurance planning.
*Directed training programs for employees.
*Hired, trained, and developed staff.
*Managed insurers and vendors.
*Keynote speaker at seminars and provided client consultations.
EDUCATION
B.S. in Political Science
Illinois State University
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