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Office Manager Operations

Honolulu, HI
April 11, 2022

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Scott Hobson

**** *** ***** ****. #**** Honolulu, HI - 808-***-****



Lanakila Pacific Meals on Wheels – Honolulu, HI 2019-08 – present

*Responsible for the Meals on Wheels program at Lanakila Pacific.

*Oversee four areas of direct reports, which include a staff of 11 and 200 active volunteers.

*Delivery oversight for 40,000 meals monthly, at a high point, 59,000.

*HR functions – job description development, training, hire/fire authority.

*Oversee all volunteer recruitment and participation.

*Maintain EAD compliance and standards.

*Accounting – monthly bookkeeping and reconciliation of all private pay accounts.

*Write/revise standard operating procedures for the department.

*Responsible for all ordering – food and supplies.

*Maintenance of the fleet and other company assets.

Operations Manager

RE/MAX Honolulu - Honolulu, HI – 2017-01 – 2018-07

*Responsible for revenue collection in excess of $7,200,000

*Design SOP for accounting and operational flow.

*Review all property management contracts.

*Fulfill state tax reporting.

*Oversee all 1099 reporting requirements.

*Meeting and management reporting weekly.

*Responsible for all accounting payables and receivables.

*Audit and review operational processes.

*Maintain best practices for ongoing changes, requirements, and guidelines.

Project/Office Manager

Honolulu Property Management - Honolulu, HI - 2015-07 – 2017-01

*Responsible for collection of revenue in excess of $12,000,000.

*Accountable for all business operations.

*Develop and implement all SOP and controls.

*Write and review contracts.

*Create and update job descriptions.

*Script all marketing collateral.

*Monitor company payables and receivables.

*Train, develop, and manage all personnel including hire/fire authority.

*Direct an international call/maintenance center.

*Oversee all projects.

*Report development for internal projects.

*Audit contracts and all operational processes.

*Fulfill state reporting obligations.

*Meeting and management reporting with President, COO, sales staff, and call center employees.

Store Manager

RadioShack - Honolulu, HI - 2013-11 - 2015-03

*Managed a $600,000 revenue-producing store.

*Hired, trained, and developed employees.

*Audited store inventory reports.

*Responsible for P&L and daily accounting/reconciliations.

*Placed shipments and merchandising.

*Directed daily store operations.

*Increased revenue by 22%.

AlohaBus Manager

Polynesian Adventure Tours - Honolulu, HI - 2012-01 - 2012-12

*Managed a staff of 50+ employees.

*Responsible for hiring, employee training, and development.

*Designed and updated all AlohaBus routes.

*Created new timetables and stops for existing routes.

*Oversaw daily operations.

*Wrote SOP Manual.

*Monitored receivables.

Real Estate Office Manager

Prudential Real Estate - Los Angeles, CA - 2006-01 - 2011-11

*Hosted open houses.

*Created marketing materials and campaigns.

*Prospected for new clients.

*Keynote speaker at real estate seminars and workshops.

*Designed webpage.

*Audited all documents for accuracy.

Operations Manager

Throneburg and Associates - Los Angeles, CA - 1998-03 - 2005-11 Chicago, IL

*Researched insurers.

*Selected insurers for company insurance/investment plans.

*Developed strategies to integrate trust services into insurance planning.

*Directed training programs for employees.

*Hired, trained, and developed staff.

*Managed insurers and vendors.

*Keynote speaker at seminars and provided client consultations.


B.S. in Political Science

Illinois State University

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