VB

PROFILE

A dynamic, results-oriented administrative support professional with several years of public/private support services success adept at providing support to cross-functional business units.

COMPETENCIES

MS Office/Computer Skills

Time Management

Customer Service

Phone Support

Timekeeping

Inventory Control

Records Management

Data Entry

Scheduling

Filing/Organization

Supply/Replenishment

Cultural Diversity

Crisis Management

Language Interpretation

VIDA BAQI

112 STREAMSIDE CIRCLE APT 4 SMYRNA, DE 19977

PHONE: 302-***-**** EMAIL: adqqyq@r.postjobfree.com

EMI

PROFESSIONAL EXPERIENCE

Fort McCoy, Wisconsin

Safety Officer November 2021 - Present

Performs safety patrols of designated areas on foot or in vehicle.

Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.

Investigate and prepare reports on accidents, incidents, and suspicious activities.

Aid customers, employees, and visitors in a courteous and professional manner.

Permit authorized persons to enter property and monitor entrances and exits.

Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden items.

Sound alarm or call police or fire department in case of fire or presence of unauthorized persons.

Watch for irregular or unusual conditions that may create safety concerns or hazards.

Cherokee Nation, Philadelphia, PA

Interpreter (For Afghan Refugees) August – November 2021

Works with government officials to interpret between Farsi/Pashto and English for refugees arriving at Philadelphia airport.

Assists with transportation of refugees from airport to Camden refugee center to assure quality of interpretation and smooth process.

Provided excellent customer service; and maintains a high level of accuracy in listening, note-taking, and interpretating during interviews with refugees.

Assists different departments such as US Customs and Border protections, US Department of Homeland Security, CDC, TSA, and other departments with processing incoming refugees.

Delaware Division of Service for Aging Adults with Physical Disabilities (DSAAPD) / Delaware Hospital for the Chronically Ill - Quality Assurance Dept., Smyrna Delaware September 2019 – November 2021

Administrative Specialist April 2019 – November 2021

Apply agency laws, rules, regulations, policies, and procedures in maintaining and processing agency information.

Create official agency word processing documents; creates and maintains agency databases typically using Microsoft Excel or similar software packages; create and maintain spreadsheets; create original presentations using software packages.

Serve as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies, and procedures.

Assure effective coordination of operational functions.

Establish tracking and monitoring systems and conduct follow up to ensure effective resolution of matters.

Obtain, organize, and draft technical and administrative material necessary for public information or departmental use. Collect and compile data to prepare reports and provide supporting documentation.

Analyze routine operating practices and procedures and make recommendations to ensure smooth and efficient office operation.

Conducts routine audits of facility operations and documentation to ensure compliance with state and federal regulations.

Nursing Administration Operations Support Specialist September 2015 – April 2019

Provide clerical and administrative support to the DSAAPD Long Term Care Nursing Department Management team and employees.

Experience working with databases, Excel spreadsheets, and other DSAAPD specific software programs.

Perform electronic timekeeping/payroll functions to ensure timely and accurate processing of timesheets, time and attendance reports, and advanced scheduling functions for multiple shifts.

Handle daily office operations such as handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages.

File maintenance; maintaining and updating spreadsheets, department records, and handling of confidential patient/employee records.

Perform record keeping tasks using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Deal directly with internal/ external customers and help to resolve issues and concerns.

Adaptive Equipment Operations Support Specialist July 2014- Sept. 2015

Serve as the department's administrative support for processing Adaptive Equipment orders and handling day to day clerical functions.

Perform data entry functions using an automated software system.

Receive, input, assign, and monitor work orders for Adaptive Equipment Department.

Work with vendors to order adaptive equipment supplies for resident medical needs.

Work to resolve resident issues and concerns and assist agitated clients in de-escalation.

Supply Distribution Clerk II September 2013 - July 2014

Provide friendly customer service to hospital employees and external customers, up to an including preparing and serving hot/cold beverages and food items.

Responsible for ensuring compliance with food safety and freshness standards.

In charge of opening and locking doors, checking in ordered items, assisting with inventory.

Closing out cash register and performing end of shift reconciliation functions.

Interact regularly with vendors and Food Service contractors.

EDUCATION

Wilmington University, Continuing Coursework, Behavioral Science, 2016- Present

SPECIAL SKILLS/CERTIFICATIONS

Bilingual: Fluent in Farsi/Persian/Pashto

OSHA General Industry Course Completion

Microsoft Office Specialist Certification, 2012, Delaware Technical & Community College

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