School Care Tour Guide

Cඒඇඍ ൺ Bඋඈඐඇ

Louisville, KY ***** 1-502-***-**** ********@*****.***

Seasoned Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Bringing 20 years of progressive business experience in customer servicve industry

Office administration

Documentation and reporting

Operations Oversight

Financial Oversight

Expense Reporting

Budgeting

Scheduling

Staff Management

Administrator, 05/2017 to 02/2019

BeeHive Of Smyrna Memory Care Home – Louisville, KY Managed agendas and calendars, boosting productivity and improving organizational initiatives. Interpreted management directives to define and document administrative staff processes. Assessed personnel performance and implemented incentives and team-building events to boost morale. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies. Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

Established and updated work schedules to account for changing staff levels and expected workloads. Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.

Supervisor/Tour Guide, 05/2015 to 05/2016

Louisville Mega Cavern – Louisville, KY

Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours. Developed tour programming to enhance guest experiences. Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.

Built personal relationships with guests to promote positive experiences. Answered questions, pointed out important features, and offered further details about special exhibits to Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

educate visitors.

Trained apprentice guides to educate on information to present to tourists and travelers. Director of After School Care, 03/2013 to 04/2015

St. Martha Catholic School – Louisville, KY

Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency. Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.

Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.

Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.

Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.

Conferred and resolved education-related issues and problems with students, parents and school officials.

Planned and implemented staff development and in-service training programs to enhance knowledge and skills.

High School Diploma: 05/1986

Presentation Academy - Louisville, KY

Eൽඎർൺඍ ඈඇ

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