Platoon Leader Executive Assistant
Resume:
Diamond Boyd
*************@*****.***
OBJECTIVE
To bring her strong sense of dedication, motivation and responsibility to your company. Eager to learn and implement new skills, technologies and to utilize her strong leadership qualities for the betterment of the organization.
EXPERIENCE
Wolterz Kluwer
To deliver prompt and professional service to customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs. Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers. Manage customers and customer escalations and work across Customer Service function to complete or resolve customer requests. Develop and maintain positive working relationships with customers and other key partners. Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Alorica
Customer service representative
A consultant to the customer, empathizing with their situation,encouraging and educating them, and offering assistance. Resolving customer questions, complaints and collections inquiries in a professional, helpful manner
Connecting with existing and potential customers and aims to resolve inquiries related to receivables management
Utilized computer system to verify and document customer requests
Chime Solutions
Manager
Responsible for the daily management of a team of employees to include motivation, rewards and recognition, coaching, counseling, problem solving, and time management.
Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve metrics while maintaining Quality.
Performed call monitoring and provided trending data to the site management team on a Day- to -Day bases.
Ensured that client and provider issues are dealt with in a timely manner.
Time and attendance management of all associates
Provided daily attendance and support
Provided performance coaching and implement strategies for career development
Created initiatives to increase motivation, excitement, and retention.
Performed quality evaluations to ensure quality metrics are met.
Resultscx
Coordinator
Supported multiple recruiters in scheduling complex interviews while providing an excellent candidate experience. Was an ambassador in the candidate experience. Initiated and oversaw the onboarding experience for new hires as well as operational requests such as reviewing, editing and posting job ads and other administrative tasks.
United States Army Reservist -S1 Officer, Present
Principal advisor to the battalion commander for all matters concerning human resource support for all assigned and attached personnel. Responsible for supervising all strength management/strength distribution actions Assignment as a platoon leader: responsible for training, readiness, health and welfare of 20 Soldiers and the accomplishment of wartime missions.
Area 4 Restaurant
Manager
As a manager my duty was to direct my team and guide the complete restaurant operation by leading with integrity and openness. I monitored the restaurant in its entirety, controlled reservations and seating and oversaw menu changes in addition to hiring, training and disciplining all staff. I monitored the service and performance of the team and while being able to anticipate guests’ needs to proactively and effectively ensure guests’ total satisfaction. As manager I also lead daily meetings while fostering an educational and positive work environment.
ReSearch Intership
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Study and shadow under Doctor Zina McGee admitting test studies to citizens in order to conduct an assignment of coping mechanisms among minorities and youth in high risk and low income areas.Provide clear documentation of all cases.
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The Student Center’s marketing assistant to help determine the effectiveness of the Student Center’s social media channels and website traffic.
Executive Assistant - Amazon)
Coordinated executive communications, including taking calls, responded to emails and interfacing with clients. Prepared internal and external corporate documents for team members and industry partners. Schedule meeting and appointments and manage travel itineraries. Arranged corporate events to take place outside of the office, such as golf tournaments, fund-raising events and staff appreciation events. Maintained and organized filing systems of paper and electronic documents. Upheld a strict level of confidentiality. Developed and sustained a level of professionalism among staff and clientele.
EDUCATION
Hampton University,Hampton, VA
Bachelors of Science Major in Criminal Justice ; Minor in Military History - December 2018
SKILLS
Microsoft Office, Excel, PowerPoint, Web-based Applications, IT Ticketing Systems, Zendesk, SQL..Net Framework 4.6.2, web api using .Net core 5.0, ASP.Net MVC, frontend development using Angular 11+, Aware of CI/CD pipelines using Azure, Writing Unit Tests using Mocking Frameworks, Working with SQL based databases (relational) or document databases (Non-Relational) (e.g Cosmos Db / Mongodb)Advanced proficiency in MS Excel required Advanced proficiency in Tableau required
Strong proficiency in SQL, Oracle, and OBIEE preferred, with a strong emphasis on dashboard creation, and Oracle HR Analytics module.
Advanced proficiency in MS Excel required
Advanced proficiency in Tableau required
Strong proficiency in SQL, Oracle, and OBIEE preferred, with a strong emphasis on dashboard creation, and Oracle HR Analytics module.
Strong business acumen and experience analyzing company data such as payroll, turnover, productivity.
Employ excellent communication skills, both written and verbal. * Detail-oriented and strong analytical thinker.
Organized and flexible to adapt quickly in a change-driven involvement
Self-starter with the ability to work well within ambiguity, while remaining organized
Adeptness at learning new tools and approaches
Demonstrated ability to multi-task and work on virtual teams
Strong team player with the ability to positively interact with people with opposing thoughts and ideas.
Strong customer service background including translation of requests into requirements and communication of technical information to a non-technical audience.
Knowledge of data privacy regulations and experience navigating how to effectively use data while protecting individuals’ privacy.
Responsibilities:
Pull, consolidate, reconcile, organize, track, maintain and refresh workforce dashboards and reports to be used by all levels of the organization using data from integrated and non-integrated data systems, and maintain an established publication schedule with aggressive timelines.
Assist with the development of strategic business cases by gathering information from dispersed systems and published communications
Extract, analyze, and maintain the integrity of data fields in Oracle HCM used for workforce reporting
Publish weekly, monthly and semi-annual reports * Provide operational administration, reporting, and hypothesis testing
Work with minimal supervision; ability to handle multiple, critical assignments concurrently if required
Draw connection to the big picture and/or underlying business objective for each data request
Communicate effectively with clients internal and external to HR – exemplifying a customer-obsessed attitude
Develop a trusted advisor relationship with team and customers through clear and concise communication, high quality of work, timely execution of projects
Proactively identify deliverables to meet established deadlines and to manage expectations
Ensure customer satisfaction through addressing the underlying ask, accuracy of information presented, quality delivered, and timeliness of completion
Utilize advanced business intelligence and reporting tools (e.g. Oracle Business Intelligence Analytics (OBIA), Tableau, Power BI, Survey Monkey) to develop/interpret/translate findings into business strategy and results.
Perform other duties as assigned within established deadlines and guidelines.
Comments/Special Instructions
Contact this candidate