Front Desk Customer Service

Terrance Edwards

***** * **** ***, **** *** Denver Colorado 80239 - 720-***-****

*************@***.***

Professional Summary

Successful service manager with many years of experience in customer service. Managed several employees to administer the service responsibilities for the association. Proficiently managed the high volume of the hotel industry as a night auditor, accomplishing the front desk and guest-service functions. Expertise in clear communication and strong leadership with a history of success.

Skills

Marriott Fosse Computer System Marriott MARSHA Computer System

Microsoft Office (Word, Excel, Access) NiteVision

Computer Programming Outlook

PowerPoint Staff Training

SharePoint Customer Relations

Training Time Management

Experience

Medical Group Management Association – December 1999 to May 2020

Customer Service Manager. Managing a call center of experienced service center representatives with responsibilities for maintain a broad knowledge base of information on the association’s products, services, and activities. Taking a lead role in problem solving and resolution.

Residence Inn by Marriott Denver – March 2016 to March 2017

Hotel Night Auditor / Front Desk (part time) – This job included breakfast setup, delivering room invoices as well as, responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with company standards for quality, cleanliness, guest satisfaction, and safety and security.

Courtyard by Marriott Downtown Denver – April 2009 to March 2012

Hotel Night Auditor / Front Desk (part time) - Responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with company standards for quality, cleanliness, guest satisfaction, and safety and security.

Education

Everest College

MSEC – Trainer Certificate Program -

This certificate program focuses on the principles of adult and interactive learning. Trainers are involved in the assessment, design, and evaluation, as well as in the delivery of training programs

Contact this candidate