Marquell Jones
**** ***** ******** ****** *******, IL 60623
312-***-**** ***********@*****.***
Customer Service Case Management Office Operations
Accomplished and resourceful operations manager with strong personnel and project management skills. Track record of successful relationship building, networks management, and financial reporting. Adept at resolving
contractual and complex billing issues. Skilled at developing relationships with clients and co-workers, providing required information and analyzing and resolving problems promptly and courteously.
Healthcare Eligibility
Insurance Selection
Administrative Task Management
Sales Proficiency
Office Procedures
Team Building
Account Management
Customer Service
Event Management
Staff Supervision
Mediation
Short-term Counseling
Professional Experience
Primo Center for Women and Children, Chicago IL, 07/2019 – present
Link homeless families with community based housing and service resources
Interviewed clients to determine the root cause of homelessness and provide necessary linkages to service
Provide therapeutic case management services in the areas of daily living needs.
Educated families surrounding the procurement, obtainment and maintenance of mainstream benefits.
Provide viable referrals and linkage relating to needs identified on the family/individual service plan.
Collect program-based intake paperwork requirements.
Complete paperwork and enter data into requirement data-based systems (HMIS, Client serve, etc.) in a timely manner.
Participate in programmatic meeting and clinical rounds.
Be familiar with Medicaid rules and regulations.
Investigated clients claim of homeless, including length of time, placements, and “couch” surfing to determine program eligibility
Completed detailed interviews with clients to develop individualized case plans
Provides professional case management services program to clients to improve client stability, self-sufficiency and personal growth and development.
LAWNDALE CHRISTIAN LEGAL CENTER, CHICAGO, IL 05/2018 – 08/2020
MAC House Case Manager
Maintained a case load of 15-20 young adults, age 18-24, involved in the criminal justice system
Recruit, enroll and provide program orientation and intake for each approved referral adult
Complete Social Assessment, Self-Sufficiency Matrix, and develop Individualized Service Plan with each individual indicating short and long-term goals and the steps needed to achieve those goals
Met with each member weekly (home, school or in the community) to provide one-on-one mentoring support, complete assessments, individualized service plans, make referrals to community services identified through assessment, and work with each person to ensure successful completion of set goals.
Collaborated and maintained regular communication with LCLC staff, attorneys and other program staff to foster a team-based intervention approach
Maintained timely case notes, attendance records, electronic records in all required systems, as well as maintaining hardcopy files
Participate in program evaluations, including participant surveys and reporting
Attend community meetings to build relationships with community service providers and union leaders
Attended and completed Peace Circle Training
Attended Group therapy session with Clients.
SRHAC, Chicago, IL 02/2017- 08/2020 Case Manager/On-Call Residential Aide
Link homeless families with community based housing and service resources
Develops individualized case plans
Provides professional case management services program to clients to improve client stability, self-sufficiency and personal growth and development.
MYSI CORPORATION, Chicago, IL 04/2017 - 12/2018 Residential Aide Lead
The Team Lead focus is providing guidance and support to the RA’s and the youth through skill building towards independence in accordance with their Individual Treatment Plan
To do staff schedule/.Supervisions.
Professional Experience Continued
SINAI HOSPITAL/SINAI COMMUNITY INSTITUTE, Chicago, IL 09/2013 – 05/2016
IPC Case Manager
Interview (face to face, phone, telecommunications) potential enrollees for a comprehensive assessment for determining eligibility for services
Reconcile outstanding pending case requirements and requests for additional information with clients.
Educated clients of eligibility and program specifications.
Efficiently manage the submission of individual insurance applications to appropriate qualified healthcare plans or public insurance plans.
Maintain licensure from Illinois Department of Insurance and certification from U.S. Health and Human Services and state of Illinois.
Adhere to HIPAA standards and confidentiality of protected health information.
HEAVY DIVA PRODUCTIONS., Chicago, IL 08/2003 – Present
Office Support Productions (Seasonal)
Provide outstanding customer service, arranging guest arrival and transportation services, setting up equipment, and managing event details.
Manage day-to-day company support operations during peak seasons.
Perform all administrative tasks for company chief executive officer, including preparing memos, reports, and documents and managing incoming mail.
JEWISH CHILD & FAMILY SERVICES, Chicago, IL 06/2008 – 12/2013
Childcare Worker Supervisor
Provided proper care, mediation, and short-term crisis counseling for Illinois Department of Children and Family Services wards with wide range of behavioral and emotional needs.
Implemented and coordinated educational plans and assessments and documented behaviors.
Coordinated events for wards, including all outings and school meetings. Administered to daily living needs, promoting and nurturing positive environment.
IKEA, Bolingbrook, IL 07/2005 – 04/2007
Customer Service/Sales Associate
Drove sales by identifying customer needs and providing assistance and information directing them to appropriate products.
Cultivated excellent customer relationships by providing prompt and courteous responses to questions and concerns. Helped customers locate products.
Maintained knowledge of merchandise descriptions, uses and advantages, and locations. Demonstrated merchandise as needed.
MEIJER, Bolingbrook, IL 08/2003 – 07/2005
Customer Service Representative
Education & Skills
Coursework, Argosy University (online), Orange, CA
Graduate, Westinghouse Career Academy, Chicago, IL