Customer Service Representative

**** ***** **, **********, ** ***** 336-***-**** ***********@*****.***

Tina C. Graham

Objective

To obtain a position and will allow me to leverage my extensive customer service skills.

Experience

2007-Present

Lincoln Financial

Greensboro NC 27401

Customer Service Processor II

Processes Life and Customer Solutions incoming payments such as List Bill, EFT, and Direct Bill in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards.

Post electronic payments and updates banking information to life insurance policies.

Review and analyze error reports for accuracy and to identify trends.

Manages work independently and carries out duties in compliance with all state and federal regulations and guidelines.

Complete any necessary research to resolve customer’s complaints and/or concerns in a timely manner.

Works well within a team and provides suggestion for process improvements.

2007-2009

American Express

Greensboro, NC

Customer Service Representative

Assisted with complaints, errors, account questions and billing inquiries.

Resolved billing inquiries for card members.

Maintained financial accounts by processing customer adjustments.

Prepared product and service reports by analyzing customer information

Experienced with expediting payments

2005-2007

LabCorp

Burlington, NC

Specimen Accessioner

Prepared laboratory specimens for lab technicians

Prepared data for distribution to lab technicians

2000-2005

Lebauer HealthCare

Greensboro, NC

Clinic Registrar

Managed office operations and administrative support for the physicians

Maintained the inventory supply and prepared invoices with accuracy

Prepared correspondence related to patient care and insurance referrals

Education

Diploma

James B. Dudley High School

Greensboro, NC

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