Customer Service Deli Associate

Wendy Yates

******@*****.***

Calhoun, Tennessee • 423-***-****

Summary

Profile

Highly efficient, results-oriented, and meticulous professional looking to leverage over 15 years of experience in people focused industry. Expertise in quality assurance, inventory control, warehouse management, and shipment procedures. Expertise in problem solving, processing, packaging, and handling of merchandise. Strong interpersonal skills with demonstrated ability to resolve problems, coordinate with management to optimise safety and quality of services, and delivery high standard of customer service.

Areas of Expertise

•Inventory Control

•Problem Solving

•Shipment Procedures

•Quality Assurance

•Administrative Support

•Safety Procedures

•Customer Service

•Processing and Packaging

•Warehouse Management

Career Experience

Inventory Control Quality Assurance Associate,

Amazon.com CHA2 Fulfilment Center, Charleston, TN 2011 – Present

Oversee count of merchandise, assess damaged goods in accordance to warehouse deal standards, accurate count of inventory and ensure its alignment with applied discounts. Spearhead quality assurance procedures are adhered to, place products in designated areas, handle warehouse equipment, and maintain management system for workplace efficiency. Liaise with management, communicate to management in Inventory Control and Quality Assurance (ICQA) regarding opportunities to improve quality, and assist vendor returns process assistant in dispensing items for return shipment to appropriate vendors. Evaluate product quality, resolve any quality related issues, document finding, and maintain database. Coach and mentor team on safety precautions and measures for best practice

●Selected and served on Associate Safety and Activities Committee.

●Collaborated with safety and management on better bin quality by following work processes and maintaining defects per million opportunities (DPMO) of under six thousand over eight-week period.

●Licensed in Double Walkie PIT.

●Served as Ambassador and trained new hires and associates who transferred from other departments.

Outbound Associate, Amazon.com CHA2 Fulfilment Center, Charleston, TN 8/2011 – 3/2012

Recollected merchandise, conducted quality checks, escalated any quality concerns to management, and recorded issues onto systems. Picked and packed customer orders, gift wrapped orders, arranged and prepared orders for shipment. Ensured compliance to warehouse and strict safety guidelines, stayed abreast of merchandise ranges, responded to questions, and delivered quality customer service in accordance to company brand image and processes.

●Met quality and productivity goals to ensure customers’ orders were processed by given deadlines.

Additional Experience

Deli Associate,

Food Lion, Cleveland, TN

Education

Bachelor of Science in Business, 2017

Bryan College, Dayton, TN

Associate of Applied Science, 2010

Cleveland State Community College, Cleveland, TN

Certifications

Supervisory Management, 2005

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