Customer Service House Manager

Gabriel Dieguez

**** ** ** *** *********: 305-***-****

Miami, FL. 33135 *******.*******@*****.***

Objective

To join a leading firm where my abilities and experiences can be challenged and expanded in professional growth. Qualifications

Over Thirty years of exceptional Managerial, Customer Service, Translations, and Professional field experience. Experience

2019 - Present Ronald McDonalds Charities Miami, Florida

(Assistant House Manager)

• Day to Day operation of the Charity House and office

• End of day reports

• Maintain a safe and inclusive environment for all families

• Safely handle food following COVID-19 Protocols

• Daily disinfecting of all high touch surfaces

• Coordinate schedules and pending jobs with all employees and security guards

• Daily House inspections

• Plan and participate in charity events and other activities 2017-Present Department of Homeland Security FEMA Reservist Miami, Florida

(DSA (Disaster Survivor Assistance Program)

• Responsible for providing services to disaster survivors, accurate data input, and protection of Personal Identifiable Information

• Effective leadership communications with a diverse work team and disaster survivors

• Provide timely presence in disaster areas and collect information that supports leaders and operational decision making

• Provide Multi-Lingual survivors with referrals to community partners and identify-inclusive information needs

2007 – 2020 D.E.C. Miami, Florida

Hospitality

• Responsible for the ongoing operation of vacation rentals

• Property owner

• Handle all administrative aspects of the business

• Generate new customers

• Manage Webpages

• Coordinate with employees

• Interact with every customer in different languages

• indoor/outdoor maintenance remote and local of all properties 2002 – 2013 AT&T Miami, Florida

Bilingual Customer Service / Technical Support / Sales

• Responsible for assisting customers with translations services, technical support, and billing issues

• High volume Bilingual Retail and Call Center Sales

• Assist dissatisfied customers to avoid churn

• Continually score 100% according to company protocols

• Maintain strong knowledge of wireless Communication

• Program and troubleshoot wireless communication equipment. 1995 – 2002 H. Marketing Inc. Sunrise, Florida

Operations Manager

• Responsible for Bilingual Office Operation, Increasing employee and company productivity.

• Successfully developed and implemented strategic marketing and promotional plans.

• Increased efficiency and profits over 50%.

• Reported directly to the President and CEO.

• Office maintenance and upkeep including trouble shooting of computers, supplies distribution, and proper office appearance

Education

2014 University of Phoenix Miami, Florida

• Bachelor of Science in Business Administration

2012 Miami-Dade and Broward College

• Associates in Business Administration

2003 New Horizons Computer Learning Centers Miami, Florida

• Microsoft Systems Administrator

Subjects/Courses Successfully studied and completed:

• A+ Certification – Core Hardware

• A+ Certification – Operating Systems

• Network + Certification

• Microsoft Windows 2000 Network and Operating Systems Essentials

• Implementing Microsoft Windows 2000 Professional and Sever. Skills

Bilingual-English / Spanish

Microsoft Office proficient

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