Customer Service Case Manager

Esther Taylor

Cell: 619-***-****

Spring Valley CA

Email: ***********@*****.***

SUMMARY

Social worker with over 15 years of experience working with children ages 0-18 years, as a case manager. This involved children in the Child Protective and Foster Care Systems, who were Abused, Abandoned, or Neglected by their parents, as well as children with disabilities such as, Autism, Epilepsy, Mental challenges, Down syndrome and Cerebral palsy.

OBJECTIVE

To continue to effectively utilize acquired skills in quality case management, and service delivery to clients through patient education in order to provide empowerment and self sufficiency.

SKILLS & TRAINING

Case Management Skills

Strong organization skills, attention to detail, time management and motivation to meeting deadlines and achieve patient goals.

Adaptability and knowledgeable of case management procedures

Knowledge of community resources, health and social services with in San Diego county, and skills in establishing working relationships with community partners.

Strong Customer service skills which include ability to work well in both team and independent based environments

Strong interpersonal and customer service skills. Sensitivity to people’s needs

Ability to work well with clients and their families from diverse social, cultural and economic groups.

Good written and verbal communication skills.

Calmness in difficult and chaotic circumstances

Focused

Strong basic computer literacy skills and ability to comply with department needs and expectations (electronic records, documentation and reports on patients, follow up on appointments and recommendations etc)

oMicrosoft Word. Excel, PowerPoint

EDUCATION

Masters Degree in Social Work, Concentration in Children, Youth and Families, San Diego State University, San Diego, CA

Bachelor of Science Degree in Sociology and Anthropology, United States International University Africa campus - Nairobi, Kenya

EXPERIENCE

San Diego Regional Center, San Diego, CA

· Case Manager 2003 - 2018

Acted as advocate and provider of overall service coordination to assigned consumers

Provided Crisis intervention skills

Participated in assessment of developmental disabilities consumers’ needs:

Acted as team leader and facilitator of the development, implementation and coordination of the Individualized Family Service Plan (IFSP)

Assisted in locating and securing services and support for the consumers

Provided counseling and training to persons served, their families, providers and others

Evaluated and monitored the quality and effectiveness of services provided

Offered excellent communication and customer service skills.

San Diego County Health and Human Services, San Diego CA 1991 - 2003

·Child Protective Services Social Worker

Provided case management to families whose children were removed from them and placed in foster care.

Provided monthly visits to children who were placed in foster care or were in the process of reunification with their parents

Hillcrest Receiving Home: 1986 - 1991

·Child Care Worker

Provided care for children 0-18years who had been removed from the care of their parents due to abuse, abandonment and neglect

Supervised and took care of the daily needs of the children for food, grooming, hygiene and transportation to hospital for medical care

OTHER EXPERIENCE

Samaritan's Hand

Volunteer as a social worker 2007 - present

Assisting in human needs; food, clothing, housing, health care and education of underserved and underprivileged communities in Uganda

Providing children the opportunity to better their lives, communities and country

References available upon request

Contact this candidate