ALISON PAEZ

**** *** ****** **.

ROCKVILLE, MD **853

703-***-****

adqoni@r.postjobfree.com

ALISON N. PAEZ

Seeking a position to utilize my strong customer service, communication, and organizational skills to accomplish team and company objectives. My proven leadership experience and ability to multitask in a demanding, fast-paced environment makes me an ideal candidate to lead in a customer service based management position. SUMMARY OF QUALIFICATIONS

● Successful in creating and implementing strategic changes within organizations to improve processes

● Experienced in prioritizing project tasks in order to exceed customers expectations

● Ability to cater to the needs and interests of a client or subject matter

● Experienced in managing a large number of employees.

● Experienced in handling a number of customer accounts, accounts receivable /payable

● Effectively manage constant communication demands of customers and team members

● Ability to direct and influence peers through mentoring and leadership

● Strong attention to detail

● Excellent written and verbal communications

● Superior organizational and prioritizing skills

● Ability to grasp new concepts quickly and efficiently

● Excellent customer service skills

TECHNICAL PROFICIENCIES

● Software: Microsoft Office, Excel, Aloha, word google docs, sheets, quickbooks.

● Strong Ability to learn proprietary software systems WORK EXPERIENCE

Store Manager

Jos. A. Bank, Rockville,MD.

October 2016 - March 2019

● Executing excellent customer service on a daily basis

● Opening and closing store

● Running daily reports

● Managing schedules and breaks for employees

● Coordinating store meetings

● Bank deposits/ manage cash register

● answer a multi-line phone

● Inventory

● Corporate conference calls

● Transporting merchandise

Server

Redstone American Grill, National Harbor, MD.

May 2014- October 2016

● Executing excellent customer service on a daily basis

● Assisting guest with menu choices in an informative and helpful manner

● Accurately record orders

● Appropriately suggest additional items to increase restaurant sales

● Effectively communicate with kitchen staff regarding customer allergies dietary needs and other special requests

● Regularly check on customers to ensure satisfaction

● Answer customer inquiries and resolve issues promptly

● Train new servers and floor staff on customer service expectations, safety procedures and rules and regulations

● Manage closing duties and reconciliation of cash/credit payments at close of business CEO/ Manager

Global solutions of Virginia, Fairfax, VA.

February 2005 – June 2015

● Managed / supervised all cleaning and maintenance staff

● Performed daily inspection of staff work

● Trained all new employees

● Prepared employee work schedules

● Conducted on site estimates for potential clients, commercial and residential

● Managed all commercial and residential contracts and scheduled all clients services

● Conducted client visits to answer questions or concerns customer may have and resolved any issues promptly to ensure customer satisfaction

● managed accounts payable/receivable and processed payroll

● Effectively marketed the company through strategic, targeted advertising Dental Front Desk Manager

Dr. Brittos Pediatric Dentist, Centreville, VA.

June 2006- June 2007

● Answered multi-line phones

● Booking multiple dental appointments

● Booking IV sedation appointments

● Assisting Dentist during IV sedation

● Working as dental assistant when needed

● Verifying insurance,sending claims,

● Filing EOBs and patient files

● Paying bills for Dentist both for office and personal

● Sufficient in Dentrix software

Administrative assistant/ Front office

L’Image salon and spa, Fairfax, VA.

June 2002- July 2005

● Answer a multi-line phone

● Assist customer with making appointments

● Schedule all stylists appointments weeks in advance

● Collect payments from customers

● Reconcile cash drawer and update sales reports at close of business Lerner New york ( NY & CO.) Mclean, VA.

Sales associate

JUNE 2001-JUNE 2002

● Welcomed every customer to the store and offered help as needed

● Provided excellent customer service by answering questions regarding different clothing options, sales, rewards and credit card options, anticipating customer needs, and acknowledging their concerns

● Answered a multi-line phone

● assisted customers in fitting rooms, including bringing clothing in different sizes and offering outfit suggestions

● managed the cash register including customer returns

● Created seasonal clothing displays,including dressing and arranging mannequins

● Cleaned and maintained lobby and common areas and restocking supplies as needed EDUCATION AND PROFESSIONAL CERTIFICATIONS

CPR & First aid certification - 2020

Certification for servsafe for the State of Maryland June 2014

Hidden Lake academy Dahlonega,GA

1997-2001

#1 in customer service award - Tysons corner

December 2001

Contact this candidate