Customer Service Manager Branch

SUMMARY OF QUALIFICATIONS:

Project Manager with over 13 years of experience in project management, and over 15 years of experience as a skilled administrator. Proficient in methodologies and practices applicable to management; excellent leader in the coordination of tasks from numerous internal divisions, and external agencies.

Education

Strayer University 2018

B.S. – Business Administration Takoma Park, MD

WORK EXPERIENCE:

Radnet Radiology 10/2005 – Present

Project Manager/ RO Coordinator

Responsible for performing project management and project administration duties including Managing, monitoring, tracking and expediting the progress

Balancing of cash flow for all project sites within the Maryland area

Provided management with short-range and long-range recommendations that extend from management analysis studies, with emphasis on the anticipated value of planned changes

Processing incoming payments for various insurance company and researching payment for clients

Aided with the management team within the department

Provided management monthly reports tracking scope, budget, milestones, schedule, and status.

Creating spread sheets for incoming data processing of payments

Performed a wide variety of administrative, technical, and analytical assignments pertaining to program and functional related activities during all phases of planning, programming, and budgeting process

Problem resolve management

Coordination of office functions

Account Receivable Representative

Responsible for the providing financial and administrative services to ensure efficient, timely and accurate billing and payment of accounts for the local branch of a national diagnostic network.

Responsible for the documentation and billing of radiology claims, both electronically and manually through customized insurances systems

Monitors the processing and follow-up of a monthly portfolio of claims from various clients.

Manages the appeal process of claims for missed and incorrect procedure codes.

Conducts daily review of past due accounts

Verifies secondary claims filing with explanations of benefit from primary insurance

Conducted training of all new hires for both the Account Receivable and Customer service departments.

Check –N-Go 04/2000 -10/2005

Branch Manager:

Responsible for the general operations of a local branch of a recognized financial services firm providing cash relief to clients.

Provided superior customer service to clients through the availability of various customer services-oriented processes and initiatives.

Processed customer loan applications, and responded to customer inquiries regarding loan and product offerings,

Ensured compliance to established policies and procedures,

Supervised a staff of 7 financial agents in the process of ensuring the daily upkeep of store premises including the daily opening and closing of the store facilities

Conducted roadside marketing where necessary.

Monitored the day-to-day operation of the local branch

Conducted reviews and loan qualification process for customers

Provided timely audits of customer accounts

Supervised branch staff and delegated tasks to employees

Responsible for the training of all managers and new hires

Organized special events and holiday programs for office staff

Management projects

Rent A Center 1997-2000

Assistance Manager Branch:

Responsible for the operations and general supervision of a staff 8 customer service representatives in the delivery and account maintenance of a rental merchandize.

Supervised daily workflow of general staff

Audited incoming merchandise for sales.

Worked closely with store manager in maintaining products management.

Ensured the delivery of excellent customer service by all employees to clients.

Managed payroll, and approved weekly staff schedule.

Recorded and maintained accurate record of all customer data using MS Excel and Word applications.

Other Skills

Strong communicator and listener with strong attention to detail. Accomplished team player with ability to work in a diverse work environment; excellent organizational and Professional qualities; Adapts quickly to change.

Automated Skills Proficient in the application of various software applications including Microsoft Office - Word, Excel, Power Point and Publisher.

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