Customer Service Front Desk

SABRINA GONZALEZ

** ********* ****** ***.*** Brooklyn, NY 11206 347-***-**** **************@*****.***

Professional Summary

Sharp, dedicated administrative professional with a willingness to learn, and grow. Exceptional organizational, communication, analytical, and problem-solving skills with the capacity to work effectively with people at all levels of an organization. Proven leadership skills; able to make sound decisions and accept increasing levels of responsibility. Reputation for displaying professionalism, and high levels of integrity.

Taking Initiative/ Resolving Complaints / Team Oriented / Thriving on Pressure / Time Management

Problem Solving / Customer Service & Relations /

Computer Operations

Skills: Proficient in Microsoft Office Suite, customer service skills, and social networking, Twitter, Facebook etc.

PROFESSIONAL EXPERIENCE

Verizon

Customer service sales rep.

December 2019- March 2020

1.Door to door sales manager assisting customers with cable and internet

2.Helped customers with the most affordable packages

3.Trained new employees on the field

4.helped Manage each team with assignments

5.Put customer needs first

NYC Election worker

Seasonal 2019-2020

●Handicap assistant

●Guide people with disabilities to the right direction

●In charge of the signs around the school showing the direction on where to go

●And monitoring who comes in and out

Metro PCS

Customer Service Sales Rep. June 2018- July 2018

Assisted customers as they came into the store with any inquiries about their phone,

From helping them to pay the bill for their account, to setting up a new account. As well

As assisting them if something was wrong with their phone, or if they just had a simple

Question.

Party Toys

Sales/Cashier

Assisting customers in finding merchandise, stocking shelves and taking inventory,

As well as covering the cash register when needed.

Traveling Fair May 2015- May 2015

Cashier/Concession Stand Attendant

●Took the customers various orders as they came up to the stand.

●Filled the customer’s orders, as well as taking the money for the order.

●Managed the register as the customers came in for orders to ensure proper change was given.

●Refilled the popcorn machine, as well as the cotton candy machine, and kept all areas clean.

●Kept inventory of the register and all supplies at the end of the day.

El Eden Church Mar 2013- May 2015

Volunteer

●Assisted with setting up equipment for various events, such as concerts.

●Worked as a cashier for the youth Flea Market.

●Assisted in getting customers for the youth Car Wash.

●Helped out with any needs of the church

Family Dollar (December 2020-January 20,2021)

●Restock inventory

●Cashier

●Cleanup

●Unbox items and put it away

●Assist customers

All star management

October 2020 -December 10, 2021

Front Desk Receptionist

●Check in claimants for appointments

●Chaperone assistant for doctors

●Make claimants charts

Buisness owner of Miabellas Shop

December 2021-Present

•Make custom orders

•Deliver nearby orders

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EDUCATION

Attended: Williamsburg Charter High School

Received GED 2019

Enrolled in plaza college 2019

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