Chief Information Officer / Chief Technology Officer
Global Technology Innovation Complex Enterprise-wide Program Development Business-Aligned Agile Delivery
Versatile technology executive with expertise across multiple industries, including financial and banking services, manufacturing, technology organizations, consulting, and shared service centers, as well as diverse global experience working with Fortune 100 companies, startup technology ventures, and a non-profit organization.
Hands-on leader, developing comprehensive solutions to maximize productivity and growth, including enterprise applications, infrastructure, business intelligence, and data analytics, as well as data, network, information, and application security. Successfully manages and mentors culturally diverse high-performing teams supporting clients across the globe.
Innovative thinker applying business and finance expertise to envision and implement large-scale technology-based programs that drive transformational revenue growth. Known for rapidly identifying products and customizing solutions to achieve business and strategic goals.
Strategic relationship builder fostering a culture of innovation, communication, collaboration, and accountability between an IT organization and business partners. Forges essential relationships to negotiate with governments, investors, vendors, customers, and across the organization to negotiate and gain consensus.
Highlighted Career Achievements:
Enterprise Strategy: Developed an integrated Enterprise IT strategy with 750+ IT-enabled processes, maximizing efficiency by over 30% and reducing costs by $350M after moving shared service center to India.
Technology Partnership Innovation: Generated $1.8M in revenue at roofontop.com by developing an innovative real estate portal in India that delivered groundbreaking profit-sharing partnering opportunities for 500 real-estate agents.
Quality & Productivity Improvement: Re-engineered production at Global Vantedge using Six Sigma Quality processes and partnering with global offices to make programmatic changes and introduce new technology, improving call center performance by 30%.
Program Management: Implemented systems and provided technical-operational expertise as CIO at GE to support 450+ new FTEs per month, and a total of 1,150+ processes and millions of transactions during rapid ramp-up.
Areas of Expertise:
IT Strategy & Execution • Enterprise IT Systems • Data Analytics • Global Program / Project Management • Quality & Productivity Improvement • Profit & Loss (P&L) Optimization • Outsourcing Strategy • Team Leadership • Infrastructure Management • IT-Enabled Shared Service Implementation • Design and enforces enterprise standards and policies • Technology Innovation • Vendor Contract Negotiations • Data / System and Enterprise Security
DDKSSM Bethesda MD
Advisor / Chief of Operations January 2019 - Present
DDKSSM (USA) worked with Foundation in India to raise awareness for the educational foundation $2.5M in Funding
Led team that managed the strategic direction, development plans, and brand marketing for a family foundation that educated 70 underprivileged students in Haldwani, India. Consult on technology curriculum and the setup of the overall technology infrastructure. Recruited top academic talent, lobbied interest groups, and enhanced fundraising.
Scaled educational institution from 20 students to over 200 students and increased funding from $50K to $2.5M by creating global awareness and raising funds and affiliations with government entities and individual contributors.
Roofontop.com Gurgaon, India
Chief Technology Officer October 2012 - December 2018
Startup catering to B2B & B2C Provided one-stop e-portal to find and share vital real estate information $4.8M
Developed technology-based venture to automate real estate market across India by using a state-of-the-art cyber security enforced portal and sophisticated algorithms. Worked with multiple clients and stakeholders. Provided easy navigation for sellers, buyers, and renters to make wise, informed decisions. Installed critical 24 x 7 support for internal and external customers. Formed core teams in only 6 months.
Onboarded 500 Partner Agents before launch by demonstrating platform’s commercial value and potential for profit-sharing.
Pioneered a portal-based real estate model that featured 250K+ legitimate listings, achieving 1.5M hits in first 3 months. Acquired by a well-established competitor for 6 times company’s annual revenue.
Boston Analytics Gurgaon, India
CIO / CTO July 2009 - September 2012
Provided management consulting and analytics services and tools to corporations around the world $5.5M
Offered companies predictive analytics services to make data-driven decisions on increasing sales, maximizing operational output, and reducing manufacturing costs. Recruited and onboarded 55 Technology Department employees in 7 months. Established and managed $1.7M+ IT budget.
Developed a fully interactive human-driven machine-assisted analytics platform in just 11 months. Platform solved customers’ business issues such as increasing sales, hiring, and production efficiencies and determining best M&A targets.
Achieved $5.5M in revenue by providing solutions to over 50 customers, including over 20 “proof-of-concept” pilots that led to full-scale implementation.
ACME Group Gurgaon, India
Group Chief Information Officer September 2007 - June 2009
Provided cold chain, green technology, and telecom towers to companies in India, Asia, Europe, and Middle East $22M
Led the IT function with $3M budget and recruited 12-person IT team and key outsourcing vendors in 4 months. Conceived and implemented technology roadmaps for a multi-disciplined conglomerate with businesses in multiple segments (passive infrastructure solutions to telecom, cold chain solutions, energy solutions, and water treatment solutions).
Improved operational efficiency in manufacturing, R&D, sales, and supply chain by 22% after leading the migration of the SAP ERP to the latest version and implementing a new strategy for network, application, and data management.
Saved 25% in vendor fees by selecting the ERP implementation vendor and negotiating the SLA-driven contract to customize the platform.
Global Vantedge Gurgaon, India
Chief Information Officer August 2001 - August 2007
Provided offshore collections services to U.S. organizations $25M
Built IT department from scratch with a budget of $2.5M. Recruited a 25-person team in 4 months. Headed IT-enabled shared service center and decentralized IT departments. Led Six Sigma Quality projects affecting over 350 processes to reduce costs and increase efficiencies.
Implemented latest infrastructure, security, network, data, and applications for multi-site back-office operations on time and within budget.
Identified, enhanced, and implemented a 1st Party Collections System that cost half as much as other systems in a record 3 months. Led to 30% higher productivity.
Conceptualized technical architecture, integrated, validated, tested, and rolled out pilot for 3rd party collections system on time (11 months).
Reduced annual international telecommunications provider costs by 35% after implementing higher levels of voice compression to reduce data redundancy and ease bandwidth requirements.
Lowered annual maintenance costs (AMCs) by 20% after renegotiating contracts with support vendors.
Developed, implemented, and tested disaster recovery (DR) and business continuity plans (BCP) to ensure critical service continuity according to SLAs.
Migrated Oracle ERP to SAP and phased out redundancies within 10 months during merger with Aegis (a multibillion-dollar business outsourcing and back-office support solutions organization). Improved functionality and efficiency.
Microland.net Bangalore, India
President – Networking Business May 1999 - July 2001
Provided IT infrastructure management in Asia Pacific and U.S. $28M
Hired to lead 450+ global team to deliver best-in-class technology infrastructure management services. Led business and technology initiatives in WAN design, SQL and Oracle databases, Domino, and Exchange servers. Negotiated timeline and pricing with customers. Oversaw P&L for the business and managed $3.5M IT budget.
Increased profitability by $25% to $28M and reduced operational expenses by 40% in less than 2 years by transitioning to a “centralized remote management” model that doubled the work undertaken remotely. Led to adding 35 additional clients over 1.5 years.
GE Capital International Services Gurgaon, India
Chief Information Officer September 1995 - April 1999
Supported GE organizations and external clients $350M revenue
IT leader for GE’s offshore IT-enabled shared service center with $14M technology budget. Established an organizational structure, recruited and trained 175 people, and set up IT systems to support the outsourcing of GE’s back-office and call center. Developed, integrated, and implemented all information systems for US and European customers. Designed and annually tested DR and BCP plans.
Implemented systems and provided technical /operations expertise to support 1,150+ processes and millions of transactions during rapid ramp-up of over 450 new full-time employees per month.
Introduced and implemented new technologies to India’s first IT-enabled call center. Installed first predictive dialer and FileNet imaging system, and set up a framework for data / system security and decision support systems, increasing efficiency 30%, thereby reducing costs $350M.
Supervised a cross-functional team for process re-engineering using Six Sigma methodologies. Reduced processing time, improved accuracy, and saved $3.6M / annually in labor hours.
Recovered $3M / year by renegotiating contracting rate and licensing agreements with several Indian and global vendors working with GE Corporation.
Implemented enterprise-wide Oracle ERP within 5 months, meeting all operations delivery specifications.
Education: Master’s degree, Computer Science, Johns Hopkins University, MD
Bachelor’s degree, Computer Science, University of Maryland, MD
Certifications: Project Management Professional Certification, PMI
Advanced Image Processing Techniques - Rochester Institute of Technology
Achieved several technical certifications in database technologies, networking, security, and Infrastructure management from CISCO, Microsoft, Oracle, Sybase, and SQL Server
Languages: English & Hindi (fluent) French (basic)
Affiliations: Institute for Electrical and Electronics Engineers
Association for Information and Image Management
National Information and Records Management Association
Delivering business transformation through digital innovation