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Bar Staff Customer Service

Location:
Las Vegas, NV
Salary:
Open
Posted:
March 29, 2022

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Resume:

Djoannah Bailey

Hospitality Bartender-Server-Cocktail Waitress

Las Vegas, NV 89178

adqmp2@r.postjobfree.com

+1-702-***-****

Responsible Bartender/Server skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Hands- on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks. Seasoned Bartender with 11 years of service at high-end sports bar. Provides full food and cocktail service for large groups and sporting events. Ready to support operations during high-demand events.

Authorized to work in the US for any employer

Work Experience

Cocktail Waitress

Virgin's Hotel & Casino - Las Vegas, NV

January 2022 to Present

Provide the perfect service experience for every Guest Ensure the Guest feels important and welcome in the casino. Look for ways to consolidate service and increase turns. Verify guests are all at the legal age for casino floor. Ensure guests are properly served. Premium Bar/ Shift leader

ALLEGIANT STADIUM - Las Vegas, NV

June 2021 to December 2021

Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling daily tasks.

• Monitored daily checklists and side worksheets to keep other bar staff members on task.

• Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.

• Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.

• Supervised cleanliness of guest service areas before, during and after service.

• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

• Balanced daily registers and generated sales reports for management.

• Ordered inventory to meet expected demand with adequate stock.

• Collected and organized daily till totals and tips.

• Kept track of bar tabs and transferred open tabs to dining area for wait staff.

• Trained new bartenders on drink preparation and upselling techniques.

• Lowered liquor costs by training bar staff on precision pouring and waste reduction.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

• Implemented special events to boost customer numbers and profits.

• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Bartender/Server/Manager

IWC Insta Work Center - Las Vegas, NV

January 2020 to December 2021

Set Up Bar

Count liquor

Count drawer

Create drinks in a timely manner

Check verification of age for drinking

Break down bar/close

Serve guests with company menu

Ensure hot food is hot and cold food is cold

Ensure every guest is happy

Mark down servers check availability

Follow company policies and protocol

Server/Waiter

P.F. Chang's - Las Vegas, NV

June 2021 to November 2021

• Served food

• Took and memorized orders

• Processed transactions

• Cleared tables

• Checked on guests frequently

Head Bartender, Bartender Trainer

Applebees - Las Vegas, NV

January 2009 to November 2021

· Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

· Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

· Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

· Collected and organized daily till totals and tips.

· Designed and implemented new cocktails to drive customer interest and sales numbers.

· Introduced new seasonal and special events menu items to successfully increase monthly sales.

· Lowered liquor costs by training bar staff on precision pouring and waste reduction.

· Trained new bartenders on drink preparation and upselling techniques.

· Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.

· Boosted online ratings through targeted social media marketing campaigns.

· Processed above-average daily revenue and consistently met targets for special events and promotions. Daiquiri Bartender

Evening Call - Las Vegas, NV

January 2012 to April 2014

· Recommended food and drinks to patrons based on preference, pairings and special promotions.

· Balanced daily registers and generated sales reports for management.

· Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

· Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

· Poured wine, beer and cocktails for patrons.

· Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

· Monitored bar inventory and promptly restocked low items before depletion.

· Neatly sliced and pitted fruit or garnishing drinks.

· Arranged bottles and glasses behind bar to make attractive displays. Bartender /Server

Millers Ale House Bar and Grill - Las Vegas, NV

January 2010 to August 2013

· Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

· Operated POS terminals to input orders, split bills and calculate totals.

· Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

· Prepared salads, appetizers and garnishes to assist kitchen staff.

· Collaborated with host, bus person and cook to serve up food and beverage options.

· Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

· Provided exceptional service to high volume of daily customers.

· Promoted desserts, appetizers and specialty drinks to optimize sales.

· Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

· Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

· Explained menu options to guests, offered suggestions and took orders for food and beverages.

· Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

· Led team in carrying out day-to-day tasks with customer service program in mind.

· Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Servers Assistant /Hostess

Boa Steakhouse - Las Vegas, NV

November 2004 to December 2006

· Cleared dishes after courses for prompt table maintenance.

· Retrieved and transported dirty tableware to dishwashing area.

· Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on- duty supervisor.

· Prepared salads, appetizers and garnishes to assist kitchen staff.

· Verified adequate levels of supplies such as linens and trays and restocked low items.

· Provided exceptional service to high volume of daily customers.

· Assisted servers with monitoring tables for customer satisfaction, quality and additional service.

· Effectively multitasked within fast-paced environment.

· Applied proactive and resourceful nature to create pleasant guest experiences.

· Worked in close collaboration with team members to ensure customers received high-quality service.

· Managed inventory of dining room products, including condiments, linens and flatware.

· Greeted guests with friendliness and professionalism. Expeditor, Sushi Roku - Katana

Boa Steakhouse - Las Vegas, NV

February 2004 to November 2005

· Set up delivery of materials to arrive in time for production start date.

· Provided mentorship and guidance to new kitchen team members.

· Coordinated service for food runners and other kitchen staff.

· Adhered to corporate standards and policies in overseeing restaurant operations.

· Confirmed guest satisfaction by monitoring company time and quality standards for each meal.

· Illustrated knowledge of menu and service offerings to educate guests.

· Purchased goods to maintain stock and prepare for assembly of [Product or Service].

· Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.

Education

GED

Penn Foster Academy - Foster, PA

January 2003

Skills

• Beer, wine and soju cocktails

• Outstanding customer service

• Proficient in mixology

• Health codes compliance

• Suggestive selling

• Service-oriented mindset

• Organizational ability

• Outgoing personality

• Multilingual in tagalog, english and some spanish.

• Marketing and sales experience

• Wine and liquor expertise

• Balancing the cash register

• Cash and credit transactions

• Employee training

• Excellent judgment

• Food preparation

• Able to stand 10 hours or more if needed

• Maintaining a clean bar

• Basic accounting

• Elegant garnish station setup

• Courteous

• Extensive beer knowledge

• Food service

• Safe serving knowledge

• Anticipating guest needs

• Maintaining glassware stock

• Extensive spirits knowledge

• Alcohol ordering

• Guest Services

• Upselling

• Restaurant Experience

• Microsoft Office

• POS

• Host/Hostess

• Leadership

• Food Safety

• Kitchen Experience

• Catering

• Communication Skills

• Cash Handling

• Pricing

• Microsoft Word

• Shift Management

• Management

• Employee Orientation

• Banquet Experience

• Microsoft Powerpoint

Languages

• English - Expert

• Tagalog-filipino - Fluent

• Spanish - Beginner

Certifications and Licenses

Pour card union

July 2020 to Present

Finished union pour card

11+ years bartending

Food Handler Certification

Assessments

Food service: Customer situations — Proficient

November 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient

Bartending — Familiar

October 2021

Understanding, pouring, and mixing drink orders

Full results: Familiar

Attention to detail — Familiar

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Food safety — Highly Proficient

January 2022

Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient

Bartending — Familiar

October 2021

Understanding, pouring, and mixing drink orders

Full results: Familiar

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Completed

January 2022

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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