Retirement Pension/Benefits Specialist/Human Resources Administrator

Jhansi Mandali

Email: adqmnc@r.postjobfree.com

Mobile: 647-***-****

Professional Summary

Diligent Pension Administrator with comprehensive knowledge of pension plans. Dedicated in efficiently overseeing, managing and administering the pension plans in accordance with provincial and federal rules. Qualified customer service representative with over 2years of handful experience in a fast-paced customer service environment. Handling client escalations with faster resolutions. Also have got my hands in Human Resources related duties/responsibilities for over 7years.

Highlights:

Pension Benefits knowledge

MS Office proficiency

MS Powerpoint

MS Excel

MS Word

Management abilities

Time Management

Quick learner

Acted as SME(Go to person for the newly hired members in the team)

Ability to work individually or as team to achieve the assigned goals

Strong Client relations

Problem Solving ability

Ability to manage and track multiple accounts with efficiency

Data Entry

Work Experience:

Alight Solutions,

Toronto,ON

Position 1 – Payroll Executive

Duration – April 2020 till May 2021

Acted as point of contact for day-to-day employee questions and issues regarding payroll matters including timekeeping and paychecks.

Confirmed payments for federal and provincial tax setup, medical and various employee deductions, annuity contributions and retirement plan withholdings.

Confirm direct deposit information.

Review Timesheets and compute pay accordingly.

Performed calculations in overtime, vacation and sick hours to provide accurate data.

Position 2: Pension and Retirement Specialist

Duration – March 2019 till May 2021

Interpret pension programs to the members thereon enrolling them into pension plans.

Answered client queries over phone and online.

Supervised individual pension plans and communicated the same to client members.

Provided members with the available retirement pension plans based on their years of service.

Ensure that the retirees receive their pensions timely.

Monitored investments and ensured that such investments were made according to the pension plan that was selected by a particular client.

Followup with the respective internal departments in case of any delay with respect to the members pension.

Confirmed the payment of employee and member contributions.

Assisting at the time of Tax filing and answer any queries arising upon.

Amaravathi Development Corporation,India

Position: Data Entry Operator / Dispatch Clerk

Duration: 2017 - 2018

Drafting Letters as per the instruction of the Executive Director/General Manager.

Taking care of files in-hand transfers from Department to Department.

Maintaining confidentiality of the Auction Bids from the contractors for the on-going projects in the New Capital City.

Inventory Management.

Letters Dispatch work.

Type out requested letters on the Company letterhead and made sure it reaches to the appropriate department(s).

Maintain appropriate records.

Kal Informatics Pvt Ltd, India

Position: HR Executive

Duration: 2015 -2017

Collaborated with department managers to assess needs.

Design hiring and recruiting policies.

Directed job fairs to bring in local talent for Long Term and Contractual positions.

Implementing training programs for new and existing employees.

Develop succession plans and promotions for all staff.

Handled and Monitor employee claims including performance based and harassment incidents.

Resolved employment related disputes through proactive communication.

Handled employee terminations and administering disciplinary procedures.

Structure compensation and benefits according to market conditions and budget demands.

Scanning and storing in company data base the employee supporting documents.

Optimus Commodity Futures Pvt Ltd, India

Position: Admin HR

Duration: 2010 – 2014

Implementing & Managing HR Processes and Policies.

Providing critical interface between multiple HR verticals.

Executing Award & Reward programs.

HR consultancy to managers and other stake holders.

Employment Background checks.

Skill assessments, Training Need analysis and facilitations

Processing Bank Accounts and ID Cards

Handling resignations, layoffs, absconding cases, terminations (in terms of Performance/Behaviour/Disciplinary)

Exit interview data analysis to identify trends and recommend strategies for retention and improve employee experience.

Knoah Solutions Pvt Ltd, India

Position: HR Associate(Employee Relations)

Duration: 2007 – 2010

Recruitments to fill the desired positions in the Company.

Approach Consultants to close positions.

Ensure proper assimilation of New Joinees into the organization in co-ordination with Training and Resource teams respectively.

Conduct Background checks.

Processing Bank Accounts and ID Cards

Skill assessments, Training Need analysis and facilitations.

Monthly Head Count Analysis

Projecting Inputs on Joining, Confirmations, Exits, Training, Relocation, Onsite Movement etc

Handling Exit formalities.

Retention Discussions with the resigned employees and encourage service continuation.

Exit interview data analysis to identify trends and recommend strategies for retention and improve employee experience.

EDUCATION

Masters in Business Administration(HR & Marketing),INDIA

Bachelors of Commerce(Foreign Trades),INDIA.

References available upon request.

Contact this candidate