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Customer Service Leasing Consultant

Indianapolis, IN
March 29, 2022

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Allison Cast

317-***-**** Indianapolis, IN


I am dedicated and competent with years of experience in customer service. I am detail oriented, passionate and will provide knowledgeable and correct informa on on whatever job tle I am represen ng. I am personable and strive to help others. I work great on a team or by myself. I adapt well to any environment, by being a leader and ambi ous learner. I have been awarded employee of the year 3 years for excep onal customer service. I am a cri cal thinker, and have great problem solving skills. I am though ul, driven, and seen by all previous employers as a important asset to the team. I have longevity in all places of employment and try to do be er than my best. I am dependable and willing to go the extra mile for my company. Experience

Customer Service Representa ve 09/2018 - Present BMO Harris Bank Indianapolis, IN Handle inbound calls, answering customer inquiries and resolving issues when Bankers are unavailable.I exceed our referral program by ensuring our customers are informed on new products for a healthy financial future. I sell with integrity, meaning just because one can get it doesn't mean they need it. I go above and beyond company set goals. Doing so helps my self and coworkers succeed and customers get the most out of their banking experience. Leasing Consultant and Customer Service Representa ve 12/2015 - 09/2018 Covington Square Apartments Indianapolis, IN My responsibili es were to maintain healthy rela onships with current tenants ensuring all of their needs were me in a mely manner. Doing so meant I made and returned every phone call, and stayed on top of my emails. I was responsible for alloca ng rent payments every day, so there was no room for error. My job also en tled me to help new tenants through the process of picking out what would soon be their new home. Bonus income was set forth for consultants that could keep occupancy at a 85%. I was at 100% by leasing with moral ethics and couth. I was nominated employee of the year with said company. Shi Leader/Manager 02/2007 - 02/2016 Taco Bell Indianapolis, IN Providing excep onal customer service. Handling small and large cash transac ons. Filing and schedule prepara on. Training employees and being a posi ve role model.


Organiza onal skills, Microso office, Cri cal thinking, Empathizing with clients, Quick work adapta on, Problem Resolu on, Microso Office, Typing, Upselling

Educa on

High school diploma Ben Davis High School 06/2005 Indianapolis, IN I a ended Indiana Health and Voca onal ins tu on. I received my CNA cer fica on and phlebotomy cer fica on. Past to Current detailed work skills 2014-2022

MY WORK EXPERIENCE AND SKILLS- current and previous had entails= Excep onal customer service. I listen to my clients, team and managers needs or concerns to ensure proper handling of situa ons at hand. I handle clerical work. Telephone and email correspondence are/ were u lized daily. Faxing, organiza onal desk work and responsibili es all while maintaining a posi ve a tude and using cri cal thinking skills. I am fast at adap ng to my surroundings thus making me a team player and good asset. I am eager to a end siminars or read educa onal pieces to give me more knowledge in my posi on. I enjoy helping others in areas I excel. I bring posi vity to the workplace! Inspira on

Life is too short to wake up in the morning with regrets. So, love the people who treat you right, forgive the ones who don't and believe that everything happens for a reason. If you get the chance, take it. If it changes your life, let it. Nobody said it would be easy, they just promised it would be worth it.


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