Customer Service Account Executive

Work Experience:

Cardinal Financial: Funder Specialist III January 2021- January 2022

Communicated with borrowers, settlement agents, realtors, attorneys, and multiple other customers while delivering excellent customer service and guidance as it relates to initial file setup, RESPA guidance, initial disclosures, re-disclosures and automated underwriting review for eligibility.

Worked as a team with sales, processing, underwriting, closing, post-closing and management to ensure the loans in your pipeline are funded on time and within compliance of corporate policies and RESPA

Ensured excellent customer service by maintaining knowledge of lending programs, procedures and regulatory requirements, demonstrating a commitment to complying with all Federal and State compliance policies and following RESPA requirements

Evaluated FNMA, FHLMC, and government AUS findings, underwriting approvals, credit reports, income and asset documents, appraisals, title reports and payoff demands

Overall knowledge of how to review and evaluate FNMA, FHLMC, and government AUS findings, underwriting approvals, credit reports, income and asset documents, appraisals, title reports, payoff demands

Verified the wire instructions from the title company match the Loan Origination system.

United Wholesale Mortgage: Closer September 2020-January2021

Communicates with brokers to finalize loan costs

Works closely with title companies to ensure that all fees associated with the loan are compliant and balance with the final Closing Disclosure and package

Verifies that all supporting loan documentation is complete and accurate

Collaborates with both internal and external clients to resolve any discrepancies that might arise on a file

United Wholesale Mortgage: Change of Circumstance Specialist April 2019- September 2020

Review and verify that all changes to the loan and all required documentation are compliant with both company overlays investor guidelines

Collaborates with internal teams to correct any loan level issues in a timely manner throughout the entire loan process

Knowledgeable in all company loan services and products

Demonstrates a high level of client service and communications skills to both internal and external clients by maintaining company SLAs, call standards, and loan quality standards

United Wholesale Mortgage: Account Executive January 2020-March 2020

Responsible for developing and growing the wholesale business channel by researching and following up on potential leads

Required to call blue brokers and bring them back into the UWM business channel by registering and importing loans

Collaborated with brokers to grow their own businesses and accrue new customers by instructing them about company loan products, services, and technology.

Focused on building relationships by getting the know the clients and understanding their needs

Education/Certifications:

Macomb Community College – General Business

Primerica Financial Services University

Tom Hopkins Sales Academy

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