Medical Assistant Manager

*

DESIRAY BROWN

Palmetto, GA *****

MA with experience in a multi-physician Cardiology practice and Internal medicine, Urgent Care additional healthcare experience as a CCMA. Known for dedication in providing premium patient care. Skills include:

— Taking Patient Vitals

— Blood Draws

— Injections

— EKG

— Patient Education

— EMR software (NextGen, Power Chart, Greenway, EPIC, Athena)

— Patient Scheduling

— Data Entry (45 WPM)

— Medical Records Management

— Medical Billing & Coding

— Filing

— HIPAA & JCAHO Knowledge

EXPERIENCE

JULY 2020 TO PRESENT

WALMART HEALTHCARE NEWNAN, GA

CERTIFED MEDICAL ASSISTANT

Rooms patients and assists with patient transportation needs.

Records patient medical history.

Vital signs, injections and immunizations, and specimen collections.

Assists with office procedures.

Works with providers, nurses, and patients to resolve questions related to medications, health education and medical advice within skill level and scope of practice.

Retrieves phone messages and responds to patient calls in a timely manner.

Submits new prescription and refill requests as needed.

Updates patient charts and transcribes information into EMR.

Lab super user that input new lot numbers, record patient test results, train new hires on how to use the different equipment.

NOV. 2018 – APR. 2020

TANNER URGENT CARE CARROLLTON, GA

CERTIFIED MEDICAL ASSISTANT

Rooms patients and assists with patient transportation needs.

Records patient medical history.

Vital signs, injections and immunizations, and specimen collections.

Assists with office procedures.

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Works with providers, nurses, and patients to resolve questions related to medications, health education and medical advice within skill level and scope of practice.

Records and maintains documentation of patient and physician communications.

Retrieves phone messages and responds to patient calls in a timely manner.

Submits new prescription and refill requests as needed.

Updates patient charts and transcribes information into EMR.

Administers prescribed medications as needed.

Certified for Dot Drug Screen & Breath Alcohol Test

Occu. Health Physical exams; Hearing Screen

MAY 2018 – NOV. 2018

ATLANTA GASTRO ASSOCIATION ATLANTA, GA

CERTIFIED MEDICAL ASSISTANT/ ADMIN

Monitors schedule and organizes patient flow for physician office visits or in-office procedures.

Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians.

Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients, as necessary.

Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C.

Calls in prescription refills to pharmacies as needed.

Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment.

Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures.

Answers emails and voicemails and returns patient calls in a timely and efficient manner.

Cross trains and performs other office functions including phone triage, check-in/check- out, scheduling, pre- certification, or medical records as directed by the Office Manager.

Using EMR software (Greenway) updates and enters data in patient’s charts. JULY 2014 – MAY 2018

EMORY HEALTHCARE – FLOAT POOL ATLANTA, GA

EMORY - PAIN MANAGEMENT (July 2017 – May 2018)

CERTIFIED MEDICAL ASSISTANT/FRONT OFFICE ASSISTANT

Greet patients as they arrive at facility and provide them with appropriate information.

Answer telephone and guide callers regarding medical procedures.

Schedule and reschedule patients’ appointments.

Provide education to patients regarding medical procedures.

Provide patient with discharged information after being seen by the provider.

Direct calls and messages to appropriate hospital or medical office staff.

Call up patients and remind them of their appointments.

Measures patient vital signs (weight, height, blood pressure, pulse, respirations, and temperature).

Manages rooming and patient flow.

Various administrative work; answering phones, faxes, called backs on prescription refills and results on any tests that were performed.

Using EMR software (Power Chart) updates and enters data in patient’s charts. 3

EMORY - REPRODUCTIVE CLINIC (Jan. 2017 – May 2018) CERTIFIED MEDICAL ASSISTANT

Work collaboratively with MA team member to provide service to patients.

Assist physician with procedures, such as, Sonohysterogram, IUI's, Gynecological Exams, Endometrial Biopsies.

Perform blood draws and gives injections.

Measures patient vital signs (weight, height, blood pressure, pulse, respirations, and temperature).

Prepping exam rooms, stocking, and cleaning.

Informs provider of schedule changes that impact patient flow.

Gathering information on new patients.

Maintain and sterilizes instruments to get ready for autoclave.

Using EMR software (Power Chart) updates and enters data in patient’s charts. EMORY – CARDIOLOGY (Jan. 2014 – Oct. 2016)

CERTIFIED MEDICAL ASSISTANT

Assist the physician as directed. This includes rooming the patients, taking vital signs such as

(height, weight, BP, temperature, medication history); performed EKG and medication administration as ordered, and documenting in chart.

Using EMR software (Power Chart) updates and enters data in patient’s charts.

Verifies accurate chart prep before patients visit.

Prep patients for necessary testing (Holter monitor, event monitor, stress test).

Assisted physicians and staff with implementation of new systems such as (muse, telerythmics).

Lead Medical Assistant (monthly); Schedule and assign Medical Assistants and others to ensure appropriate staffing.

Trained new medical assistant and others serve as a resource to other clinical staff.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction. MAY 2012 – OCT 2013

PIEDMONT HEALTHCARE- PEDIATRICS-FAMILY MEDICINE VININGS, GA CERTIFIED MEDICAL ASSISTANT

Assist the physician as directed. This includes rooming the patients, taking vital signs such as

(height, weight, BP, temperature, Head Circumference, Length, medication history); performed phlebotomy for lab test; EKG and medication administration as ordered, and documenting in chart.

Administer immunizations along with in house tests including urinalysis, rapid strep test, hemoglobin, etc.

Using EMR software (NextGen) to update and enter data in patient’s charts

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Answer incoming calls and emails for patients test results and notify the provider or patients of the results

Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

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JULY 2009-FEB. 2012

GREATER ATLANTA OB/GYN UNION CITY, GA

CERTIFIED MEDICAL ASSISTANT

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping) that allowed the doctor to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture’s, injections and various diagnostic procedures and ancillary tests

(e.g., EKGs, immunoassays, chemistry analysis, hematology, and urinalysis).

Consistently praised for efficient handling of assisting with exams and minor office procedures- OB/GYN, IUD insertion and removal, colposcopy, circumcision, staple removal, pap smears etc. Lab safety and collection- urinalysis, venipuncture, use of centrifuge for serum separation, etc.

FEB. 2005-JULY 2009

SOUTH ATLANTA DIGESTIVE DISEASE EAST POINT, GA

CERTIFIED MEDICAL ASSISTANT (Externship Hired)

Established and maintain positive patient and internal customer relations

Various administrative duties such as: updating patient charts, filing medical records, scheduling patient appointments, and insurance verification, performing prescription renewals, maintaining the office’s electronic billing and data entry system using Medical Manager.

Assisting Physician with sigmoidoscopy, instructing patients on how to prepare for colonoscopy/endoscopy procedures.

EDUCATION

MAY 2004

HIGH SCHOOL DIPLOMA CREEKSIDE HIGH SCHOOL, Fairburn, GA JULY 2005

MEDICAL ASSISTANT DIPLOMA ADVANCED CAREER TRAINING, Riverdale, GA CERTIFICATION

NHA- CERTIFIED MEDICAL ASSISTANT

ID: N2B9M5X9

Expiration Date: 06/12/2021

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