Customer Service Dist

Sunny Bedmutha

Contact: ~879-***-**** E- Mail: *************@*****.***

Seeking managerial assignments in Retail Store Management with a reputed organization in organized retailing

Professional Summary

A dynamic & result oriented professional with more than 8 year of qualitative experience in Retail Store Operations, Client Relationship and Team Management & more than 4 year as Store Manager.

Presently associated with UNDER ARMOUR INDIA.

Experience in managing operations for driving business by effective relationship management and delivery of value added service; handling day-to-day management of the Store in accordance with overall company policy.

Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.

Proficiency Matrix

Retail Store Management

Sales Operations

Inventory Management

Coordination

Customer Relationship Management

Team Management

Supplies Management

Store Safety

Reports / MIS

Training

Handling day-to-day management of the store in accordance with company policy.

Using information technology to record sales figures, analyze data and undertake forward planning.

Ensuring safety of all customers and employees on store premises.

Certifying that visual merchandising is consistent with customers' expectations of the brand.

Checking inventory of products, ensuring that shelves and racks remain stocked and that the product is frequently rotated out of storage areas.

Managing stores operations ensuring optimum inventory levels to achieve the maximum cost savings without hampering the sales plans.

Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Attending to customer’s complaints and undertaking steps for effectively resolving them.

Analyzing the performance of team members and assigning them targets on regular basis

Experience Chronology

Puma Sports India PVT LTD

13-02-2013 - 20-12-2019

Unicorn Sportswear & Lifestyle PVT LTD

UNDER ARMOUR

24-12-2019-Till Date.

Inventory Management.

Staff Management.

Sales Management

Taking Care of Admin Works & Operations

Education Qualification

H.S.C passed in the year 2011.

Board :Pune University

S.S.C passed in the year 2009.

Board :Pune University

Pursuing BBA

Additional Education Qualification

Microsoft Office.

Personal Details

Date of Birth : 20th Apr 1995.

Age : 27 years

Gender : Male.

Marital Status : Married

Nationality : Indian.

Address : I-302 Aikonci,Yashwant Nagar,Talegaon Dabhade Tal Maval Dist Pune-410507

Religion : Jain.

Languages Known : English, Hindi & Marathi.

Personal Skills : Team worker, Sincere, Friendly and Good coordinator.

Declaration

I hereby, declare that the information given above is true to the best of my knowledge.

Date:

Place: Pune (Sunny Bedmutha)

Contact this candidate