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Eligibility Specialist Accounting Assistant

Bedford, OH
March 29, 2022

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Andrea Greene

Bedford, OH *****


Authorized to work in the US for any employer

Work Experience

Senior Specialist

KeyBank - Brooklyn, OH

November 2021 to Present

I work in a virtual items processing department. My position is responsible to ensure that all work that is received is running smoothly and is available to the operators to ensure our deadlines are met.

Call Center Representative

Progressive Insurance Call Center - Mayfield Heights, OH April 2020 to November 2021

Answers calls from customers regarding updates to their policies,verify coverage, process requests for changes to their policies.

Data Entry

Infostore - Brooklyn Heights, OH

August 2018 to April 2020

Key Information into an accounts payable per the clients request. Set up jobs with work received via email and the USPS. Accuracy, attention to detail, and speed is vital to be successful in this role. Customer Service Representative

Envision RX - Twinsburg, OH

October 2017 to August 2018

Twinsburg, Ohio

Add the enrollees information to the admin site to ensure they are available for customer service as needed. Scan and key in information into the system to ensure the clients information is accurate. Assist with any project my supervisor and manager as needed. Also work as customer care representative within the mail order department. Assist with ordering prescriptions and answer any questions the member may have regarding their coverage.

Accounting Assistant

Zenex International

September 2017 to October 2017

Set up the deposits of the clients payments 2-3 times a week. Filed the shipping information to ensure the clients information was up to date. Keyed in the order information into the accounting software to ensure the payment information matched the deposits made. Payroll Clerk

Accounting Business Services - Cleveland, OH

May 2017 to August 2017

Set up, maintain, input and balance payrolls for my assigned clients. Ensure all information is accurate and delivered on time. ayrolls are keyed accurately, efficiently, and timely. Answer all inquiries in a timely fashion. Set up all garnishments, liens, tax levies, and work visas as appropriate and needed. Payroll Specialist

Heartland Payment Systems - Brook Park, OH

May 2012 to December 2016

Work within the payroll division. Communicate with client base via email, fax, and over the phone. Ensure that their payrolls are keyed accurately, efficiently, and timely. Answer all inquiries in a timely fashion. Set up all garnishments, liens, tax levies, and work visas appropriate and needed. Was required to be logged into a phone queue to assist other clients as needed. Act as mentor to new employee to help them transition from training to working on the processing floor. Loss Analyst

Safeguard Properties - Valley View, OH

October 2011 to May 2012

Completes review of invoice disputes and/or bill backs to meet productivity standard. Proactively identifies root causes of internal or external quality trends, coordinates with management to recommend actions to correct gaps in processes or documentation for continuous processing. Actively seeks, positively responds and acts on feedback. Build internal and external client relationships with integrity and continuous efficiency.

Ops Supervisor I- Capture Department

Charter One Bank - Cleveland, OH

March 2005 to November 2011

Oversee and support the day to day production activities. This includes cross training, control, and audit activities, production, and quality control. Provide guidance, training and leadership to team members. Ensures work adheres to regulations and ensures compliance to bank and departmental policies, risk avoidance standards and SLA's. Assist other departments when needed to ensure SLA's are met. Research Assistant

Charter One Bank - Cleveland, OH

February 2004 to March 2005

Primary functions include writing down trace numbers of transactions for research requested by branches and customer service. Clean out daily work trays from branches and look up check copies when needed. Clean up gift card forms as they came in from the branches. File, update and retrieve mortgage documentation as needed for the mortgage department and their clients. Process Specialist

Huntington Bank - Parma, OH

October 2003 to January 2004

Process transactions sent to the wholesale lockbox department. Ensure that all transactions are done quickly and accurately within the predetermined deadlines. Assist in mailing deposit reports to lockbox customers.

Process Assistant

Huntington Bank - Parma, OH

November 2000 to October 2003

Work in block balancing within the items processing department. Balance customer transactions in an image driven system. I worked with the rest of the team to ensure that our service level agreements were met. Cross trained in cash letter/transit department. Eligibility Specialist

North American Benefits Network - Rocky River, OH

June 1999 to February 2001

Enroll employees and their dependents into their employer-sponsored health coverage. Ensure that all information is entered in as timely and accurately within the enrollment guidelines set up by the individual client. Update the employee's information as needed. Education

Associate's degree in Business Management

Lorain County Community College Business Administration - Lorain, OH January 2013 to March 2017


• Accounts Payable

• Accounts Receivable

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Payroll

• Office Management

• Customer service

• Office experience (10+ years)

• Bank Reconciliation

• Time management

• Accounting

• Leadership

• 10 key calculator

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