.

MICHELLE

NGUYEN

adqmbs@r.postjobfree.com

714-***-****

Westfield, IN 46074

SUMMARY Experienced communicator with proven strengths in Customer Service, Management, and Employee Training and Development. Demonstrated skills in marketing, customer satisfaction, brand promotion, and staff mentoring. Seeking an opportunity in the creative industry where I can apply, advance, and sharpen my skills.

SKILLS

● Salesforce CRM

● Interpersonal communication

● Active listening

● Leadership

● Teamwork

● Time management

● Problem-solving

● Detail-oriented

● Market behavior

● Data curation and management

● Adobe creative suite, Canva, Microsoft

Office, Google suite, Zoom video

conferencing

● Employee training and development

● Customer service

● Fluent in English and Vietnamese

EXPERIENCE SOCIAL MEDIA COORDINATOR Nov 2021 - Present Indiana University-Purdue University Indianapolis - Indianapolis, IN Promoted to the role of Social Media Coordinator to reflect my demonstrated strengths within the Lead International Student Ambassador role.

● Utilizes a content marketing calendar to manage various social media accounts and ideation.

● Promote IUPUI’s achievements, campus culture, student life, and the City of Indianapolis by highlighting students and alumni stories, FAQs, and photos and videos from campus events.

● Design graphics and videos for social media, following IUPUI brand guidelines. Create a consistent brand theme in Instagram feed

● Assist in strategic planning efforts.

● Coordinate with data analysts to stay relevant. Adjust design of social media posts for optimal paid advertising results.

LEAD INTERNATIONAL STUDENT AMBASSADOR Nov 2020 - Present Indiana University-Purdue University Indianapolis - Indianapolis, IN

● Actively recruit prospective international students via Salesforce CRM, social media, and co-hosting live, and virtual events.

● Engage with prospective IUPUI international students about IUPUI opportunities and the application process.

● Maintain up-to-date knowledge of topics related to IUPUI, the application process, and other topics of interest to new international students.

● Recruit and onboard new ambassadors. Lead training on Salesforce CRM, communication strategies, Asana projects, and the mission of IUPUI’s International Admissions.

VOLUNTEER

Sigma Alpha Mu Foundation Oct 2021 - Dec 2021

● Created a relevant social media calendar and engaged with audiences.

● Assisted and engaged with new applicants.

● Regularly updated content and policy for potential sponsorships. Indiana University-Purdue University Indianapolis Feb 2020 - Nov 2020 Director of Culture Show, International Club Jun 2020 - Nov 2020

● Streamlined the planning process of the show by effectively commuting with team members, organizations, and performers.

● Assured in programming, room reservations, logistics, and finalizing the show.

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International Festival Assistant Feb 2020

● Assisted with event set-up and execution. Served as team lead, resulting in volunteer efficiency with clear task delegations.

MANAGER'S ASSISTANT Mar 2019 - Dec 2019

Vogue Nail Spa - Indianapolis, IN

● Oversaw and trained employees on customer interaction and salon best practices.

● Solved problems using critical and analytical techniques.

● Improve customer satisfaction through effective communication.

● Utilized language and communication skills to bridge language barriers, both written and oral.

● Accepted and organized reservations to prioritize customers' accommodation.

● Fielded questions regarding information on menu items and specials. NOTETAKER Aug 2016 - May 2017

Santa Ana College - Santa Ana, CA

● Volunteered as a notetaker for students with disabilities.

● Wrote reports and correspondence from dictation and handwritten notes. EDUCATION AND

TRAINING

Santa Ana College - Santa Ana, CA

Associate of Arts, Communication Studies Jan 2016 - Dec 2018

● Completed coursework in Public Speaking, Mass Media and Society, Interpersonal Communication, Intercultural Communication, and Argumentation and Debate. Indiana University - Purdue University Indianapolis - Indianapolis, IN Bachelor of Arts, Communication Studies, Minor: Digital Humanities Expected in May 2022

● Nonresident Transfer Award

● Dean’s List

● GPA: 3.8/4.0

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