Office Assistant Customer Service

SHY-ASIA REYNOLDS

Phone: 585-***-**** · Email: *********@*****.***

Education

Texas Southern University Houston, Texas Bachelor of Arts Aug 2015- 2017 Major: Psychology

GPA: 3.25

Robert Brown/ Edison Tech Rochester, New York High-school School Diploma Aug 2011 - June 2015 GPA: 3.5

Skills:

● Data entry

● Investigative

● Problem-Solving skills

● Serving/Hostess skills

● Teamwork

● Social and Communication skills

● Leadership and Entrepreneurial skills

● Analytical thinker

● Interpersonal skills

● Negotiating and responding appropriately

● Call center

● Managing time and stress

● Coaching, mentoring and

motivating

● Anticipating problems before the

occur

● Defining problems and identifying

possible causes/outcomes

● Proficient in Microsoft Office/Word/Excel/PowerPoint

Amazon-Route Delivery Driver Rochester, New York Nov 2019 - Nov 2021

● Delivery Driver with 2 years of experience driving trucks and commercial vans with various loads on personal and business packages

● Fostering relationships with clients that ensure retention, referrals, and consequently additional revenue.

● Safety oriented by possessing a clean driving record through my strict adherence to safety guidelines

● Load and deliver shipments to commercial and residential customers in the Western New York Area

● Serve as a mentor for trainee drivers and new employees

● Processing shipments via digital inventory management tools, ensuring accuracy and efficiency

● Completing daily pre-trip inspection checklist before first delivery of the day

● Establishing long term customer relationships through prompt and courteous

service

● Delivering packages to residents in a timely manner

● Scanning and organizing merchandise before delivery

Curry Honda- Atlanta, Georgia Service Valet/ Office Assistant Jan 2019- Oct 2019

● Parked and retrieved customer vehicles in specified areas in a safe and efficient manner.

● Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service.

● Promoted courteous treatment of customers and resolved guest service issues.

● Serve as primary representative of the University when making financial, emergency, or other important decisions

● Establishing positive guest relationships through the consistent delivery of excellent customer service ● Responsible for safely parking and retrieving guest vehicles while performing physical activities such as running, lifting, and bending

● Responded to all phone inquiries, organize the office and perform data entry

Divine Unity- Atlanta,Georgia- Customer Service Agent March 2018 – Dec 2018

● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase up sells

Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software

Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices

Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

Home Depot Atlanta, Georgia- Cashier Sales Specialist April 2017 - March 2018

● Provides a positive customer experience with fair, friendly, and courteous service

● Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases

● Resolves customer issues and answers question

● Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items;

and operating a cash register

● Enters price changes by referring to price sheets and special sale bulletins.

● Discounts purchases by redeeming coupons

● Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers

● Verifies credit acceptance by reviewing and recording driver’s license number and operating credit card authorization system

● Balancing the cash drawer by counting cash at the beginning and end of the work shift.

● Provides pricing information by answering questions

● Maintains checkout operations by following policies and procedures and reporting needed changes

Juicy Crab- Atlanta, Georgia Server Dec 2016 - Jan 2017

● Giving top notch customer service to customers while providing food, soda beverages, and alcohol

● Attentive to customers

● Able to stand on my feet for 8-10 hours

● Serving of cocktails, wine or beer in a professional manner

● Handling money

● Keeping common areas clean

● Greeting customers

Centennial High School- Office Assistant Atlanta, Georgia

Aug 2014 - Feb 2015

● Handling incoming calls and other communications

● Managing filing system

● Recording information as needed

● Greeting clients and visitors as needed

● Updating paperwork, maintaining documents, and word processing

● Helping organize and maintain office common areas

● Performing general office clerk duties and errands

References

● Jamellah Craven 585-***-****

● Donovan Headen 585-***-****

● Scharlene Linton 585-***-****

Contact this candidate