Customer Service Operations Manager
Resume:
Xavier
Ruiz-Velasco
Albuquerque, NM 87106
**********@*******.***
SUMMERY
Over 22 years of successful logistics and management and experience with extensive experience developing and managing highly accurate inventory and distribution center activities. Expertise in communication, organization, reporting and customer service and overall supply chain activities.
EXPERIENCE
Straight Freight Systems, Albuquerque, NM — O ce
Manager
OCTOBER 2017 - PRESENT
Managing and monitoring the operational workings of various services performed such as contractors deliveries, warehouse operations, customer service, safety and security. Managing logistics of work schedules and deliveries of packages.
Narrow Road Trans., Albuquerque, NM — Operations
Manager
MAY 2015 - SEPTEMBER 2017
Manage and monitor the operational workings of the various services performed (contractor deliveries, warehouse operations, customer service, safety and security). Applied all customers rules and requirements on shipping, packing, and time of delivery to clients. J & W Trucking, Albuquerque, NM — Operations Manager APRIL 2014 - APRIL 2015
Coordinate, manage and monitor the operational workings of the various services performed (contractor deliveries, warehouse operations,customer service,safety security) . Plan and monitor usage to ensure adequate inventory of o ce and warehouse supplies and safe and e cient operation of all o ce warehouse equipment. Delegate tasks and accountabilities. Establish work schedules. Supervise sta . Monitor and evaluate performance. Anticipate sta ng changes based on seasonal or other unique requirements. Monitor and seek continuous improvements in areas of customer service, speed of service, reliability of customer and SKILLS
● Operations
Management
● Inventory Control
● Sta Training
● Supervision and
Training
● Calm Under Pressure
● Dependability
● Attention to Detail
● Fast Learner
ACTIVITIES AND HONORS
Leadership Development
Program
LANGUAGES
English, Spanish
vendor interactions, quality control and company image in all interactions inside and outside the company.
DMC, Albuquerque, NM — Operations Manager
SEPTEMBER 2010 - APRIL 2014
Managed all operations of personnel which include hiring, training, evaluating, performance, disciplinary and termination. Managed customer’s inventory and provided (real-time) inventory amounts as well as sending notifications for all storage, overage and damaged merchandise. Applied all customers rules and requirements on shipping, packing and time of delivery to clients. Develop inventory control policies and procedures enhancing program e cacy. Coordinate daily and quarterly inventory with all warehouses and vendors. Ensured the implementation, training and proper use of company mandated technology such as E-Courier, red time tracking and barcode scanners. Eagle Global Logistics, Albuquerque, NM —
Supervisor/Manager
FEBRUARY 1999 - August 2010
Coordinate, manage and monitor the operational workings of various services performed (contractor deliveries, warehouse operations, customer service, safety and security). Plan and monitor usage to ensure adequate delivery inventory of o ce and warehouse supplies and safe e cient operation of all o ce and warehouse equipment. Maintain overall responsibility for training contractors and employees in areas of security and legal compliance. Handle interactions with local and federal government related to document integrity, insurance and safety aspects of warehouse and transportation related areas. Delegate tasks and accountabilities. Establish work schedules. Supervise sta . Monitor and evaluate performance. Anticipate sta ng changes based on seasonal or other unique requirements.
EDUCATION
UTEP, El Paso, TX — Art History
Graduated in 1985
Bachelor of Arts
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