Customer Service Receptionist

AM

OBJECTIVE

To share my potential, experience, and up to date skills with a company that promotes growth and longevity.

SKILLS

Great Communication Skills

Great Customer Service

Dependable

Hard Working

Quick Learner

Proficient in Microsoft

Self-Starter

AMY MCNEILL

3545 BIRCHFIELD CT. FAYETTEVILLE, NC 28306

910-***-**** (CELL)

***********@*****.***

EXPERIENCE

RECEPTIONIST/ CUSTOMER SERVICE REP • W&B HEALTHCARE 9/1/13 TO 11/12/21

Making appointments for all staff or for specific employees, such as executives

Processing bills and helping clients or customers if they have any questions about their charges

Organizing files for billing, customer, and client records, etc.

Directing visitors to the correct office

Responding to all customer inquiries in a polite and timely manner

Providing introductory information to new clients

Ensuring that all clients are satisfied with our services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Troubleshooting common issues that may occur

EDUCATION

HIGH SCHOOL DIPLOMA • JUNE 12, 2009 • RED SPRINGS HS

3.2 GPA

HONOR ROLL

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