Medical Billing Customer Service

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ANNETTE FUQUA

Las Vegas, NV. 725-***-****

*************@*****.***

Seeking a position in a progressive innovating company where my customer service experience and administration skills covering office management, document preparation, navigating multiple computer screens and programs, excellent organization and time management as well as my communication abilities can be utilized to the fullest.

Experience

06/2020 - 06/2020

Customer Service Rep. - GDKN Corporation (UPS)

Take inbound calls, ship and track orders, input data into multiple systems, answer questions and concerns customers may have, navigate multiple screens and programs to identify resolutions and location of packages.

01/2018 – 05/2020

CUSTOMER SERVICE AGENT- ALORICA (CVS MAIL ORDER PRESCRIPTIONS) TAKE INBOUND CALLS, MANAGE MEMBERS PRESCRIPTIONS, ANSWER AND/OR RESOLVE QUESTIONS AND CONCERNS FROM MEMBERS, PROVIDERS AND PHARMACIES, SHIP AND TRACKS ORDERS, AUTHENTICATE IDENTITY, VERIFY ELIGIBILITY OF BENEFITS WITH INSURANCE PROVIDERS, POST PAYMENTS. 03/2017 - 04/2018

CUSTOMER SERVICE REP – 24/7 INTOUCH (ULTA BEAUTY COSMETICS) Take inbound calls, upsell product and services, account management, data entry, resolve customer problems and complaints, verify identification, navigate multiple systems while interacting with customers, reship purchase orders, issue refunds, post payments, track purchase orders. 04/2015 – 01/2017

CUSTOMER SERVICE AGENT – C3 CONNECT (HUMANA HEALTH GROUP) Take inbound calls, authenticate identity, account management, data entry, resolve customer problems and complaints, verify identification, navigate multiple systems while interacting with customers, verify eligibility of benefits and resolve issues with providers, post payments. 2

01/2014 - 01/2015

MEDICAL BILLING SPECIALIST- NATHAN ADELSON HOSPICE Obtain and verify patient insurance eligibility and benefits, update patient records, file claims, research and analyze data, post payments. EDUCATION

01/2014- 07/2015 Kaplan College, Medical billing and coding certificate. 11/1983 - 01/1990 U.S. Air Force, Communications.

SKILLS & ABILITIES

Strong attention to detail, exceptional attendance and time management, retail sales, posting payment

Working knowledge of Microsoft office programs, all scripts and optimum billing software, skilled in analyzing data, conducting research and solving problems, credentialing physicians and RNs, tracking and charting timesheets for RN and CNAs, ability to establish and maintain effective working relationships with patients and coworkers, filing and documentation, check cashing and cash handling

Extensive customer service experience, HIPPA compliant, medical terminology, obtaining patient’s insurance eligibility and benefits verification, working knowledge of government and private insurance. REFERENCES

Eddie Smith – Respiratory nurse - 702-***-****

Michael Knight- Airline pilot- 702-***-****

Kelli Mendoza – Home health nurse - 702-***-****

Charlene Kenavan – Home health nurse - 702-***-**** 3

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