Health Insurance Agent, Supervisor of Call Center

Experience

Business Development

Coordinator/Team Leader of

Call Center

Assistant Store Partner

Freidman's Jewelers

Watauga, Texas 76062

November-2006 - November-2009

Health Insurance Agent,

Supervisor of Call Center

Medical Care Solutions, Inc.

Mansfield, Texas 76063

November-2009 - September-2015

Health Insurance Agent

United Medical Plans

Richland Hills, Texas 76180

August-2015 - April-2016

Enrolled potential clients in major medical health insurance with the federal marketplace and /or dental, vision, rx and supplemental gap plans. - Data entry of clients application to the marketplace website, enrolled clients nationally, all information entered had to be accurate and precise, while abiding by HIPPA laws and maintaining confidentially. -Conduct searches to find needed information, using sources such as the internet.- Exceeded daily and monthly sales quotas while providing excellent customer service. Training, Coaching and Mentoring. Excellent written and oral communication.

Enrolled clients in the federal marketplace for major medical health insurance, and/or dental, vision, rx and supplemental gap plans.- Accurate and precise data entry of clients pertinent personal information, while abiding by HIPPA Laws and maintain confidentiality.- Exceeded daily and monthly sales quotas while providing exceptional customer service.- I have won trips to Jamaica and Las Vegas for top sales.- Training, coaching and mentoring.- Excellent written and oral communication.

Enrolled potential clients and multiple employee businesses in major medical, limited benefit, indemnity plans, nationally, and /or dental, vision and rx.

- Exceeded daily and monthly sales quotas, winning Top Gross Sales Nationally with 1.9 million.-Top Sales in 2010, 2011, 2012, and 2013. Have earned trophies, plaques, trips, cash bonuses. Training, mentoring and coaching of new agents .- Floor Supervisor of 10 or less agents in call center environment.- Excellent written and oral communication.

Retail sales, customer service, collections, general office duties, data entry.- Opening and closing store, approving credit applications and new accounts, conducting annual audits.- #1 store in Central Texas for new accounts and retail sales.

Sales of commercial and residential security systems, cctv, fire and access control.

- Set appointments for sales representatives in San Diego, Austin, Memphis and Fort Worth. I won BDC Rep of the Year for top sales in 1996,1997, 1998, 1999.- Team lead of call center, training, mentoring and coaching, data entry into Salesforce. Excellent written and oral skills. Exceptional customer service. Health Insurance Agent

Medical Care Solutions, Inc.

Crowley, Texas 76036

November-2016 - April-2017

Objective

I am an outstanding individual that comes to you with a track record of driving results and increasing sales.- Apart from possessing leadership and sales skills, I work accurately under pressure while managing conflicting demands, while meeting and exceeding customer's expectations.- A sales/customer service professional who presents a polished image in dress, manner and attitude at all times.- Currently seeking a suitable position with a company that has sustained growth potential and substantially increase sales revenue.

Email *************@*****.***

Address 6324 Forest Acre Cir N.

Fort Worth, Texas 76140

PHONE 817-***-****

Kimberly Williams

Skills

Windows 10, Word, Excel and Power Point, Team Player, Self Starter, Articulate, Multitasking, Prioritizing, Problem Solving Abilities, Excellent Listener, Organization

President's High Honor Roll, GPA 4.0, Perfect attendance GPA 4.0

Education

Medical Assisting

Remington

Fort Worth, Texas 76113

2007

maintained my membership in the Million Dollar CluB, Excellent customer service while exceeding daily and monthly sales quotas.- Excellent written and oral communication.- Secured a security clearance through Tx. Dept. of Private Investigators and Security Companies.

Call Center

Sonitrol Management Corporation

Westlake, Texas 76262

November-1995 - April-2002

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