CURRICULUM

VITAE

of

Luqman Mahdi

Curriculum Vitae – Luqman Mahdi

PERSONAL DETAILS

Surname : Mahdi

First Names : Luqman Mohamed

Known as : Luqman

Nationality : Indian

Identification number : Available on request (42) years old Area of Residence : Gauteng, Lenasia

Language/s : English, Afrikaans, Basic Arabic

Employment Equity Status : Indian, Male

Telephone Number : 072-***-****

011-***-****

Email Address : adqlb9@r.postjobfree.com

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Curriculum Vitae – Luqman Mahdi

SUMMARY WORKING EXPERIENCE

Dec 2018 – Jun 2020 Johannesburg Office Manager Khidmatul Awaam Pilgrimage Service Senior Sales Consultant

Feb 2018 to May 2018 Retention Agent Iris Miles (Pty) Ltd Feb 2015 – Feb 2018 Travel Consultant New Heights Travel and Tours Information Technology

Assistant

Jul 2014 – Jan 2015 Information Technology M&M Accounting Services Support Technician

Accounts Clerk

Feb 2013 – Jul 2014 Service Delivery Manager

(Testing department)

Ubungcweti Management

Services

(UMS)

June 2009 – Feb 2013 Account Manager

Information Technology

Support Technician

M&M Accounting Services

May 2005 – May 2009 Call Centre Support

Consultant / Test Analyst

BOND Exchange of South Africa

May 2002 – May 2005 Call Centre Agent /

Authorization Consultant

Diners Club International

Nov 2001 – Apr 2002 Administration Consultant Surbro Investments CC Apr 2001 – Aug2001 Cobol And Delphi

Programmer

Vytill Technology

May 1999 – Jul1999 Lecturer Birnam Business

College

Jun 1998 – Apr1999 Information Technology

Support Technician

Tactical Software

Systems

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Curriculum Vitae – Luqman Mahdi

WORKING EXPERIENCE

Dec 2018 – Jun 2020 Khidmatul Awaam Pilgrimage Service Position: Johannesburg Office Manager

Senior Sales Consultant

Roles and Responsibilities

• Daily meetings held with staff on work allocated (e.g. quotations received, clients travelling abroad, booking confirmations, transports arrangements, visa’s issued, airline Tickets,)

• Daily reports were provided to Operations Manager on feedback from the morning meetings held at the office

• Provided feedback from Operations Manager or Directors to staff on any new procedures or processors that needs to be implemented

• Internal training provided to staff on best options to use for hotels and transfers when providing quotations to clients

• Weekly and monthly reports provided to Operations Manager to present to Board Members on the progress of the Johannesburg branch

• Building and improving relationships with agents and hotel managers in Saudi Arabia to get better rates when booking accommodation and transfers

• Building relationships with external agents to expand our brand to cover travel to other destination

• Provided feedback on staff wellness to Operations Manager and Directors

• All HR issues raised had been reported to Operations manager who made a decision on how best to resolve the issue at hand

• Assisted Operations Manager with group packages to launch during peak times

• Trained staff when packages had been launched to enable them to best sell the packages

• Resolved issued with bookings and incorrect information provided to clients

• Promoted and marketing the business

• Assisted employees with basic computer needs

• Maintained company’s IT network

• Provided advice about visas or passports

• Ensured profit or sales targets are obtained

• Prepared promotional materials and displays

• Arranged flights, insurance and accommodation

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Curriculum Vitae – Luqman Mahdi

• Used a booking system to secure holidays

• Collected and processed payments

• Advised clients on travel arrangements, e.g. visas and passports

• Prepared documents and travel itinerary for clients

• Kept clients up to date with any changes

• Dealt with customer queries and complaints

Reason for leaving: Retrenched due to Covid-19

Feb 2018 – May 2018 Iris Miles (Pty) Ltd

Position: Retention Agent

Roles and Responsibilities

• Managing ongoing client relationships and portfolios

• Keep abreast of market information and ensure that all clients are informed

• Help maintain high levels of client acquisition, retention and reactivation

• Successfully present products by utilizing effective sales and persuasion skills in

• addition to product knowledge

• Provide training to clients on using online platforms and deposits process

• Ensure responsible trading and compliance to all regulations and company policies

• Minimize charge back and withdrawals through compliance

• Collaborate with sales manager to upsell packages

• Inform management of risk clients

• Work towards and achieving set sales targets

• Work professionally with internal departments

• Obtain KYC (know your client ) documents

Reason for leaving: Declined Permanent position due to working international hours Feb 2015 – Feb 2018 New Heights Travel and Tours

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Curriculum Vitae – Luqman Mahdi

Position: Travel Consultant and IT administrator

Roles and Responsibilities

• Promoted and marketing the business

• Assisted employees with basic computer needs

• Maintained company’s IT network

• Provided advice about visas or passports

• Maintained statistical and financial records

• Sold holidays and insurance packages

• Ensured profit or sales targets are obtained

• Prepared promotional materials and displays

• Arranged flights, insurance and accommodation

• Used a booking system to secure holidays

• Collected and processed payments

• Advised clients on travel arrangements, e.g. visas and passports

• Prepared documents and travel itinerary for clients

• Kept clients up to date with any changes

• Dealt with customer queries and complaints

Reason for leaving:

July 2014 – Jan 2015 M & M Accounting

Services

Position: Information Technology Support Technician Roles and Responsibilities

• Ensured all employees computers and applications are functional

• Ensured that internet and emails are functional and offering support to employees if they are experiencing any computer related issues

• Monitored employee usage of the internet and e-mail

• Created new employees e-mail and security accounts on network Page 6 of 14

Curriculum Vitae – Luqman Mahdi

• Backed up database

• Computer repairs and maintenance

Position: Accounts Clerk

Roles and Responsibilities

• Liaised with SARS personal on a daily basis ensuring that deliverables are attained

• Ensured correct payments made to SARS and other parties

• Involved with administrative work for clients.

• Updated clients confidential information

• Data capturing

Reason for Leaving: Offered a position in the travel Sector Feb 2013 – July 2014 Ubungcweti Management Services (UMS) Position: Service Delivery Manager (Testing department) Roles and Responsibilities

• Managed business requirements on a day to day basis

• Productivity gains through process improvement

• Conducted KPI’s and KPA’s, Planned and implement skills development as per contract requirements

• Conducted training as an when needed both technical and behavioural

• Assisted in strategising and implementing test transformation

• Lead change management - Business and IT Stakeholders Perspective

• Implemented SLA framework, manage and monitor

• Tracked all the project delivery requests

• Monitored contractual obligations

• Periodic portfolio reporting to business, information technology department and management

• Planned and implement knowledge transition along with period status updates

• Profitability improvement knowledge

• Management implementation and planning

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Curriculum Vitae – Luqman Mahdi

• Change management of employees and contractors

Reason for Leaving: Looking to re-enter the Testing environment Jun 2009 – Feb 2013 M & M Accounting

Services

Position: Account Manager

Roles and Responsibilities

• Distributed work load evenly between staff members

• Liaised with SARS personal on a daily basis ensuring that deliverables are attained

• Ensured correct payments received by clients

• Ensured correct payments made to SARS and other parties

• Mentored junior staff members

• Administrative work for clients.

• Monitored daily reports from staff members

• Updated clients confidential information

• Data Capturer

Position: Information Technology Support Technician Roles and Responsibilities

• Ensured all employees computers and applications are functional

• Ensured that internet and emails are functional and offering support to employees if they are experiencing any computer related issues

• Monitored employee usage of the internet and e-mail

• Backed up database on a daily basis

• Computer repairs and maintenance

• Created new employee e-mail and security accounts on network Reason for Leaving: Needed a new Challenge

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Curriculum Vitae – Luqman Mahdi

Jun 2006 – May 2009 BOND Exchange of South

Africa

Position: Test Analyst

Roles and Responsibilities

• Analysed business requirements and software specifications

• Created comprehensive test plans and test cases to test products and provide feedback to test manager

• Performed manual testing (based on test plans and test cases).

• Performed automated testing, API Testing

• Performed cosmetic, GUI and usability testing.

• Performed functional, regression, front end, back end testing.

• Ensured that the test environments are in-sync with the production environments.

• Defect reporting and tracking

• Maintained and updated the test environments daily (QA, MT, UAT).

• Documented version control and release notes for all applications tested

• Documented and tracked test issues and resolutions

• Ensured that software released meets client’s quality expectations (as per functional

• specifications)

• Communicated test results to product manager, system development manager,

• Assisted in the planning of user acceptance testing and software upgrades as and when required

• Provided internal training (end user, administration and technical) on the products tested

• Provided support on products, solutions to internal support group

• Drafted documentation (upgrades, release notes) for internal staff as well as for clients on products and solutions deployed.

• Tested new changes and modify existing test procedures where necessary to finalise the test life cycle.

• Hardware & software test platform preparation

• Ensured that integrated testing is completed after software has been re tested.

• Implemented testing processes and procedures

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Curriculum Vitae – Luqman Mahdi

• Produced functional and non-functional test plans

• Planned and execute system testing, both scripted and unscripted

• Produced system test deliverables (System test plan, system test specification, system test scripts, system test data etc.) to the agreed timescale and quality Reason for Leaving: Company Merged with the JSE

May 2005 – Jun2006 BOND Exchange of South

Africa

Position: Call Centre Support Consultant

Roles and Responsibilities

• Provided training and support on applications installed to our clients which were:

• Rand Merchant Bank

• Standard Bank

• First National Bank

• Stanlib

• Old Mutual

• Investec Bank

• Onsite and telephonic support offered for the following financial applications: BTB – Bond Trading, Intersec – Derivative Trading and ZA Prices

• 1st and 2nd level system support

• Involved in quality assurance testing

• Created procedures and user manuals

• Unexcor administration

• System monitoring and maintenance

• Market operations

• Gathered market information

• Generated of MTM (Mark to Market) reports

• Ensured quality and timely reports

• Installed specialized software on clients desktops

• Logged client queries

• Resolved queries within SLA

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Curriculum Vitae – Luqman Mahdi

• Liased with clients on a one-to-one basis

• Assisted with settlement issues that occur with state

• Installed software application on client desktop Reason for Leaving: Better opportunity within the company granted Sep 2002 – May 2005 Diners Club

International

Position: Call Centre Agent/Authorisation Consultant Roles and Responsibilities

• Assisted our valued merchants with commission queries

• Updated of their information, sign up of new merchants

• Gained experience on a windows based program called AS 400 and a software package called Siebel 2000

• Risk management

• Administrative work

• Determined requirements by working with customers

• Answered enquiries by clarifying desired information; researching, locating, and providing information

• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfil requests by clarifying desired information; completing transactions; forwarding requests

• Sold additional services by recognizing opportunities to up-sell accounts; explaining new features

• Maintained call centre database by entering information

• Updated job knowledge by participating in educational opportunities

• Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Reason for Leaving: Seeking Career Growth

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Curriculum Vitae – Luqman Mahdi

Nov 2001 – Apr 2002 Surbro Investment CC

Position: Administrative Consultant

Roles and Responsibilities

• Typed correspondence reports and other documents

• Maintained office files

• Opened and distribute the mail

• Coordinated repairs to office equipment

• Maintained confidential records and files

• Maintained records of decisions

• Arranged for payment of clients and staff

• Researched and assist with the preparation of motions, policies and procedures

• Reviewed and edit reports to the Directors

• Prepared documents and reports on the computer

Reason for Leaving: Seeking new Challenges

Apr 2001 – Aug 2001 Vytill

Technology

Position: Internship (Programmer)

Roles and Responsibilities

• Studied Cobol and Delphi Programming Language

• Programming basics covered

• Introduction to Cobol programming

• Structuring and designing programs

• Compiling small to medium sized programs in cobol

• Completed studying for a Diploma in Delphi programming 4.0 Page 12 of 14

Curriculum Vitae – Luqman Mahdi

Reason for Leaving: Course successfully completed

May 1999 – Jul 1999 Birnam Business College

Position: Lecturer

Roles and Responsibilities

• Basic electronics subjects

• Ms Office subjects

• Software installations

• Drafting and marking exam papers

• Career Counselling

Reason for Leaving: Contract employment

Jun 1998 – Apr 1999 Tactical Software

Systems

Position: IT Support Consultant

Roles and Responsibilities

• Involved with Y2K auditing of

• Computer Compliance, Applied

• Fixes using a software package called Check 2000.

• Involved in design of spread sheets in MS Word, MS Excel and Data Capturing.

• Upgraded and assembling clients’ Computers

• Linked computers to the network (LAN) & allowing access control over software to clients

• Installed and configuring computer systems

• Diagnosed and solving hardware/software faults

• Logged customer/employee queries

• Analysed call logs to spot trends and underlying issues Page 13 of 14

Curriculum Vitae – Luqman Mahdi

Reason for Leaving: Contract Employment

EDUCATION

Secondary

Grade 12 with Exemption

1996 – Grade 12 (Matric) at Azara Secondary School,Gauteng (SA) Tertiary

2009– ISTQB Certified Tester Foundation Level, Test and Data services, Gauteng (SA)

(Course material)

1999 – Cobol and Delphi Programming Course, Vytill Technology, Gauteng (SA) 1997 – Computer Technician Diploma Course Birnam Business College, Gauteng (SA) Computer Skills

• Word processing – Ms office, Ms Word, MS Outlook

• Spreadsheets – Ms Excel

• Internet – WWW- search and e-mail – Internet Explorer Completed the following courses:

• Basic Fire Fighting Course

• First Aid Course

• Certificate obtained in Customers Services

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