Data Capturer Travel Consultant
Resume:
CURRICULUM
VITAE
of
Luqman Mahdi
Curriculum Vitae – Luqman Mahdi
PERSONAL DETAILS
Surname : Mahdi
First Names : Luqman Mohamed
Known as : Luqman
Nationality : Indian
Identification number : Available on request (42) years old Area of Residence : Gauteng, Lenasia
Language/s : English, Afrikaans, Basic Arabic
Employment Equity Status : Indian, Male
Telephone Number : 072-***-****
Email Address : ************@****.**.**
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Curriculum Vitae – Luqman Mahdi
SUMMARY WORKING EXPERIENCE
Dec 2018 – Jun 2020 Johannesburg Office Manager Khidmatul Awaam Pilgrimage Service Senior Sales Consultant
Feb 2018 to May 2018 Retention Agent Iris Miles (Pty) Ltd Feb 2015 – Feb 2018 Travel Consultant New Heights Travel and Tours Information Technology
Assistant
Jul 2014 – Jan 2015 Information Technology M&M Accounting Services Support Technician
Accounts Clerk
Feb 2013 – Jul 2014 Service Delivery Manager
(Testing department)
Ubungcweti Management
Services
(UMS)
June 2009 – Feb 2013 Account Manager
Information Technology
Support Technician
M&M Accounting Services
May 2005 – May 2009 Call Centre Support
Consultant / Test Analyst
BOND Exchange of South Africa
May 2002 – May 2005 Call Centre Agent /
Authorization Consultant
Diners Club International
Nov 2001 – Apr 2002 Administration Consultant Surbro Investments CC Apr 2001 – Aug2001 Cobol And Delphi
Programmer
Vytill Technology
May 1999 – Jul1999 Lecturer Birnam Business
College
Jun 1998 – Apr1999 Information Technology
Support Technician
Tactical Software
Systems
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Curriculum Vitae – Luqman Mahdi
WORKING EXPERIENCE
Dec 2018 – Jun 2020 Khidmatul Awaam Pilgrimage Service Position: Johannesburg Office Manager
Senior Sales Consultant
Roles and Responsibilities
• Daily meetings held with staff on work allocated (e.g. quotations received, clients travelling abroad, booking confirmations, transports arrangements, visa’s issued, airline Tickets,)
• Daily reports were provided to Operations Manager on feedback from the morning meetings held at the office
• Provided feedback from Operations Manager or Directors to staff on any new procedures or processors that needs to be implemented
• Internal training provided to staff on best options to use for hotels and transfers when providing quotations to clients
• Weekly and monthly reports provided to Operations Manager to present to Board Members on the progress of the Johannesburg branch
• Building and improving relationships with agents and hotel managers in Saudi Arabia to get better rates when booking accommodation and transfers
• Building relationships with external agents to expand our brand to cover travel to other destination
• Provided feedback on staff wellness to Operations Manager and Directors
• All HR issues raised had been reported to Operations manager who made a decision on how best to resolve the issue at hand
• Assisted Operations Manager with group packages to launch during peak times
• Trained staff when packages had been launched to enable them to best sell the packages
• Resolved issued with bookings and incorrect information provided to clients
• Promoted and marketing the business
• Assisted employees with basic computer needs
• Maintained company’s IT network
• Provided advice about visas or passports
• Ensured profit or sales targets are obtained
• Prepared promotional materials and displays
• Arranged flights, insurance and accommodation
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Curriculum Vitae – Luqman Mahdi
• Used a booking system to secure holidays
• Collected and processed payments
• Advised clients on travel arrangements, e.g. visas and passports
• Prepared documents and travel itinerary for clients
• Kept clients up to date with any changes
• Dealt with customer queries and complaints
Reason for leaving: Retrenched due to Covid-19
Feb 2018 – May 2018 Iris Miles (Pty) Ltd
Position: Retention Agent
Roles and Responsibilities
• Managing ongoing client relationships and portfolios
• Keep abreast of market information and ensure that all clients are informed
• Help maintain high levels of client acquisition, retention and reactivation
• Successfully present products by utilizing effective sales and persuasion skills in
• addition to product knowledge
• Provide training to clients on using online platforms and deposits process
• Ensure responsible trading and compliance to all regulations and company policies
• Minimize charge back and withdrawals through compliance
• Collaborate with sales manager to upsell packages
• Inform management of risk clients
• Work towards and achieving set sales targets
• Work professionally with internal departments
• Obtain KYC (know your client ) documents
Reason for leaving: Declined Permanent position due to working international hours Feb 2015 – Feb 2018 New Heights Travel and Tours
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Curriculum Vitae – Luqman Mahdi
Position: Travel Consultant and IT administrator
Roles and Responsibilities
• Promoted and marketing the business
• Assisted employees with basic computer needs
• Maintained company’s IT network
• Provided advice about visas or passports
• Maintained statistical and financial records
• Sold holidays and insurance packages
• Ensured profit or sales targets are obtained
• Prepared promotional materials and displays
• Arranged flights, insurance and accommodation
• Used a booking system to secure holidays
• Collected and processed payments
• Advised clients on travel arrangements, e.g. visas and passports
• Prepared documents and travel itinerary for clients
• Kept clients up to date with any changes
• Dealt with customer queries and complaints
Reason for leaving:
July 2014 – Jan 2015 M & M Accounting
Services
Position: Information Technology Support Technician Roles and Responsibilities
• Ensured all employees computers and applications are functional
• Ensured that internet and emails are functional and offering support to employees if they are experiencing any computer related issues
• Monitored employee usage of the internet and e-mail
• Created new employees e-mail and security accounts on network Page 6 of 14
Curriculum Vitae – Luqman Mahdi
• Backed up database
• Computer repairs and maintenance
Position: Accounts Clerk
Roles and Responsibilities
• Liaised with SARS personal on a daily basis ensuring that deliverables are attained
• Ensured correct payments made to SARS and other parties
• Involved with administrative work for clients.
• Updated clients confidential information
• Data capturing
Reason for Leaving: Offered a position in the travel Sector Feb 2013 – July 2014 Ubungcweti Management Services (UMS) Position: Service Delivery Manager (Testing department) Roles and Responsibilities
• Managed business requirements on a day to day basis
• Productivity gains through process improvement
• Conducted KPI’s and KPA’s, Planned and implement skills development as per contract requirements
• Conducted training as an when needed both technical and behavioural
• Assisted in strategising and implementing test transformation
• Lead change management - Business and IT Stakeholders Perspective
• Implemented SLA framework, manage and monitor
• Tracked all the project delivery requests
• Monitored contractual obligations
• Periodic portfolio reporting to business, information technology department and management
• Planned and implement knowledge transition along with period status updates
• Profitability improvement knowledge
• Management implementation and planning
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Curriculum Vitae – Luqman Mahdi
• Change management of employees and contractors
Reason for Leaving: Looking to re-enter the Testing environment Jun 2009 – Feb 2013 M & M Accounting
Services
Position: Account Manager
Roles and Responsibilities
• Distributed work load evenly between staff members
• Liaised with SARS personal on a daily basis ensuring that deliverables are attained
• Ensured correct payments received by clients
• Ensured correct payments made to SARS and other parties
• Mentored junior staff members
• Administrative work for clients.
• Monitored daily reports from staff members
• Updated clients confidential information
• Data Capturer
Position: Information Technology Support Technician Roles and Responsibilities
• Ensured all employees computers and applications are functional
• Ensured that internet and emails are functional and offering support to employees if they are experiencing any computer related issues
• Monitored employee usage of the internet and e-mail
• Backed up database on a daily basis
• Computer repairs and maintenance
• Created new employee e-mail and security accounts on network Reason for Leaving: Needed a new Challenge
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Curriculum Vitae – Luqman Mahdi
Jun 2006 – May 2009 BOND Exchange of South
Africa
Position: Test Analyst
Roles and Responsibilities
• Analysed business requirements and software specifications
• Created comprehensive test plans and test cases to test products and provide feedback to test manager
• Performed manual testing (based on test plans and test cases).
• Performed automated testing, API Testing
• Performed cosmetic, GUI and usability testing.
• Performed functional, regression, front end, back end testing.
• Ensured that the test environments are in-sync with the production environments.
• Defect reporting and tracking
• Maintained and updated the test environments daily (QA, MT, UAT).
• Documented version control and release notes for all applications tested
• Documented and tracked test issues and resolutions
• Ensured that software released meets client’s quality expectations (as per functional
• specifications)
• Communicated test results to product manager, system development manager,
• Assisted in the planning of user acceptance testing and software upgrades as and when required
• Provided internal training (end user, administration and technical) on the products tested
• Provided support on products, solutions to internal support group
• Drafted documentation (upgrades, release notes) for internal staff as well as for clients on products and solutions deployed.
• Tested new changes and modify existing test procedures where necessary to finalise the test life cycle.
• Hardware & software test platform preparation
• Ensured that integrated testing is completed after software has been re tested.
• Implemented testing processes and procedures
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Curriculum Vitae – Luqman Mahdi
• Produced functional and non-functional test plans
• Planned and execute system testing, both scripted and unscripted
• Produced system test deliverables (System test plan, system test specification, system test scripts, system test data etc.) to the agreed timescale and quality Reason for Leaving: Company Merged with the JSE
May 2005 – Jun2006 BOND Exchange of South
Africa
Position: Call Centre Support Consultant
Roles and Responsibilities
• Provided training and support on applications installed to our clients which were:
• Rand Merchant Bank
• Standard Bank
• First National Bank
• Stanlib
• Old Mutual
• Investec Bank
• Onsite and telephonic support offered for the following financial applications: BTB – Bond Trading, Intersec – Derivative Trading and ZA Prices
• 1st and 2nd level system support
• Involved in quality assurance testing
• Created procedures and user manuals
• Unexcor administration
• System monitoring and maintenance
• Market operations
• Gathered market information
• Generated of MTM (Mark to Market) reports
• Ensured quality and timely reports
• Installed specialized software on clients desktops
• Logged client queries
• Resolved queries within SLA
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Curriculum Vitae – Luqman Mahdi
• Liased with clients on a one-to-one basis
• Assisted with settlement issues that occur with state
• Installed software application on client desktop Reason for Leaving: Better opportunity within the company granted Sep 2002 – May 2005 Diners Club
International
Position: Call Centre Agent/Authorisation Consultant Roles and Responsibilities
• Assisted our valued merchants with commission queries
• Updated of their information, sign up of new merchants
• Gained experience on a windows based program called AS 400 and a software package called Siebel 2000
• Risk management
• Administrative work
• Determined requirements by working with customers
• Answered enquiries by clarifying desired information; researching, locating, and providing information
• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfil requests by clarifying desired information; completing transactions; forwarding requests
• Sold additional services by recognizing opportunities to up-sell accounts; explaining new features
• Maintained call centre database by entering information
• Updated job knowledge by participating in educational opportunities
• Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Reason for Leaving: Seeking Career Growth
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Curriculum Vitae – Luqman Mahdi
Nov 2001 – Apr 2002 Surbro Investment CC
Position: Administrative Consultant
Roles and Responsibilities
• Typed correspondence reports and other documents
• Maintained office files
• Opened and distribute the mail
• Coordinated repairs to office equipment
• Maintained confidential records and files
• Maintained records of decisions
• Arranged for payment of clients and staff
• Researched and assist with the preparation of motions, policies and procedures
• Reviewed and edit reports to the Directors
• Prepared documents and reports on the computer
Reason for Leaving: Seeking new Challenges
Apr 2001 – Aug 2001 Vytill
Technology
Position: Internship (Programmer)
Roles and Responsibilities
• Studied Cobol and Delphi Programming Language
• Programming basics covered
• Introduction to Cobol programming
• Structuring and designing programs
• Compiling small to medium sized programs in cobol
• Completed studying for a Diploma in Delphi programming 4.0 Page 12 of 14
Curriculum Vitae – Luqman Mahdi
Reason for Leaving: Course successfully completed
May 1999 – Jul 1999 Birnam Business College
Position: Lecturer
Roles and Responsibilities
• Basic electronics subjects
• Ms Office subjects
• Software installations
• Drafting and marking exam papers
• Career Counselling
Reason for Leaving: Contract employment
Jun 1998 – Apr 1999 Tactical Software
Systems
Position: IT Support Consultant
Roles and Responsibilities
• Involved with Y2K auditing of
• Computer Compliance, Applied
• Fixes using a software package called Check 2000.
• Involved in design of spread sheets in MS Word, MS Excel and Data Capturing.
• Upgraded and assembling clients’ Computers
• Linked computers to the network (LAN) & allowing access control over software to clients
• Installed and configuring computer systems
• Diagnosed and solving hardware/software faults
• Logged customer/employee queries
• Analysed call logs to spot trends and underlying issues Page 13 of 14
Curriculum Vitae – Luqman Mahdi
Reason for Leaving: Contract Employment
EDUCATION
Secondary
Grade 12 with Exemption
1996 – Grade 12 (Matric) at Azara Secondary School,Gauteng (SA) Tertiary
2009– ISTQB Certified Tester Foundation Level, Test and Data services, Gauteng (SA)
(Course material)
1999 – Cobol and Delphi Programming Course, Vytill Technology, Gauteng (SA) 1997 – Computer Technician Diploma Course Birnam Business College, Gauteng (SA) Computer Skills
• Word processing – Ms office, Ms Word, MS Outlook
• Spreadsheets – Ms Excel
• Internet – WWW- search and e-mail – Internet Explorer Completed the following courses:
• Basic Fire Fighting Course
• First Aid Course
• Certificate obtained in Customers Services
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