Representative Service Property Preservation

Chrystal L. Allen

**** *. ******** ******* ** ***17

Telephone: 480-***-****

Email: ***********@*****.***

Objective :

To seek a Data Entry position where I can utilize accurate typing skills together with solid database management knowledge will contribute to the company's success. Recommended for an outstanding approach to customer service and excellent written and verbal communication skills.

Experience:

Arizona Corporate Commission Information Processing Specialist II 11/2015- 9/22/2020 Received, sorted money into batches, input/scan, and route legal documents and payments for corporate filings. This responsibility involved heavy data entry into our database, tracking documents and payment data. I compiled statistical information as needed for reporting, and interfaced with Arizona State Library & Archives to scan and prepare documents for permanent storage as part of our records retention obligation. I also helped with assisting mail, as well as properly routing to incoming division mail. Excellent data entry skills, with a very high accuracy rate Basic computer skills in internet navigation, e-mail, scanners, and ability to operate various electronic and office equipment; Skills in business English grammar, writing, and math; Good organizational skills to appropriately plan and prioritize workflow to meet critical timelines. Logisticare Call Center Customer Advocate 6/2013-9/2015 Service Representative (CSR) inbound call center, with great customer service skills, heavy call volume, with transportation experience, trip assignment and re-routing trips, with the ability to type 35 corrected words per minute. Able to work independently proficient with microsoft word, & excel. Analytical skills.

National Default Servicing Corporation Default Support Analyst 4/2013-11/2014 Maintaining compliance for Pre-Foreclosure milestones inclusive of Foreclosure Referral review, breach letter maintenance and property preservation. Process incoming reports of Code Violations Reviews weekly foreclosure referral reports to qualify loans eligible for foreclosure. Gathered loan documents to send foreclosure referrals to attorneys. Monitor breach letter exception reports and assist in creating new breaches when needed. Maintained a thorough working knowledge of all working knowledge of the foreclosure process and workflows. Knowledge of CHFA/FHA, GNMA, FNMA, FHLMC, MI and various other investor/insurer foreclosure requirements.

● Solid oral and written communication skills

● Microsoft Office proficiency (Word processing and spreadsheets, data entry, PC input, etc.) Ability to work independently

● Goal-oriented state foreclosure document requirements. Attends training sessions as required.Performs such other duties as may be assigned by Default Management

Education: El Camino High School Oceanside CA 2003