Funeral Director Quality Manager

Wanda Cooper King

***** ***** ***** ***** ********: 337-***-****

Houston, TX 77066 ************@*****.***

Objective: To capitalized on my prior level of experience across various business sectors from Global to Enterprise Sales in which I was successful in growing revenue, driving profitability while delivering tremendous customer service that enhanced customer satisfaction and company performance goals. During each endeavor I was able to enhance my personal skills by achieving several state licenses and maintaining positions on prestigious nationwide community service boards.

EXPERIENCE

Service Corp International Present

Funeral Director

Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures. Negotiates and enters into funeral contracts and other legal documents, and collection of payment in accordance with company policies. Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services. Arranges for the interment or cremation of human remains. Adheres to all company and regulatory requirements. Retains heritage and grows market share through active involvement with community, religious and other organizations. Performs on-call responsibilities including. Taking first calls. Talking with families. Answering questions. Providing initial details. Conducting transfers. Confirms authorization to proceed with the service arrangements. Supervises and cares for the deceased in a respectful manner while performing a variety of tasks which include and supervision of other staff members to ensure customer satisfaction with every level of the service.

King’s Funeral Home

Funeral Director

Worked at King’s Funeral Home as a Funeral Director and grief counselor while performing office management activies which included selling insurance pre and at need services to grow market share and increase profitability and sustainability. Still maintained State Licenses at King’s Funeral Home.

Lake Charles Home Health/Amedisys Lake Charles, LA

Marketing Executive

Responsible for marketing and building and creating public relationships within the Medical and general Community including City Governments for Calcasieu and Jeff Davis Parishes promoting home health care with extensive Public Relations with Media.

Home Health Care 2000 Lake Charles, LA

Business Development Manager - Hospice

Responsible for marketing and building and creating public relationships within the Medical and general Community including City Governments for Allen, Beauregard, Calcasieu and Vernon Parishes promoting home health care, durable medical equipment and health awareness. After six months of employment, I was promoted to lead a team to develop new business initiatives that has drawn household name recognition for the Hospice Division and Monthly Education Awareness Programs. Chartered with developing hospice volunteer program and personal care service program.

WGL, LLC/3Way Datacom, Inc, Stafford, TX

Carrier Relations Vice President

Responsible for selling and supporting processes: Global and Domestic Data and Voice services that include, IP, Hosting, Collocation, Local Access, Private Lines, Frame Relay and ATM

Ranked 2nd in the AT&T Channel Market Program with nine partners in the region.

Closed several multi-million dollar term contracts

Achieved Certification to sell AT&T Products through 2005.

BCE Teleglobe Houston, TX

Regional Sales Executive Director

Responsible for building sales and support region and a revenue stream for a new business sector for Teleglobe in the North America Enterprise Market. Motivated, led, trained and coached a sales and support staff in the South Central Region.

Started the region with zero personnel and zero revenue. Within 18 months I hired and trained 21 individuals to sell and support data services throughout the region. By the end of the 18 months the revenue run rate was $1Million per month and growing.

Managed a regional staff selling into the Global 1000 Sector

Ranked #1 in Sales for 2001 and was leading the country 1st quarter of 2002.

Equant Network Services Houston, TX

Regional Business Development Sales Manager Mar00 to Jan01

Recruited as a Regional Quality Manager to write and develop sales processes and promoted to Business Development Manager after six months. Responsible for managing a tenured sales and support organization driving sales revenue for the South Central Region, covering seven states, while building senior executive relationships.

Sold multimillion dollar contracts for Compaq/HP, Dell, Halliburton and many other Fortune 500 and Global 1000 Customers

Responsible for delivering sales revenue and sales order target for products and services in the North America region at an annual +$30M.

Developed sales processes that were implemented throughout North America

MCI Telecommunications, Inc Houston, TX

Global Branch Senior Support Manager

Managed a regional sales support staff supporting Global Accounts, primary Compaq with a run rate of $268M annually. Responsible for contractual compliance, trending analysis, organic growth and executive positioning to ensure profitability on long term contracts. Have cross-departmental experience within all business sectors (small, medium, large, wholesale and global) markets.

Won several performance achievement awards

EDUCATION

State of Louisiana Embalming Apprentice Lake Charles, LA

State of Louisiana Funeral Directors Licensed Lake Charles, LA

State of Louisiana Insurance Life Insurance Lake Charles, LA

McNeese State University BS Social Science Lake Charles, LA

Licensed Florist State of Louisiana Lake Charles, LA

Certified AT&T Sales Engineer Houston, TX

Funeral Director Apprentice State of Louisiana Lake Charles, La

AFFILIATIONS: Can be provided upon Request.

Wanda Cooper King 337-***-****

************@*****.***

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