Vellore Service Manager
Resume:
Contact. No.:
Mobile:950**-*****
Contact Address
Permanent Address:
Virinjipuram,
Vellore District,
Vellore - 632104
Personal Data
Father Name: N.Dakshinamoorthy
Date of Birth: 18/03/1979
Sex: Male
Religion: Hindu
Nationality: Indian
Marital Status: Married
Languages Known: English, Tamiland Telugu
Objective
Seeking a challenging position involving Servicedelivery, Sales,Operations, After sales Service, Franchise development and service center operation,
Retail operation, Store managementwith higher responsibilities for a better prospect and growth.
Education
2000 – Diploma in electrical and electronics engineering, T.P.E.V.R Government institute of technology.
2003 - Bachelor of Computer Science, Annamalai University.
Experience
Field officer – Medipro Consultancy Private Limited, Pune
Service Executive (Tamil Nadu), B2X service solutions India Private Limited, Jan ’17 to Decl 2018.
Area Service Executive (Tamil Nadu), Magicon Impex Private Limited, Chennai from Feb 2015 to 15th of Dec 2016.
Area Service Executive (Tamil Nadu), Celkon Impex Private Limited, Chennai from Jan 2013 to Feb 2015
Area serviceCoordinator in Rite Info Solutions Global service partner of (Orion, Icube and aroma mobiles) Chennai From July 2009 to Dec 2012.
Service center manager of Motorola (mDR Service Private Limited) Vellore March 2004 September to June 2009.
Resume
RAM KUMAR.D
***.********@*****.***
Roles and Responsibility
M/S Mediprobe Consultacy Private Limited
M/s. Kumar Agency, Vellore
Verify and enquire about insurance policy holder and Petitioner.
Verification of document insurance related paper from insured/ Nominee.
Investigate with the insured / legal heirs / Witness regarding occurred accident / death / theft/ fire accident of insured and record the information properly.
Take photograph of location insured/ Witness/ Legal heir and accident spot.
Take written statement from insured/legal heir / witness about the occurred witness.
Consolidate the event and prepare report .
Investigation of personal accident claim/ OD claim of vehicle.
Patient and hospital bill verification for medical reimbursements.
Lab verirfication.
MACT hospital bill verification.
B2X Service Solutions India private limited, Chennai
Area Service Manager, Tamilnadu
Over all responsible of Operations in Tamilnadu and Andhra pradhesh.
Ensuring discipline and hygiene standards are maintained on the service center as required by brand.
Drive service center to achieve TAT achievement and KPI.
Responsible to expansion of network in the allocated region as required.
Receive and respond to customer escalation for investigation of routine to complex service issue.
Responsible to conduct periodical training, meeting and review to service centers.
Responsible in time defective spares and products submission to warehouse.
Responsible to manage AP and AR balance of partner service center.
Declaration
I hereby declare that the above particulars are true and correct to best of my
Knowledge and belief.
Date:
Place: Vellore Ram Kumar. D
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