Customer Care Business Developer

ERUO UVIETOBORE ANTHONY

*** ***** ***** ******, ******, Lagos. Phone: 070********

Email: ********@*****.***

An adroit graduate of Project Management with zeal of utilizing my proficiencies in effective managerial techniques seeks employment in your reputable hospitality industry to upgrade the standard of actualizing and achieving its organizational goals and objectives.

KEY SKILLS AND COMPETENCIES

Fluent spoken English and Urhobo language

Applications: Microsoft Word, Excel, PowerPoint and Internet surfing.

Ability to work accurately with little or no supervision

Analyzing information and making decisions based on company policies

Excellent verbal and written communication

A team player and work well with variety of personalities

Interest Provide excellent managerial skills and administrative services with high level of professionalism Playing board games, reading motivational books, meeting people who add value and are passionate about helping people achieve their desired goals

EDUCATION

Federal University of Technology Owerri. Imo State

Jan/2005 - Dec/2009

Bachelors in Project Management

Arhavwarien Grammar School. Delta State

Sept/1998 - May/2003

Senior Secondary School Certificate

PROFESSIONAL CERTIFICATES OBTAINED

Health Safety and Environment (HSE). Jigawa State April/2011

Institute of Strategic Management of Nigeria (ISMN). Jigawa State June/2011

EXPERIENCE

Shoregate Hotels LTD. 29 Joel Ogunaike Street, G.R.A, Ikeja Lagos. Dec/2016-Sep/2021

A home of unique hospitality

Waiter

Rendering warm reception to guest in the restaurant

Ability to take Nigerian, Continental and Chinese orders effectively

Ability to serve guest orders and clear dishes systematically

Respond to all guest complaints and request

Ability to set tables for breakfast, lunch and dinner, likewise banquet

Ability to set dishes for buffet breakfast and dinner

Making sure all guest have comfortable services at all times

Achieved: Quality service delivery

Springpark Yaad Hotel. Osborne Foreshore, Ikoyi, Lagos Dec/2014-Nov/2016

A membership hotel in a serene environment.

Customer Care Officer/Business Developer

• Rendering warm reception to guest on their arrival

• Informing guest on types of accommodations available and their prices

• Check in and check out of guest

• Ability to make use of guest manager application effectively

• Respond to all guest complaints and request, making sure they have very comfortable services

• Manage high volume of phone calls regarding all enquiries and directory

Achieved: Quality human resource delivery

Precious Pride Hotel. Delta State July/2013-Dec/2014

A Hotel recognized for standard hospitality management

Manager

• Over viewing the general activities of the organization

• Training the staffs on quality human resource management

• Monitoring and supervision of staff discharge of duties to customers

• Purchasing of spirit, wines and other drinks from Nigerian breweries and Guinness

• Stock taking of drinks in chillers, store and kitchen items

• Handling of Payroll activities

• Effecting maintenance and repairs on damaged facilities

• Communicate hotel needs via email and phone to managing director

Achieved: Quality service delivery that attracted high patronage

Covenant Suite Hotel. Delta State July/2011-Mar/2013

A leading hotel that guarantees maximum comfort

Receptionist / Supervisor

• Initiates a very warm reception to guest on their arrival

• Informing guest on the type of accommodations available and their prices

• Delivers high quality human resource management to guest

• Assigning a porter to check in guest to their desired rooms

• Monitoring of staff attendance and supervision of discharge of duties to customers

Achieved: Customer satisfaction and high patronage

Nigerian Youth Service Corps. Jigawa State June/2010-July/2011

Jigawa State College of Education, Gumel. Jigawa State

Lecturer

• Taught sociology and psychology

• Facilitated Group discussions after school hours

Achieved: Ability to change the students’ mind set about life especially on polygamous marriage

Personal Details

Date of birth: Feb 15, 1985

State of origin: Delta state

Sex: Male

Marital Status: Single

REFERENCES

Available on request

Contact this candidate