Customer Service Officer

FAGBEMI, MARY OLAPEJU

Home Address: ** **** ******** ******-****** Lagos

Email address: *************@*****.***

Telephone: 081********

CAREER OBJECTIVES

I seek a challenging position in a growth oriented organization that will optimally utilize my potentials and set skill towards achieving the goals and objectives of the organization. I look to also learning and improving in a business environment and positioning myself to reach the pinnacle of my career through hard work and excellence.

BIO-DATA

Date of Birth. 23rd Dec 1993

Sex: Female

Nationality: Nigerian

Marital status: Single

State of Origin: Kwara

Place of Birth: Gusau, Zamfara

Local Government Area: Offa

Language Spoken: English, Yoruba and Hausa

EDUCATIONAL BACKGROUND

2017 Kebbi State University of Science & Technology, Aliero.

B.Sc. Statistics

2011 Federal Government Girls College, Gusau, Zamfara

Secondary School Certificate (NECO & WAEC)

2005 Hauwa International School, Gusau, Zamfara

SKILLS AND COMPETENCES

A good team player with leadership skills.

Analytical and organizational skills.

Excellent interpersonal skills.

Ability to manage change and achieve profitable result.

Basic use of MS Offices.

Very good oral and written communication skills.

Ability to multitask and work under pressure with less supervision.

WORK EXPERIENCES

United Bank of Africa (UBA). January 2020- Till date

Apapa oshodi express road, Lagos

Position held: Direct Sales Executives

. Participating and engaging in marketing storms.

. Meeting up monthly target on sales and volume.

. Interacting with customers and keeping in touch via calls and texts

. Increased income by 40% through excellent customer service and relationship

Sterling Health (HMO). July 2019- December 2019

99 valley view plaza opebi, Ikeja Lagos

Position held: Client Service Officer (internship)

. Visit client and to also pick up biometric forms if there is any.

. Receive incoming calls from client to resolve issues

. Handle clients invoices when due and pick up cheques.

National Youth Service Corp (NYSC) April 2018 – May 2019

Ison BPO (Airtel NG.) Dugbe, Ibadan

Position Held: Call Center Agent

Received calls and proffered solutions to customer’s complaints.

Improved customer service through excellent oratory skills.

Achieved and exceeded both individual and group targets.

HOBBIES

Reading, singing and volleyball.

Travelling and meeting new people.

Research and Surfing the internet.

REFEREES

Mr. Omole Alfred Sunday

Federal College of Education (IT) Gusau, Zamfara.

***********@*****.***

Tel: 080********

Mrs. Onwu Juliet

Spanco Channel BPO (Airtel Subsidiary)

3rd Floor Old Kings way Building Dugbe, Ibadan, Oyo.

Tel: 080********

Contact this candidate