Customer Service Marikina

Peeare Susa Faller

** ******* **. ********* * Filinvest 2 Quezon City 1126 Philippines

Phone: 63-915-***-****

E-mail Address: ************@*****.***

AREAS OF SPECIALIZATION:

Sales, Marketing and Management

CAREER OBJECTIVES:

To obtain a challenging position in which will effectively utilize my acquired skills, education, experience and knowledge within in the field of marketing and business

To have a chance to advance in a management role in the future in an organization offering professional career growth and advancement

PROFESSIONAL SKILLS:

good spoken and written English communication skills

experienced in generating and following up prospective sales leads, managing the sales cycle through to closure, identifying new sales opportunities and defining customer requirements and needs

saturated US Market- L.A, San Francisco, San Diego, Modesto, Fresno, San Jose, Vallejo

consistently deployed 2X a year in USA.

proficient in preparing and presenting proposals to prospective customers, developing and maintaining a sales tracking report and maintaining relationships with existing customers to identify opportunities through regular communication

able to build strong relationships with clients as well as with co-workers

active listener; ability to give full attention to what other people are saying

has a strong customer service skills; always looking for ways to help people

keen to social perceptiveness; being able to understand people’s reaction and behavior

confident and persuasive without being offensive

good organizational skills and attention to details

strong sense of time management

the ability to meet deadlines and work under pressure

the ability to work individually and as part of a team

motivated and enthusiastic

Computer skills:

Windows (95, 98, 2000, XP, Vista, 7) operating system

Microsoft Office (MSWord, Excel, PowerPoint) applications

Can easily learn other computer applications

WORK-RELATED EXPERIENCES:

International Property Specialist

Ayala Land International Sales Inc.

Owned and Operated by Ayala Land Inc.

Makati City, Philippines

April 2018 – Feb 2020

Responsibilities:

-Develops new prospects and interacts with international customers to increase sales of an organization’s products and/or services.

-Strong judgment and decision-making skills

-Excellent communication skills, including multiple languages

-The ability to interact successfully across cultures

-Negotiation and persuasion skills

-Critical thinking and creative problem-solving skills

-Discusses the customers' needs and advise them on the most suitable investments

-Presents the features of different properties and what would suit the customer best Establish new and continuous rapport with new clients

-Generates and follows up prospective sales leads

-Manages the sales cycle through closure

-Defines customer requirements and needs

-Prepares and presents proposals to prospective customers

-Develops and maintains sales tracking report

Marketing Specialist

BF Corporation

J.P Rizal Marikina City

Sept 2017 – Feb 2018

Responsibilities:

-Develops new prospects and interacts with customers and other companies related to Construction to increase sales of an organization’s products and/or services.

-Looking for a project to bid in Private companies and Local Government.

-Facilitate for accreditations to other company to Join for construction Biddings.

Caregiver

Jas Guest Care Home

California, USA

Feb 2016 -July 2016

Responsibilities:

-Providing companionship and conversation

-Providing stabilization and assistance with walking

-Preparing meals and cleaning up meal-related items

-Providing medication reminders and appointment reminders

-Assisting with bathing, grooming, toileting and incontinence issues

-Contributing to a positive living environment to enhance a client's quality of life

-Performing other reasonable duties as assigned

-Reporting hours according to care home policy

-Reporting any significant changes in a client's needs or living conditions

-Regularly communicating with supervisor and relatives of the elderly

International Property Specialist

Ayala Land International Sales Inc.

Owned and Operated by Ayala Land Inc.

Makati City, Philippines

November 2014 – January2016

Responsibilities:

-Develops new prospects and interacts with international customers to increase sales of an organization’s products and/or services.

-Strong judgment and decision-making skills

-Excellent communication skills, including multiple languages

-The ability to interact successfully across cultures

-Negotiation and persuasion skills

-Critical thinking and creative problem-solving skills

-Discusses the customers' needs and advise them on the most suitable investments

-Presents the features of different properties and what would suit the customer best Establish new and continuous rapport with new clients

-Generates and follows up prospective sales leads

-Manages the sales cycle through closure

-Defines customer requirements and needs

-Prepares and presents proposals to prospective customers

-Develops and maintains sales tracking report

Sales Executive

Hyundai and Nissan Commonwealth

Owned and Operated by Prince Motor Corp

Quezon City, Philippines

September 2009 – September 2014

Responsibilities:

-Discusses the customers' needs and advise them on the most suitable vehicle

-Presents the features of different vehicles and what would suit the customer best

-Arranges test-drives

-Negotiates the sale price, including any ‘trade-in’ value for customers' old cars

-Works out finance arrangements, including cash payments and car loans

-Highlights extra products to customers, such as accessories or after-sales service

-Completes related paperwork and pre-delivery inspections

-Updates stock lists, placing orders for new cars from manufacturers and buying in used cars

-Keeps existing and potential customers informed about new vehicles and deals

-Providing excellent customer service

-Maintains good working relationships with existing customers to identify opportunities through regular communication

-Establish new and continuous rapport with new clients

-Generates and follows up prospective sales leads

-Manages the sales cycle through closure

-Identifies new sales opportunities

-Defines customer requirements and needs

-Prepares and presents proposals to prospective customers

-Develops and maintains sales tracking report

Sales Executive

KIA Motors – Araneta Center Cubao Branch

Quezon City, Philippines

February 2009 – July 2009

Responsibilities:

-Providing excellent customer service

-Maintains good working relationships with existing customers to identify opportunities through regular communication

-Establish new and continuous rapport with new clients

-Generates and follows up prospective sales leads

-Manages the sales cycle through closure

-Identifies new sales opportunities

-Defines customer requirements and needs

-Prepares and presents proposals to prospective customers

-Develops and maintains sales tracking report

Sales Executive

KIA Motors – Diliman Branch

Quezon City, Philippines

June 2008- December 2008

Responsibilities:

-Providing excellent customer service

-Maintains good working relationships with existing customers to identify opportunities through regular communication

-Establish new and continuous rapport with new clients

-Generates and follows up prospective sales leads

-Manages the sales cycle through closure

-Identifies new sales opportunities

-Defines customer requirements and needs

-Prepares and presents proposals to prospective customers

-Develops and maintains sales tracking report

Telemarketer

Rapide Auto Service Experts

Makati City, Philippines

February 2008- May 2008

Responsibilities:

-Provides excellent customer service

-Contacts businesses or private individuals by telephone in order to solicit sales for auto services

-Explains products or services and prices, and answer questions from customers

-Records names, addresses, purchases, and reactions of prospects contacted.

-Obtains names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations

-Answers telephone calls from potential customers who have been solicited through advertisements.

-Schedules appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations

-Conducts client or market surveys in order to obtain information about potential customers.

-Provides other administrative support

EDUCATION DETAILS:

Tertiary:

Bachelor of Science in Business Administration (Major in Management)

Colegio de San Lorenzo, Quezon City

Year Graduated: 2006

Secondary:

St. Mary’s College – Quezon City

Year Graduated: 1999

OTHER PERSONAL INFORMATION:

Date of Birth: November 8, 1984

Nationality: Filipino

Gender: Female

Marital Status: Single

Languages: Tagalog, English

*Character References available upon

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