Service Representative Customer

JUANA A GRULLON MALDONADO

Bronx, NY ***** @ 929-***-**** ® cru

**********@*****.***

IONAL SUMMARY

PRor

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills

and talent for overcoming customer objections, Self-motivated and true team player.

SKILLS

e Responding to Difficult Customers e@ Understanding Customer Needs

e Upselling Products and Services e Building Customer Trust and Loyalty

@ Verbal and Written Communication @ Calm and Professional Under Pressure

@ Issue and Complaint Resolution e Excellent Attention to Detail

@ Customer Data Confidentiality e Strong Analytical and Problem Solving Skills

Work History

Customer Service Representative, 07/2014 to 02/2021

Envi Nails — Bronx, NYC

@ Maintained customer satisf

faction with forward-thinking strategies focused on addressing customer needs

and resolving concerns,

e Provided primary customer support to internal and external customers.

e Collected customer feedback and made proc 1 exceed customer satisfaction go:

changes

e Recommended products to customers, thoroughly explaining details.

e Provided information regarding charge accounts and loyalty programs.

e Answered constant flow of customer calls with minimal wait times.

e Liaised with customers, management and sales team to better understand customer needs and recommend

appropriate solutions.

e Answered customer telephone calls promptly to avoid on-hold wait times.

@ Offered advice and assistance to customers, paying attention to special needs or wants.

@ Cultivated customer loyalty, promoted repeat business and improved sales.

EDUCATION

Yes: 09/2017

Cascade High School, - East New York, NY

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